• Lead our large global tier 3 technical support operational delivery team that solves complex technical support cases across our largest accounts • Translate enterprise-level business objectives into actionable support roadmaps for the Strategic Accounts vertical to optimize global retention and loyalty • Build deep strategic partnerships with executive leaders across Sales, Product, Engineering and Customer Success to align technical support services with long-term corporate growth targets • Improve product quality, scale, supportability and reliability for our largest strategic customers through deep partnership and tight SLAs with engineering and SRE leadership • Sponsor the development of AI-driven support models and autonomous diagnostic agents tailored for enterprise-scale customer architectures • Govern global organizational design, headcount planning, and multi-year resource allocations across internal and partner ecosystems • Foster an inclusive, high-performing organizational culture centered on transparency, accountability, and customer-first execution standards

• Serve as key member of the Aerospace Business Development organization, developing long range strategic vision for the enterprise specific to Army aviation • Perform strategic and tactical Business Development CONUS related to US Army aviation pursuits. • Perform Capture Management on identified business opportunities. • Identify and collect intelligence (Government customers, Contract Specialists, and industry partners) for identified opportunities. • Identify and build team relationships with industry partners for identified opportunities. • Responsible for moving identified opportunities from Assessment to Strategy to Bid/Proposal development. • Coordinate all proposal activities with the assigned Proposal Manager. • Participate in proposal and strategy reviews during all stages of proposal development. • Ensure that proposals are compliant and delivered on time. • Interact with customers not only before contract award, but also after award during execution to serve as the customer advocate, gain a position of trust that the customer can use to communicate program concerns, opportunities with the mindset that a satisfied customer is the best Business Development possible for incumbency positions. • Assist Ops with advising on transition of Army programs • Briefings and communication skills with senior V2X, Army, OEM, and subcontractor leaders.

• Demonstrates advanced knowledge of project management methodologies including initiating, planning, executing, monitoring and controlling, and closing processes • Leads a portfolio of projects and programs, ensuring alignment to business priorities and successful delivery of strategic outcomes • Drives consistent and standardized execution across project planning, requirements definition, testing, and implementation activities • Establishes clear governance, operating rhythms, and reporting frameworks to provide transparency into project performance, risks, and forecasts • Partners cross-functionally with Commercial, Operations, Product, and IT teams to deliver seamless client and program outcomes • Strengthens client implementation delivery through strong leadership presence, accountability, and proactive stakeholder engagement • Builds and develops a high-performing team of Project Managers and Implementation Consultants, elevating capabilities to operate as trusted advisors and solution leaders • Monitors performance and recommends scope, schedule, cost, and resource adjustments to ensure successful outcomes • Connects short-term execution to long-term business objectives and value realization • Communicates project status including health, forecast, issues, and risks in an open and transparent manner to stakeholders • Balances competing project constraints including scope, quality, schedule, budget, resources, and risk to optimize delivery • Aligns project objectives with broader organizational goals and client expectations • Provides input to contracts and ensures alignment between scope, delivery expectations, and accountability • Negotiates effectively to secure resources and stakeholder alignment necessary for successful execution

Role Description In this role, the Senior Scientific Director is responsible for the planning, development, and oversight of scientific content for an assigned account or accounts across various therapeutic areas and managing most aspects of the scientific contributions across a large and/or multiple accounts. Responsibilities - Leading assigned accounts - Leading client interactions and brand strategy - Leading the scientific portion of brand planning and business development - Managing resource allocation - Partnering with client services to develop SOWs and timelines - Identifying areas for new and organic growth Qualifications - An advanced degree in science is required. - 8-10 or more years of relevant job experience with promotional medical education content such as advisory boards, speaker programs, slide decks, etc. - Demonstrated organizational, analytical, and interpersonal communication skills - Ability to analyze and interpret scientific data - Ability to multitask, work independently, and manage projects within tight deadlines with limited direction - Experience with established professional medical editorial processes (e.g., AMA style) and ethical guidelines - Experience with rare disease required; nephrology experience a plus