Senior Customer Success Manager (CSM) As a Rapid 7 Senior Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction, the Senior CSM's mission is to create customer advocates in our technical environment. You will play a crucial role in building and maintaining strong relationships with CISOs and other technology users, understanding customers' unique cyber security goals, creating Success Plans, and providing customers with the necessary support and guidance to meet their goals and help secure renewals. About the Role In this role, you will be responsible for:• Relationship Management:• Develop and maintain strong, long-lasting relationships with key stakeholders, including technical teams, project managers, and C-level executives.• Orchestrate key touchpoints with customers from weekly status meetings to Executive Business Reviews• Act as the primary point of contact for customers, addressing inquiries, resolving issues, and proactively identifying opportunities for improvement.• Product Expertise:• Demonstrate a deep understanding of the value-drivers of our products and the ability to help customers navigate and optimize their usage• Provide advice and educational materials to help customers understand and utilize the features and functionalities of the products.• Domain Expertise:• Stay up-to-date with the latest trends, like-technologies and happenings across cyber security• Be viewed as a trusted advisor with customers. Be the go-to partner for your set of assigned customers.• Customer Advocacy:• Advocate for customer needs and feedback within the organization to drive product enhancements and improvements.• Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure a unified approach in delivering customer success.• Risk Mitigation:• Identify potential risks and challenges in customer relationships and work proactively to address them before they escalate.• Monitor customer usage patterns and engagement to identify accounts that may be at risk of churn.• Performance Metrics:• Establish and track key performance indicators (KPIs) related to customer success, including customer satisfaction scores, product usage/health, retention rates, and upsell opportunities. The skills you'll bring include: - 5-6+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech or SaaS company - ideally cyber security - where you developed strategies and plans on assigned accounts to fully leverage technology solutions. - Excellent written and verbal skills - Excellent interpersonal and communication skills - Prior technology deployment and configuration experience - Experience with security frameworks and concepts - Excellent project management and prioritization abilities - Mastery of technical concepts and experience advising customers on how to best use and adopt the platform for faster Return on Investment (ROI) - Problem-solving mentality with the ability to navigate complex situations - Industry-related certifications i.e. A+, Network+, Sec+, Cloud+, CCSP, etc.is a plus We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today. #LI-WP1 #LI-WP1 About Rapid7 At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,500+ customers against bad actors and threats means we're continuing to push the envelope just like we' ve been doing for the past 20 years. If you 're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us. Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case-by-case basis, and it is not typical for an individual to be hired at the very top of the salary range. The salary range for this role in the US is: $88,700.00 - 119,900.00 USD Annual Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.

• Act as the primary point of contact for learners from onboarding through course completion • Conduct 1:1 and group learner support sessions across multiple time zones • Guide learners in structuring study plans and managing progress toward completion • Identify and address learning or engagement challenges early, offering practical solutions • Maintain clear and responsive communication via email, chat, and video calls • Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met • Monitor learner performance and engagement using tracking tools and reports • Collect and analyse learner feedback to recommend process improvements • Provide alumni support and foster a sense of community among past participants

Role Description As a Senior Partner Success Manager (m/f/d) at Noxtua, you will own our strategic publishing partnerships across 5–6 European markets and shape how we scale partner operations as our footprint grows. Your responsibilities begin once a deal is closed: - Build and run the partner journey end-to-end. - Design the processes and playbooks behind it. - Act as the senior counterpart for our most important publishing partners — without any sales, upselling, or cross-selling responsibility. - Consolidate partner needs, analyze operational and commercial workflows, identify structural improvements, and translate them into scalable processes and tooling. - Feed insights directly into Product, AI/Engineering, and Executive decision-making through structured feedback loops. - Strengthen long-term relationships and professionalize operations at scale. - Help build the team as we scale. You will join Noxtua's GTM organization and collaborate closely with: - Legal - Product Management - AI and Engineering - Executive leadership, including the CEO Day-to-day, you will work hand-in-hand with: - Legal Tech & Operations team - VP Growth & Legal Operations - Regional country leads across DE, AT, CH, PL, CZ, and additional European markets The team is international, fast-moving, highly collaborative, and combines deep legal tech expertise with operational excellence and partner-centric thinking. As we scale, you will be expected to grow into a leadership role and build out a small Partner Success team underneath you. Qualifications - 5 years of experience in partner success, account management, strategy consulting, or comparable senior client-facing/operational roles. - Background in B2B tech, legal tech, professional services, or publishing is a strong plus. - Proven track record of designing, analyzing, and improving end-to-end processes in complex, multi-stakeholder environments. - Experience building or leading small teams, or strong readiness to take that step within 6–12 months (hiring, mentoring, performance management). - Strong project and program management skills - able to run multiple workstreams independently across countries and functions. - Excellent stakeholder management at C-level and senior partner level, both internally and externally. - Analytical mindset: comfortable working with operational data, reporting templates, and structured frameworks to drive decisions. - Proactive, structured, and outcome-oriented — you build systems, not just resolve tickets. - Genuine interest in Legal AI, legal publishing, or the intersection of tech and regulated industries (hands-on experience is a strong plus). - Fluent in English (C2); German and/or French are a strong advantage; additional European languages welcome. Requirements - Own and grow Noxtua's strategic publishing partnerships across 5–6 European markets as their senior operational counterpart. - Design, document, and continuously improve the partner success operating model (onboarding playbooks, governance cadences, reporting frameworks, escalation paths). - Analyze partner-facing processes end-to-end, identify structural gaps, and lead cross-functional initiatives to close them. - Coordinate complex workstreams across Legal, Product, AI/Engineering, and the CEO office, and represent the partner perspective in executive forums. - Translate partner requirements into structured product and engineering input via formal feedback loops, and prioritize alongside Product Management. - Monitor European market developments, competitive dynamics, and regulatory shifts, and turn them into strategic recommendations for leadership. - Build, mentor, and scale a Partner Success team as the function scales across additional markets, and define KPIs for partner health, satisfaction, and operational performance. Benefits - 100% remote work possible (given a German residence), other countries upon request. - Flexible working hours. - 26 days vacation + December 24th & 31st off, + 1 additional vacation day per year of employment (up to 30 days). - Discounts: e.g., Urban Sports Club Membership, depending on location. - Laptop (Lenovo or Mac), plus €1,000 net home office setup budget (paid with your first salary).

