Role Description The founders are strong on vision, capital allocation, and commercial growth. The gap is the operating layer — management depth, accountability architecture, and the systems that allow leadership to work on the business instead of in it. We explored hiring a President. What we need is not another strategist. We need a hardcore operator who will own the P&L, build the operating system, hold the organisation accountable, and make the company more profitable. This is a role for someone who has done it before and wants to do it again at scale. What You Will Own - P&L Ownership: Full P&L ownership across business units — you set the targets, you drive the outcomes, you own the number. - Operating System: Build the accountability infrastructure from scratch — KPIs, scorecards, operating cadence, incentive structures, and process automations. Real systems with named outputs, not templates. - Team Performance: Direct management of department heads and senior operators — radical clarity on expectations, consequences, and growth. You make the hard calls (exits, restructures, resets) without deferring upward. - GTM Execution: Partner with marketing and sales leadership on pipeline, conversion, and revenue operations — you understand the levers and own them when needed. - Hiring & People Ops: Partner with People & Talent to build management depth — you define the profiles, set the standard, hold the bar. - Founder Leverage: Free the founders from operational management so they can focus on vision, growth, and external relationships — you are the connective tissue between strategy and execution. Qualifications - Verifiable P&L ownership — revenue grew or margin improved during your specific tenure, confirmable by a named third-party source. - Operated across at least two domain families: GTM (marketing / sales / CS), Ops/Finance (P&L / systems), and People (management / accountability). - Built operating infrastructure from scratch — not inherited, not fractional; real systems with named outputs and before/after outcomes. - Made hard people decisions: exits, restructures, performance management with consequences. - In-house operating experience inside an actual operating company (not exclusively consulting, advisory, or fractional). - DC DISC temperament — high Dominance and Conscientiousness; will push back on founders and drive accountability without consensus-seeking. - Managed teams of 30+ with direct reports at VP / Director level. - High IQ, high agency, high urgency — you move before you are asked. Strong Signals (Weighted, Not Required) - COO, President, GM, MD, VP Operations, or Head of Operations title in a founder-led company (50–500 employees). - Background in coaching, SaaS, agency, info products, performance marketing, or high-velocity services. - Doubled revenue or improved EBITDA margin by 5%+ in a tenure window, documented. - Built an operating cadence (weekly reviews, KPI dashboards, incentive structures) that outlasted your tenure. - Experience managing distributed / remote teams across multiple geographies. - Has spoken publicly about operating philosophy — podcasts, conference Q&A, written content. Hard Disqualifiers - Exclusively functional specialist - pure CMO, CFO, or CRO with no cross-functional P&L accountability. - Fractional or interim-only career with no in-house operating tenure. - Pure advisory or consulting background with zero in-house operating roles. - Harmony-seeking / consensus-building DISC profile — this environment is fast and founder-led. - Zero verifiable P&L or revenue outcomes across career. - No GTM exposure - an ops-only operator who has never owned a commercial outcome. The Environment This is not a polished corporate environment. We move fast, we change direction, and we hold high standards. The founding team is commercially excellent and operationally under-resourced. You will have real authority, real accountability, and real upside. If you need consensus to act, a structured onboarding programme, or six months to understand the business before driving outcomes, this is not the right role. If you have done it before, know what you are looking at within 30 days, and want to build something worth building — we want to talk. How This Search Works This search is being run through a structured sourcing process. Candidates are evaluated against a five-dimension scoring model before any conversation is scheduled. If you have been reached out to directly, it is because your verified career signals placed you in the top tier of 1,400+ operators reviewed. Compensation is competitive with the role's scope and accountability. Details are confirmed during the process.

• Serve as a full member of the Executive Team and a strategic thought partner to the CEO in enterprise planning, decision-making, and organizational performance. • Help shape CareMessage’s multi-year organizational strategy, not only execute it; bring an operating point of view that informs where the organization is headed. • Act as the connective tissue between the Executive Team and our Key Functional Leaders, translating strategy into execution and surfacing tradeoffs clearly. • Drive alignment across functional leaders so the organization executes as one team with shared priorities, not siloed functions competing for resources. • Make and own difficult operational decisions; know when to push and when to yield. • Own the operating plan; ensure functional priorities are resourced, sequenced, and connected to company OKRs. • Translate enterprise strategy into a clear operating rhythm with defined priorities, ownership, and cadence. • Establish disciplined execution practices that reinforce accountability and follow-through across functions. • Own compliance and risk; ensure the organization meets applicable laws, regulations, and internal policies. • Frame enterprise risks, tradeoffs, and sequencing decisions to support effective CEO and Board oversight. • Coach functional leaders to build high-performing teams that produce more together than the sum of their parts. • Partner with Finance on budget performance, resource allocation, forecasting, and long-term operating sustainability.

Role Description The SBA Loan Officer I is responsible for collecting, reviewing, evaluating, structuring and originating SBA loan requests and all supporting documentation. This individual meets with applicants to explain credit policies and to obtain loan information and documentation. The SBA LO I serves borrowers and prospective borrowers promptly and professionally, provides general credit union information, cross-sells services, and works to ensure the origination of quality loans. This individual is responsible for business development and marketing of existing and prospective accounts. Reports to the AVP SBA Sales. LOCATION: Full Time SCHEDULE: Off-site Utah - Solicits and develops new business, takes applications and processes preliminary documentation for loan requests. - Explains loan products and related credit criteria in a manner that elicits positive responses from members. - Makes retention and development calls on existing and potential new members for both loans and deposits. - Expected to generate loan originations consistent with an entry-level threshold of the MACU SBA team and comparative mid-market levels. - Evaluates credit data, cash flow, financial statements and collateral to determine the credit worthiness of applicants. - Educates members regarding credit union products and services and how they can better serve their individual financial needs. - Communicates clear reasons for denial in a timely manner to applicants when their loan request has been denied. - Presents and helps prepare credit proposals including recommendations for pricing, terms and structure to approving authority(ies). - Understands personal and business financial statement analysis (income statement and balance sheet), cash flow, and business/personal tax returns. - Understands real estate transactions, construction loans, 1031 exchanges, MAI appraisals, title insurance, regulatory requirements, etc. - Works alongside lending support teams to maintain a high quality of work and efficiency in operations to ensure approved loans are originated. - Ensures that members’ requests and questions are promptly resolved. Makes member satisfaction a priority. - Conducts property inspections as necessary. - May assist with the collection of delinquent accounts. - Completes required pipeline, incentive and related reports and records accurately and promptly. - Attends and participates in sales and loan committee meetings as required. - Attends assigned training sessions and stays current on new procedures and policies. - Establishes and maintains effective and professional business relations with members, third parties and other trade professionals. - Develops sales abilities to find SBA real estate sales opportunities for the Credit Union. - Performs other duties as assigned. Qualifications - 2 years of commercial lending/sales or related sales experience. - Knowledge of commercial products and services. - Bachelor’s degree in business, finance or related field from an accredited university or 2 years in a progressive lending position. - Must qualify for access to SBA systems and not be listed on any SAM search or SBA debarment lists. Requirements - Advanced skills with Microsoft Office Suite including Outlook, Word and Excel. - Demonstrated experience with loan origination system preferred. - Demonstrated ability to clearly express ideas, methodology, results and recommendations verbally, in writing and through insightful reports and graphic illustrations. - Ability and desire to make solicitation calls in person and on the phone. - Ability to analyze financial statements and determine cash flow, liquidity, debt-to-worth, trends, etc. - Must be self-motivated, self-managed, have strong organizational skills, pay close attention to detail, and follow through appropriately with multiple projects and deadlines. - Has an understanding of NCUA and credit union guidelines for commercial loans. - Has a general understanding of SBA eligibility per the SBA’s Standard Operating Procedures. - Able to minimize Credit Union risk, maximize borrowing potential and maintain the professional reputation of MACU. - Good presentation skills to Credit Committee a must. - Ability to work both autonomously and collaboratively in a fast-paced environment. - Adaptive to change, responds positively to altered circumstances or conditions. - Take initiative to be a problem solver and provide suggestions to improve processes and efficiencies. Benefits - This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person. Company Description Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

• Serve as the primary partner to the President and COO, anticipating needs, managing priorities, and ensuring seamless day-to-day operations • Drive follow-through on decisions, action items, and projects to ensure clarity, accountability, and timely execution • Can act as an extension of the President and COO in meetings and communications for coordination across teams • Create high-quality presentations, reports, executive team and board-level materials that clearly communicate complex information • Draft executive communications, talking points, and internal updates as needed • Manage complex, dynamic calendars and prioritize scheduling needs for the President and COO • Coordinate travel itineraries, accommodations, and detailed briefings to ensure smooth logistics • Plan and execute internal and external meetings, events, and engagements • Oversee traditional executive administrative activities, including expense reports, document management, and contract routing • Serve as the point of contact for internal and external partners on behalf of the CPO • Continuously refine and improve administrative and operational processes