• Respond promptly to inbound patient enquiries via phone, SMS, and email. • Build trust and rapport with prospective patients. • Provide high-level information regarding medical procedures and consultation processes. • Follow up consistently with prospective patients throughout their decision-making journey. • Schedule consultations directly into provider calendars. • Maintain accurate records within company systems and CRM platforms. • Deliver an exceptional patient experience throughout every interaction. • Meet appointment booking and follow-up objectives. • Work independently within a fully remote environment. • Collaborate with the operations team to ensure seamless patient communication.

Role Description - Outbound Calls: You will make outbound calls to health plan members to schedule In-Home Health Evaluations. - Scheduling: You will arrange and coordinate the scheduling of the evaluations. - Member Communication: You will answer member questions and provide support. MUST speak English and Spanish fluently. - Outstanding problem-solving skills. - Displays patience, empathy, an ability to manage stress, and the ability to work under pressure. - Skilled and efficient in writing and verbal communication. - Provides knowledgeable, friendly, and eloquent customer service. THIS OPPORTUNITY REQUIRES A BACKGROUND CHECK, DRUG SCREENING, AND PHOTO ID VERIFICATION. Requirements - Memory: 16 GB required. - Dual monitors are required. - Supported resolutions: - 2K Monitors: Up to 4 monitors with maximum display resolution of 2560x1600 pixels per monitor is supported. - 4K Monitors: Up to 2 monitors with maximum display resolution of 4096x2160 pixels per monitor is supported. - MUST maintain the most recent version of Windows 11 (fully patched with no pending updates). - A hardwired Ethernet connection is required. - A hardwired USB noise-cancelling headset with phone-quality audio is required.

Role Description This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone. The Appointment Setter is responsible for researching and refining leads, conducting high-volume outreach across multiple channels, and scheduling qualified appointments that keep the sales pipeline moving. This role sits at the front end of the sales process and plays a critical part in ensuring the team has a consistent, well-organized flow of confirmed meetings. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced, results-driven environment. Location: Fully Remote (Work from Home) | 9 AM - 5 PM EST Key Responsibilities - Lead Research & Refinement: - Research potential leads to identify qualified prospects that align with the target audience and ideal customer profile. - Refine and maintain lead lists based on ongoing research to ensure outreach strategies remain focused and effective. - High-Volume Outreach: - Conduct outreach through email, phone, and text to engage prospects and schedule appointments for the sales team. - Perform consistent follow-up outreach to confirm appointments and maintain ongoing engagement with prospects. - Appointment Setting: - Schedule and confirm appointments for the sales team, ensuring all meetings are properly organized with full details provided in advance. - Send timely reminders and relevant information to both the prospect and the sales team prior to each scheduled appointment. - CRM & Organization: - Maintain and update lead and prospect information in the CRM system, ensuring accurate and up-to-date tracking of all interactions. - Manage your calendar proactively to ensure timely follow-ups and no missed appointments or scheduling gaps. Qualifications - 0–2 years of experience in appointment setting, customer outreach, or a closely related role. - Experience with high-volume outreach via email, phone, or text is a strong plus. - Familiarity with CRM systems and lead tracking workflows is an advantage. - Demonstrated ability to manage and refine lead lists with an eye for prospect qualification. Requirements - Strong organizational skills with the ability to manage multiple tasks, schedules, and follow-up sequences simultaneously. - Solid understanding of lead generation concepts and how appointment setting fits within the broader sales process. - Proactive and results-driven mindset — takes initiative without waiting to be directed. - Ability to learn quickly and adapt to new systems, tools, and outreach strategies. - High attention to detail when logging interactions, managing calendars, and preparing meeting details. - Comfortable working in a fast-paced environment with clear performance expectations around booked appointments. What Success Looks Like - A consistent stream of qualified appointments booked and confirmed for the sales team on an ongoing basis. - Lead data in the CRM is accurate, current, and well-organized with timely follow-ups completed without gaps. - The sales team receives positive, consistent feedback on the quality and organization of scheduled appointments. - Prospects receive clear, professional communication at every touchpoint — from first outreach through appointment confirmation. Opportunity This is an excellent entry point for someone with 0–2 years of experience who is eager to build a meaningful career in sales support and lead generation. As an Appointment Setter, you will directly impact the success of the sales pipeline and gain hands-on experience working within a professional, fast-moving team across multiple brands. The role includes a base salary plus a performance-based commission structure, giving you the opportunity to grow your earnings as you grow your skills. If you are hungry to develop, contribute from day one, and be recognized for results, this role is for you. Application Process To be considered for this role these steps need to be followed: - Fill in the application form - Record a video showcasing your skill sets

Role Description We are seeking a motivated and results-driven Appointment Setter to join our client’s sales team. The primary purpose of this role is to connect with cold and warm leads, effectively qualify prospects, and schedule appointments for the Sales Team. The ideal candidate will play a crucial role in driving lead generation, ensuring a consistent flow of high-quality leads into the sales pipeline, and contributing to the success of their sales efforts. - Make outbound calls to cold and warm leads, introduce the agency’s services, and set appointments. - Follow up via phone, email, and SMS to nurture leads through the sales funnel. - Qualify leads by asking relevant questions to determine fit for the agency’s services. - Keep detailed records of all interactions, updating the CRM system to ensure accurate tracking of leads and appointments. - Report on key performance metrics, including the number of calls made, appointments set, and conversion rates. - Schedule sales appointments for the Sales Representative, providing all necessary lead information for a successful meeting. - Confirm and remind leads about scheduled appointments to minimize no-shows. - Outreach and creatively fill calendar, even during slow periods. Qualifications - Minimum of 2+ years of experience in appointment setting, cold calling, or lead generation. - Proven track record of meeting or exceeding appointment-setting goals in a sales-driven environment. - Basic understanding of SEO. - Experience qualifying leads to match the agency's target audience and services. - Strong verbal and written communication skills. - Experience with CRM systems for managing leads and tracking follow-ups. - Proficiency in managing high-volume outreach while maintaining attention to detail. - Experience in a digital marketing agency is required. Requirements - Fluency in English is a must. Benefits - Salary: USD 1200 - USD 1600 per month. - Remote Status: Fully Remote. - Preferred Location: South Africa & Latin America. - Working Hours: 9 am to 6 pm EST. - Holidays: US Federal Holidays.