Title: Manager, Customer Success (US/Canada) Location: Remote - United States; Remote - Canada Employment Type Full time Department: CX Job Description: About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location! Why we’re looking for you As the Manager of Customer Success, you will play a vital role in ensuring our customers are engaged, satisfied, and successful with our online ordering, delivery, and marketing solutions. You will lead a team focused on driving the growth and retention of our customer base. This role requires a customer-first mindset and a strategic approach to improving customer lifetime value (CLTV) and maximizing the adoption of our platforms. You’ll collaborate with the SVP of Customer Success, along with cross-functional teams, to continuously improve the customer experience This role is 100% remote and can be based anywhere in the United States or Canada. The impact you will have: As the Manger of Customer Success, you will be instrumental in shaping the overall customer experience and long-term success of our clients. Your work will directly impact the company’s growth by: - Reducing Customer Churn: Through proactive monitoring and tailored retention strategies, you will help reduce churn, ensuring customers continue using and benefiting from our platforms. - Increasing Customer Lifetime Value: By fostering deeper relationships with customers and identifying opportunities for upselling or cross-selling, your efforts will significantly contribute to higher customer lifetime value (CLTV). - Improving Customer Experience: You will be at the forefront of identifying and addressing customer needs, ensuring their experience with our platform is seamless, successful, and consistently improved over time. - Driving Customer Advocacy: Your role will cultivate satisfied customers who become advocates, helping build a positive reputation for our brand and encouraging referrals through word-of-mouth or formal programs. Your leadership in retention efforts will be pivotal in sustaining the company’s growth, revenue, and market position in the competitive restaurant technology space. Who you’ll work with: - SVP of Customer Success - Other Managers of Customer Success - Leaders of Customer Support, Launch, and Sales - Product Leaders - Operations + Enablement Minimum requirements: - Experience: 5+ years of experience in customer retention, customer success, or account management, preferably in the SaaS, POS, or restaurant technology sector. - Leadership: Experience managing a customer-facing team, with proven ability to drive performance and nurture team growth. - Objection Handling: 2-3 years in software sales, preferably to small business owners. Strong understanding of objection handling and isolation best practices with the ability to up-level reps on these critical skills - Customer-Centric Mindset: A deep commitment to delivering an exceptional customer experience, with a track record of building and maintaining strong relationships with clients. - Analytical Skills: Strong analytical skills with the ability to interpret customer data and metrics, turning insights into actionable strategies for customer retention. - Communication Skills: Excellent verbal and written communication skills, with the ability to effectively engage with customers and collaborate cross-functionally with internal teams. - Problem-Solving: Proven problem-solving skills, with the ability to anticipate customer needs and proactively address challenges before they escalate. - Adaptability: A highly adaptable individual who thrives in a fast-paced environment and is able to manage multiple priorities and meet deadlines. - Technical Aptitude: Ability to demonstrate using AI to drive business efficiency. Familiarity with SaaS platforms, restaurant tech, online ordering systems, or POS solutions is a plus Pay & Benefits: - The estimated base salary range for this role is $125K-155K USD plus a generous equity pre-IPO equity package - Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks!