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Remote Recruitment operates as a full-service employment agency providing recruitment/staffing for UK based companies
Call Centre Agent
Location
South Africa
Posted
17 days ago
Salary
ZAR13K - ZAR16K / month
Seniority
Mid Level
No structured requirement data.
Job Description
Call Centre Agent
Remote Recruitment
Role Description As a Call Centre Agent, you'll be the first point of contact for customers — handling enquiries, resolving issues, and delivering a consistently great experience. You don't need to be a sales expert; you do need to enjoy talking to people and solving problems. Key Responsibilities - Answer inbound calls and respond to customer queries professionally and promptly - Resolve complaints and escalate where necessary, following company procedures - Update customer records accurately in the CRM after each interaction - Meet daily call-handling targets and quality standards - Support outbound follow-up calls as needed - Work closely with team leaders to identify and flag recurring issues Qualifications - Experience with customer-facing roles, ideally in a call centre environment - Clear, professional spoken English with strong listening skills - Familiarity with CRM systems or customer management tools - A reliable internet connection and a quiet workspace at home - Ability to stay calm under pressure and handle difficult conversations with care Benefits - R13,000–R16,000 per month (depending on experience) - Fully remote — work from anywhere in South Africa - Working hours: 09:00–17:00 UK time (11:00–19:00 SAST) - Supportive team with ongoing training and feedback Company Description Remote World connects South African talent with UK employers.
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