Cochlear

• support Cochlear’s continued growth and commitment to customer service • prospecting for opportunities with new and existing customers with focus on the Acoustics product portfolio • demonstrate successful relationship building with surgical partners • demonstrate credibility with key accounts • provide clinical expertise to Cochlear professional customers • maintaining an in-depth product knowledge of both CI and Baha internal product offerings • effectively sell and position Cochlear product features and brand benefits • maintain strong relationships with professional providers • work collaboratively with colleagues in your market and cross-functionally with other corporate teams

• Develop and demonstrate in-depth knowledge of Cochlear’s product portfolio • Effectively sell and position Cochlear product features and brand benefits • Develop and demonstrate business acumen aligned with territory business plan and strategy • Successfully execute territory business plan assignments with professional and customer partners

• support surgical and clinical cases • demonstrate your business sales and training acumen • create, manage and maintain strong relationships with professional providers, including surgeons, audiologists, hospitals and clinics • work collaboratively with colleagues in your market and cross-functionally with other corporate teams • create business plans designed to grow new and existing accounts • prospecting for opportunities with new and existing customers with focus on the Acoustics product portfolio • demonstrating in-depth knowledge of sales reports, forecast templates, and SGA reports for planning purposes • demonstrating potential to provide clinical expertise to Cochlear professional customers through clinical and product training

• Provide advanced surgical support, in person and virtually, for internal and external stakeholders, including during product launches. • Create, support, and deliver medical education sessions, across the product portfolio, on the use and handling of our products, in collaboration with the senior surgical education specialists and product managers. • Assist in the continuing education of new hires, post onboarding, through co-travel, and on-going communication to assist in the mastery of defined surgical skills by role. • Regularly review and provide feedback on team SOPs to ensure accuracy, enhance efficiency and maintain compliance. • Provide acute surgical and MRI related support through our on-call service. • Adhere to established documentation standards and templates to maintain consistency and quality across all Standard Operating Procedures (SOPs). • Document customer interactions via Salesforce Health Cloud. • Document feedback and monitor complaints related to products.

• Aufbau und Pflege eines starken Netzwerks aus Hörakustiker*innen und HNO-Ärzt*innen • Entwicklung und Umsetzung von Maßnahmen zur Steigerung der Zuweisungen potenzieller CI-Kandidat*innen • Unterstützung bei der Identifikation geeigneter Patient*innen für eine CI-Versorgung • Förderung der Markenpräferenz für Cochlear durch gezielte Kommunikation und Schulungen • Mitwirkung an strategischen Projekten, Produktlaunches und Fachveranstaltungen • Enge Zusammenarbeit mit internen Teams (Marketing, Klinik-Account-Management, Training & Education) • Unterstützung bei der Versorgung bestehender CI-Träger*innen mit neuen Technologien

• Build and maintain close relationships with hospitals, rehabilitation centers and other regional clinical networks • Develop new business opportunities and increase brand awareness in your region • Manage your regional accounts and implement the company’s strategy • Represent the company at conferences, workshops and professional events • Analyze market trends, competitor activities and customer satisfaction • Use our CRM system to plan and document your activities • Work closely with colleagues from Sales, Technical Services, Marketing and Customer Service

• Execute industry leading medical device B2C sales through complex sales techniques • Drive territory strategy to achieve yearly sales revenue targets • Support the Los Angeles territory for Cochlear • Implement local consumer marketing and candidate nurture strategies aimed at growing the market for Cochlear implantable technology • Manage, develop and inspire mentoring volunteers • Provide candidate communication through various channels • Collaborate with B2B teammates to develop strong relationships with key people in the assigned territory • Execute sales and marketing initiatives and deliver associated marketing messages • Coordinate and provide candidate educational events

• Change people’s lives and love what you do! • Support the North Florida and Orlando territory for Cochlear. • Travel up to 60% of the time with overnight stays and weekends. • Execute industry leading medical device B2C sales. • Implement local consumer marketing and candidate nurture strategies. • Manage, develop and inspire mentoring volunteers. • Provide candidate communication through various vehicles. • Report issues via the Cochlear complaint management system. • Demonstrate sales and business acumen. • Collaborate with B2B teammates and develop strong relationships. • Maintain accurate documentation in compliance with Cochlear’s policies. • Provide market intelligence and competitive information for effective customer engagement. • Maintain a professional image when representing Cochlear Americas.

• Execute industry leading medical device B2C sales through complex sales techniques • Drive territory strategy to achieve yearly sales revenue targets • Support the Chicago territory for Cochlear • Engage with candidates and professional partners as the expert of Cochlear products • Implement local consumer marketing and candidate nurture strategies aimed at growing the market for Cochlear implantable technology • Plan and execute candidate growth events • Develop strategic community relationships as well as consumer support for professional partners • Manage, develop and inspire mentoring volunteers • Provide candidate communication through various channels • Report issues via Cochlear complaint management system and provide follow up and closure • Demonstrate sales and business acumen to identify market opportunities • Establish strong relationships with key people in the assigned territory • Ensure compliance with Cochlear policy, laws, and regulations in sales activities • Maintain accurate documentation of sales activities and customer interactions • Collaborate with B2B teammates to educate on products • Execute sales and marketing initiatives

Reimbursement Quality Assurance Order Review Specialist Location: Lone Tree, Colorado Employment Type: Full-time Work Arrangement: Hybrid (3 days in office, 2 days working from home) Salary: $27.00–$30.00 per hour, based on experience, plus annual bonus opportunity of 5% of base salary Education: High School Diploma or GED Description Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care. Reimbursement Quality Assurance Order Review Specialist Position Spotlight - Proven experience in insurance and authorizations will make you a great candidate for this role. - Use your detail-orientation to audit incoming sales orders to ensure accurately and timely processing. - Currently looking for individuals who can work the 9:00am – 5:30pm shift. Flexibility to work 9:00am – 6:00pm shift as desired. About the Role Change people’s lives and love what you do at Cochlear—the most recognized brand in hearing health care—helping people hear and be heard around the world, while being part of one of Denver Business Journal’s 2026 Best Places to Work honorees in Denver. This position will be responsible for upholding the highest level of quality assurance in accurately reviewing product and service orders. This role ensures the highest mitigation of the risk of order non-payment and compliance with all state and federal regulations and laws as orders transition from order review to shipping and billing and collections. Working collaboratively with Customer Service, Reimbursement Operations, Finance, Reimbursement Billing and Recipient Account Collections, Reimbursement Order Review, and Supply Chain team members, this role also ensures timely completion of all reimbursement order reviews. In this role, you will be based in our Americas head office in Lone Tree, CO. This role is hybrid, requiring you to be in the office 3 days per week minimum, with 2 days per week working from home. Key Responsibilities - Review all Reimbursement Billing Services Orders prior to shipment to ensure accuracy, completion, and compliance requirements are met. - Responsible for following the order review process to ensure that all payor requirements have been met before orders are released to ensure a clean claim billed the first time and to mitigate the risk of non-payment, including understanding Cochlear’s warranty policy and reviewing all orders to ensure that no orders are billed to insurance where the item is still under warranty. - Responsible for identifying, monitoring, escalating, and solutioning process gaps in the order fulfillment process and issues requiring coaching of team members that are found during the Reimbursement Order Review process in coordination with the Insurance Service Accreditation and Quality Manager. Document and communicate to relevant supervisors and managers coaching opportunities and issues identified. Partner with leaders to implement improvements to process with quality assurance advisements that ensure specified coaching needs are directed effectively to improve overall performance and efficiency aligned with quality assurance thresholds and performance targets. - Responsible for understanding and following federal, state, and local agency coverage, Medicare and Medicaid guidelines, payor specific billing guidelines and regulations and using this understanding as a baseline for all order reviews. - Responsible for eligibility verification and understanding of covered benefits by plan, including active policy coverage dates, prior authorizations, OTAs, COBs, co-insurance payments, and expected reimbursement according to applicable fee schedules, contracts, and billing guide stipulations and requirements. Key Requirements To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview: - High School Diploma or GED. - 1+ year(s) working with compliance regulations associated with medical billing (HIPAA and CMS guidelines), experienced with Medicaid and Medicare reimbursement processes and procedures, ability to check DME orders for completeness and compliance with state, federal and local laws. - 2–3 years of actively using Microsoft Excel with an emphasis on understanding spreadsheet details. Total Rewards In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits. - Pay Range in the United States: $27.00/hr - $30.00/hr based upon experience, as well as an annual bonus opportunity of 5% of base salary. Exact compensation may vary based on skills, experience, and location. - Benefit package includes medical, dental, vision, life and disability insurance as well as 401(k) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan, and pet insurance. Who Are We? Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind—thinking about their needs. For this reason, our products, services and support will continue to evolve and improve. We are by our customers’ side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives and working in an organization where they can be part of bringing the mission to life each day. Physical & Mental Demands The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.