• Deliver Exceptional Customer Support • Serve as the first line of contact and provide timely email support to customers with a focus on enhancing the customer experience and guiding customers through complex issues. • Provide clients with specialized support through complex issues in the form of screen shares and working sessions with clarity and professionalism. • Resolve and Troubleshoot Technical Issues • Research, diagnose, and resolve a wide range of customer-reported problems, escalating when needed. • Assess issue severity and collaborate with internal teams to prioritize and implement solutions. • Collaborate Across Teams • Partner with various teams, including but not limited to Product, Engineering, and Customer Success teams, to resolve issues and improve processes. • Share actionable feedback with stakeholders to enhance platform functionality and customer satisfaction. • Contribute to Continuous Improvement • Identify recurring issues, trends, and opportunities for service and product improvements.

Title: Customer Service Representative Job ID 2023-01615 Location: East Windsor, New Jersey Customer Service Representative (CSR) Mission Deliver service excellence to both internal and external customers by driving continuous process improvement and collaborating with IT to enhance systems and tools. The CSR role is essential to company success, supporting key functions from customer master data management in SAP to order processing, issue resolution, and returns. Position Summary Customer Service Representatives are responsible for processing customer purchase orders for assigned primary and backup accounts, submitted via email and EDI. The role requires ensuring data accuracy, coordinating across departments, and proactively resolving order and delivery issues. Key Responsibilities - Process and manage customer purchase orders in SAP - Ensure customer and material master data accuracy - Partner with Sales & Marketing to resolve PO issues and optimize allocations - Coordinate with Shipping and Transportation on: - Delivery scheduling and appointments - Order extensions, OTIF - Delivery discrepancies - Troubleshoot customer service and order-related issues - Maintain strong cross-functional communication with other internal departments - Take full ownership of assigned accounts and ensure high service standards Qualifications & Requirements - Strong computer skills with accurate data entry capabilities - Excellent verbal and written communication skills - Highly detail-oriented, organized, and able to multitask effectively - Ability to work both independently and collaboratively in a team environment - Experience with SAP, Microsoft Office (priority to Excel), and EDI preferred - Ability to manage high email volume efficiently - Strong reliability, punctuality, and attendance record What Success Looks Like - Accurate and timely order processing - Strong customer satisfaction and issue resolution - Effective collaboration across departments - Proactive problem-solving and follow-through What We Offer: - Comprehensive Medical/Dental/Vision plans - Generous Paid Time Off Programs - Life & Disability Insurance - FSA/HSA/Dependent Care FSA - Paid Parental Leave - 401k and company match - EAP & Employee Wellness Programs - Volunteer Days Paid Time Off - This is a remote position with occasional travel to East Windsor, NJ office. Candidate should be commutable distance to East Windsor, NJ. About Conair: Conair is a leading international designer, manufacturer, and marketer of branded personal care and small kitchen appliances, cookware, hairbrushes & accessories, cosmetic bags, and travel accessories. Conair has always been driven by a passion for innovation; it’s part of the Company’s DNA. Trendsetting products have been invented by Conair since its inception in 1959, keeping the Company always a step ahead of the competition. The company's domestic and international divisions offer a diversified mix of consumer and professional products sold in over 120 countries. The Family of Conair brands includes CONAIR, Cuisinart, BabylissPRO, Scünci , TRAVELSMART by CONAIR, and Waring. Conair’s passion for innovation gets stronger with each decade, as evidenced by the over 1,000 patents the Company has obtained worldwide. Today, Conair and its brands are names known throughout the world. Conair continues to introduce its brands to new and emerging markets, year after year. By the 1990s, most households in America owned at least one Conair product. Today many have more than one, and the Company’s goal is to ensure that every household in the world eventually owns one of our products.

