Cochlear

Role Description Change people’s lives and love what you do at Cochlear—the most recognized brand in hearing health care—helping people hear and be heard around the world. The Recipient Solutions Manager (RSM) provides industry-leading support, education, and value-add services to reduce patient and professional aftercare burden, while achieving upgrade sales goals within their assigned territory. This role focuses on providing and implementing efficient aftercare solutions that deliver customer satisfaction and confidence and developing strategies to support patient outcomes and upgrade revenue. Success requires expertise in patient education, relationship management, upgrade business development, and consultative sales skills to achieve annual territory upgrade sales targets. This role supports the California/North Nevada region, with responsibility for a territory spanning Southern California, Northern California, and Northern Nevada. Key Responsibilities - Engagement Acumen: - Provides meaningful recipient engagement by delivering new recipient onboarding and upgrade education to support patient empowerment, satisfaction, confidence, and positive patient outcomes while alleviating clinic time spent counselling. - Provides clinic education related to recipient base, upgrade processes including but not limited to the insurance landscape. - Sales Acumen: - Collaborates strategically with Consumer and Professional field sales teams to reduce aftercare burden while driving upgrade sales and customer satisfaction. - Applies business acumen to understand clinic aftercare needs and recommends tailored solutions, becoming a trusted advisor. - Builds strong relationships with key stakeholders including clinicians, implant sales teams, and reimbursement specialists within the assigned territory. - Successfully executes sales and marketing initiatives while maintaining compliance with Cochlear policy, laws, and regulations. - Manages territory performance and clinic upgrade penetration through sales planning, budgeting/forecasting, and responsibility for revenue quota. - Timely reporting of key metrics. - Partners with internal upgrade operations teams to ensure quality service delivery. - Maintains a professional image as a Cochlear representative. - Business Acumen: - Effectively utilizes all sales and service tools including Salesforce, Miller Heiman strategies, and virtual presentation platforms while adapting communication styles to various audiences. - Generates and delivers reports and maintains detailed documentation to demonstrate value to stakeholders. - Exemplifies strong organizational skills by managing competing priorities in a fast-paced environment while maintaining attention to detail. - Works collaboratively across internal and external teams to understand regional clinic dynamics and achieve operational targets. - Ensures compliance with company policies through consistent documentation in Salesforce and the Cochlear Complaint Management System. - Bilingual: - Ensure that patients, within and outside the assigned region whose preferred language is Spanish, experience a seamless written and verbal recipient journey. - Must lead the way by ensuring all Spanish speaking patients are supported. Qualifications - Bachelor’s Degree, with Master’s Degree/AuD preferred - 2-3 Years of Experience in Hearing Healthcare, sales or service experience - Demonstrated ability to work independently with minimal supervision - Demonstrated prioritization and organization skills - Experience taking action and ownership of customer relationships within assigned region - Ability to lift minimum 30 lbs - Communicates effectively and persuasively with excellent written and verbal communication skills, highly effective presentation skills, and an ability to adjust communication and messaging to fit the audience - Strong computer skills with experience in various software packages including Microsoft Suite and web-based applications - Ability to work and adapt in a fast-paced environment and balance/manage multiple changing priorities while maintaining a high level of attention to detail - Demonstrated strong follow through on commitments and taking responsibility for actions and decisions - Demonstrated ability to identify solutions and challenge the status quo to deliver creative solutions - Proven ability to work collaboratively and positively in a team environment; ability to interact effectively across all levels of the organization, establish professional relationships, and communicate openly within the department and cross-functional teams - Must possess a valid driver’s license. - Depending on territory coverage requirements, must also have access to a reliable vehicle. - Must meet all credentialing requirements to obtain hospital and surgical center access. - Applicants must reside in the territory to be eligible for consideration for this role. - Travel is required at 40% - Excellent written and verbal communication skills, strong presentation skills, including fluency in English and Spanish written and verbal communication. Benefits - Competitive wages and benefits - Expected base salary range: $75,000–$97,000, plus a 20% of base pay incentive plan - Representative salary ranges for key markets: - Los Angeles: $87,000–$91,000 USD - San Diego: $83,000–$87,000 USD - San Francisco: $93,000–$97,000 - Benefit package includes: - Medical, dental, vision, life and disability insurance - 401(K) matching with immediate vesting - Paid Time Off - Tuition reimbursement - Maternity and paternity leave - Employee Stock Purchase Plan - Pet insurance Company Description Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind – thinking about their needs. For this reason, our products, services and support will continue to evolve and improve. We are by our customers’ side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives and working in an organization where they can be part of bringing the mission to life each day.

• Execute industry leading medical device B2C sales through complex sales techniques • Support the Minnesota, North Dakota, Northern Wisconsin, NE Iowa territory for Cochlear • Implement local consumer marketing and candidate nurture strategies • Manage, develop and inspire mentoring volunteers • Provide candidate communication through various vehicles (in person, virtual, email and/or phone) • Demonstrate sales and business acumen with the ability to identify market opportunities • Ensure compliance with Cochlear policy, laws and regulations in all sales activities • Collaborate with B2B teammates to educate on products and develop strong relationships in the territory • Organize and provide candidate educational events, evaluation days, and awareness events

• Execute industry leading medical device B2C sales through the application of complex sales techniques to drive territory strategy to achieve yearly sales revenue targets. • Support the Washington D.C., Maryland and Virginia territory for Cochlear. • Engage candidates and professional partners by implementing local consumer marketing and candidate nurture strategies aimed at growing the market for Cochlear implantable technology. • Manage, develop and inspire mentoring volunteers. • Provide candidate communication through a variety of vehicles; in person, virtual, email and/or phone. • Report issues via the Cochlear complaint management system and provide detailed descriptions for appropriate follow up and closure where appropriate. • Collaborate with B2B teammates to educate on products and maintain a professional image while representing Cochlear Americas.

• Develop and demonstrate in-depth knowledge of Cochlear’s product portfolio • Effectively sell and position Cochlear product features and brand benefits • Develop and demonstrate business acumen aligned with territory business plan and strategy • Successfully execute territory business plan assignments with professional and customer partners

• Execute industry leading medical device B2C sales through complex sales techniques • Support the Greater San Diego Area, California territory for Cochlear • Inspire mentoring volunteers • Maintain accurate documentation of all sales activities and customer interactions • Coordinate and provide candidate educational events, evaluation days and awareness events related to Cochlear devices

• Change people’s lives while doing work you love. • Play a critical role in expanding access to life-changing hearing solutions. • Build and maintain a strong professional network that connects referring healthcare providers with cochlear implant (CI) programs. • Foster collaboration across disciplines, develop effective referral pathways, and support consistent standards of care. • Engage providers to strengthen partnerships, deliver evidence-based education on cochlear implants, and equip healthcare professionals with tools to identify candidates. • Collaborate with marketing and sales teams to align outreach and communication strategies.

• Develop and demonstrate in-depth knowledge of Cochlear’s product portfolio • Effectively sell and position Cochlear product features and brand benefits • Develop and demonstrate business acumen aligned with territory business plan and strategy • Successfully execute territory business plan assignments with professional and customer partners

Title: Prior Authorization Specialist Location: Lone Tree, Colorado Job Description: Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care. Prior Authorization Specialist (Internal title: Reimbursement Operations PreClaim Specialist) Position Spotlight: - In-person comprehensive role-based training provided - Fixed 8-hour shift schedule within business hours 8:00 a.m. – 5:00 p.m. Mountain Time, Monday through Friday; possible Saturday shift depending on business needs - Hybrid work model once training is completed and cleared by your supervisor About the role Change people’s lives and love what you do at Cochlear—the most recognized brand in hearing health care—helping people hear and be heard around the world, while being part of one of Denver Business Journal’s 2026 Best Places to Work honorees in Denver! In this role, you will be based in our Americas head office based in Lone Tree, CO. This role requires full in-person attendance during the initial training period and transitions to a hybrid work model based on performance, as assessed by your supervisor. If you bring experience in full-cycle prior authorization submissions and are eager to further develop your skills and advance your career, this is a fantastic opportunity to join the Reimbursement Operations team at the global leader in implantable hearing devices! Your success in this role is measured by your ability to facilitate all pre-claim activity for reimbursement orders while providing exceptional service to internal and external customers. Work collaboratively with your peers within a region setting where you will develop subject matter expertise, as well as with internal stakeholders in Billing and Collections, Customer Experience and other operations teams to provide the most efficient order process for our recipients. Key Responsibilities - Verify eligibility, investigate insurance benefits and validate coverage; calculate and collect recipient out of pocket estimates based on their deductible, coinsurance and out of pocket maximum - Navigate and utilize operational resources while managing orders following date and urgency prioritization workflow - Collect documentation based on payor requirements and medical professional preferred method - Evaluate medical documentation for accuracy, requirements and validity and submit to insurance for prior authorization when required - Communicate professionally, effectively and clearly with customers to ensure understanding and meet the customer need; engage with cross functional business partners to support reimbursement processes, orders and customers - Secure in network exceptions and negotiate one-time agreements with insurance payors in which Cochlear is non-participating Key Requirements To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview: - Bachelors or Equivalent Work Experience - 2-3 years of experience ideally working with health insurance, including but not limited to: - Insurance Verification - Prior Authorization - Coordination of Benefits - Out of Pocket cost estimate calculations - Proven ability to work collaboratively and positively in a team environment to build strong, professional relationships - Excellent computer skills (preferably in Microsoft Office) and experience utilizing common office resources (phone, fax, copier and email). - Excellent verbal and written communication skills Salary and Benefits In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits. - Target Salary Range/Rate: $23.50 - $26.00 per hour based upon experience, as well as an annual bonus opportunity of 5% of base salary. Compensation offered to candidate may vary based on work experience, education and/or skill level. - Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance. Who are we? Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind – thinking about their needs. For this reason, our products, services and support will continue to evolve and improve. We are by our customers’ side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives and working in an organization where they can be part of bringing the mission to life each day. Physical & Mental Demands The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external). Influence, organization/classification of information and planning are also required. The work environment is a home/office environment and are representative of those an individual encounters while performing the essential functions of this job. Cochlear Americas is an Equal Opportunity Employer. We will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application.

