• Test 3rd party APIs using Postman or similar tool • Analyze 3rd party API documentation • Identify inconsistencies, problems or ambiguities in the API behavior • Communicate with partners to troubleshoot issues • Communicate technical updates to internal stakeholders in a timely fashion • Monitor existing API integrations for problems - analyze logs, build dashboards, check queues, etc. • Help with planning & prioritizing

• Drive solution adoption of the NiCE portfolio within Capgemini, Accenture and Deloitte across UKI and Europe • Support in-flight GSI opportunities by assisting with functional and technical discovery, solution design input, demonstrations, validation sessions and POC planning • Partner closely with GSI sales, presales, architects and delivery teams to help them understand, position and apply NiCE solutions in customer transformation programmes • Build repeatable solution plays, demo storyboards and technical narratives that GSIs can use to drive customer engagement and pipeline progression • Translate customer business challenges into clear NiCE solution architectures, value messages and adoption pathways • Influence and educate partner and customer stakeholders on how NiCE solutions address contact centre, CX, AI, automation, workforce engagement and digital transformation needs • Assist with the definition, scoping and execution of successful proof of concepts and technical validations, where appropriate • Support functional and technical responses to RFIs, RFPs and partner-led bid submissions • Provide structured feedback from GSI engagements to Product, Partner Sales, Alliances and Enablement teams to improve adoption, differentiation and repeatability • Contribute to a team-selling approach across Partner Sales, Account Executives, Overlay teams and regional leadership • Help identify technical blockers, enablement gaps and adoption risks within the GSI partner ecosystem, then develop practical plans to remove them

• Lead business and technical discovery sessions to understand customer objectives, requirements, constraints, risks, and success measures • Capture and translate customer needs into clear solution strategies, recommendations, scoped proposals, and phased roadmaps • Create compelling customer-ready presentations, proposals, estimates, and solution narratives that articulate the value of Adobe technology • Help customers modernize content operations through Content Supply Chain strategies, AI-enabled workflows, and agentic approaches to experience delivery • Connect business priorities to architecture direction and help customers understand how Adobe solutions support transformation outcomes • Advise customers on architecture approaches, integration patterns, risks, and best practices across enterprise CMS and digital experience environments • Partner closely with Sales, Delivery, Product, and Partner teams to shape opportunities and support successful customer outcomes • Present confidently to executive and technical audiences, simplifying complex topics in business-friendly language and helping customers buy into the vision

• Work with clients on short to medium term customer engagements on their big data challenges using the Databricks platform • Provide data engineering, data science, and cloud technology projects • Guide strategic customers as they implement transformational big data projects, including end-to-end design, build and deployment of industry-leading big data and AI applications • Consult on architecture and design; bootstrap or implement customer projects • Provide an escalated level of support for customer operational issues. • Work with Engineering and Databricks Customer Support to provide product and implementation feedback