Title: Filmmaker, Customer Stories Location: New York, NY (HQ) Department: Marketing Job Description: About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role We're looking for a world class filmmaker who can both shoot and edit Ramp's Customer Stories. Your role will be to create new and innovative storytelling techniques that celebrate the people and businesses using Ramp to do extraordinary things. Ramp's customer films are cinematic, character-led, and entertainment-first. They are not testimonials shot at a desk. You'll be expected to have a deep knowledge of every part of the filmmaking process, from influencing treatments, to having technical fluency with equipment and editing. You partner with the Customer Creative Director on every project to actively break the mold of traditional B2B “customer stories.” The CD owns the idea, the narrative, and the treatment. You own the camera, the cut, and the cinematic standard. What You'll Do - Shoot and edit customer stories films in an entertaining and cinematic manner - Influencing pre-production phase and owning production phase including: pre-production (scouting, shot lists, pre-interviews), production (camera, lighting, direction on set), and post (rough cut through final delivery) - Build out Ramp's NYC equipment kit — Ramp funds it; you spec, source, and own it - Pull social derivative cuts from every shoot so one production generates content across paid, organic, and sales - Communicate and liaise with cross functional partners to explain creative decisions and edits What You Need - 5+ years of film production across a mix of commercial and documentary-style work - A self-shooter who owns the edit — camera and post are both yours, not handed off - Character-driven work on your reel — you can find the human story inside a business context - A background in indie filmmaking, post-production houses, or film-leaning production houses - Strong editorial eye — you edit your own work and you know when a cut is done - Shipped social-cut formats — you can pull a 30-second cut from a 5-minute doc without losing what makes it work - Understands how to draw out the value customers get with Ramp, whilst wrapping it in a compelling narrative. - Comfortable as the only person on a shoot; capable of directing a small crew (lighting, sound) when necessary - AI editing and post tools (Descript, Runway, Adobe AI) - Based in NYC Nice-to-Haves - Strong stills photography on your reel - Drone certification - Strong connections to the film-making industry e.g editors, sound, and lighting collaborators - Experience working alongside an in-house creative director Benefits available to all full-time Ramp employees (Global) • Flexible PTO • Unlimited AI token usage • Centralized home-office equipment ordering • Health and wellness stipend • Budget for intra-office travel • Weekly coffee stipend United States • 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents • One Medical annual membership • 401(k), including employer match on contributions made while employed by Ramp • Fertility HRA (up to $10,000 per year) • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay • Pet insurance • In-office perks: lunch, snacks, drinks, and more • Relocation support to NYC or SF (as needed) Canada • Group medical, dental, and vision coverage through Sun Life • Life, AD&D, and disability coverage • Fertility drug coverage (up to $4,000 lifetime) • Group Retirement Plan with employer match (RRSP + DPSP) • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay • Employee Assistance Program and virtual care through Lumino Health United Kingdom • Private medical insurance through Freedom Elite • Virtual GP and at-home care via eMed x Livi • Workplace pension through Penfold, with salary sacrifice option • Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay Referral Instructions If you are being referred for the role, please contact that person to apply on your behalf.

• Provide Tier 3 escalation support for production incidents, service disruptions, and complex user-reported issues affecting mission-critical personnel vetting systems. • Monitor system performance and operational health during Government-defined operational hours (0800–2000 ET, M–F). • Detect, report, resolve, and perform root-cause analysis for outages and performance degradation events. • Manage and respond to support mailbox inquiries within 1 business day; resolve tickets in accordance with SLAs (Level 1: 24hrs, Level 2: 48hrs, Level 3: 10 business days). • Maintain on-call availability for after-hours emergencies 24x7x365 via VPN or on-site as required. • Coordinate with Tier 2 and infrastructure/application teams on escalated issues; provide information to enable timely Government decisions. • Administer user accounts and groups; ensure timely completion of access and interface actions per SLAs. • Maintain and update escalation rosters, on-call duty rosters (submitted weekly to senior duty officer), and operational SOPs. • Support system patching, IAVA compliance, STIG activities, and continuous monitoring tasks under engineering direction. • Contribute to incident, problem, and service disruption management using Agile practices to prioritize critical work.