Role Description Change people’s lives and love what you do at Cochlear—the most recognized brand in hearing health care—helping people hear and be heard around the world, while being part of one of Denver Business Journal’s 2026 Best Places to Work honorees in Denver. The Supervisor, Payor Contracting is responsible for executing and coordinating payor contract negotiations, renewals, and amendments across contracted and commercial payors. This role ensures contract terms align with organizational strategy, support patient access, and maintain compliance with regulatory and payor requirements. The supervisor maintains accurate contract records, monitors performance, and serves as the primary resource for contract-related inquiries. Additionally, this position provides guidance to staff, collaborates with reimbursement, finance, and legal teams, and drives process improvements to enhance contracting efficiency and accuracy. Key Responsibilities - Execute and coordinate payor contract negotiations, renewals, and amendments in alignment with organizational strategy. - Maintain accurate and up-to-date records of contract terms, fee schedules, and performance metrics. - Monitor contract compliance and reimbursement performance, proactively identifying discrepancies and escalating payor issues to minimize revenue risk and operational disruption. - Analyse contract performance data to provide actionable insights that support business objectives and inform future contract strategy. - Serve as subject matter expert for contract terms, reimbursement methodologies, and payor requirements, providing guidance to internal stakeholders. - Collaborate with reimbursement, finance, and legal teams to ensure contract activities align with organizational goals and compliance standards. - Lead, mentor, and develop team members by establishing best practices, improving operational consistency, and fostering professional growth. - Drive process improvements to enhance contracting efficiency, accuracy, and compliance. Qualifications - Experience in payor contracting, managed care, or insurance services, including contract negotiation and administration. - Experience leading or mentoring staff. - Strong analytical and communication skills. - Proficiency with Microsoft Office Suite. Requirements - Bachelor’s degree in business, healthcare administration, or related field (may be substituted with additional relevant experience). - Relevant certifications (e.g., Lean Six Sigma, Certified Professional in Healthcare Quality). Benefits - Competitive wages and benefits. - Pay Range in the United States: $103,000 - $113,000 based upon experience, as well as an annual bonus opportunity of 7.5% of base salary. - Exact compensation may vary based on skills, experience, and location. - Benefit package includes medical, dental, vision, life and disability insurance. - 401(K) matching with immediate vesting. - Paid Time Off. - Tuition reimbursement. - Maternity and paternity leave. - Employee Stock Purchase Plan. - Pet insurance. Company Description Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind – thinking about their needs. For this reason, our products, services and support will continue to evolve and improve. We are by our customers’ side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives and working in an organization where they can be part of bringing the mission to life each day.

• Cumplir los objetivos de ventas del territorio, fortaleciendo la relación con cuentas existentes y desarrollando nuevos centros de implantes auditivos • Elaborar e implementar planes de negocio para cumplir metas en volumen y facturación • Identificar oportunidades comerciales, necesidades de clientes y generar estrategias de valor • Gestionar la relación con clínicas clave de la región, incluyendo negociaciones, procesos administrativos y documentación de aplicar • Brindar soporte quirúrgico en procedimientos con sistemas Cochlear (deseable), incluyendo pruebas intraoperatorias y logística de materiales