• Realizar o acompanhamento técnico contínuo dos clientes desde a implantação da solução, garantindo correta adoção da plataforma e alinhamento às expectativas contratuais. • Atuar como ponto focal do relacionamento pós-implantação, assegurando comunicação fluida entre cliente e áreas internas. • Orquestrar demandas técnicas e operacionais, garantindo priorização adequada e resolução eficiente. • Traduzir necessidades técnicas em soluções práticas, ampliando a percepção de valor dos produtos e serviços. • Identificar proativamente problemas, riscos e pontos de melhoria na operação dos clientes, propondo ajustes, otimizações e ações corretivas de forma estruturada. • Monitorar indicadores de sucesso do cliente (adoção, uso da plataforma, estabilidade e resultados operacionais), antecipando possíveis insatisfações e oportunidades de evolução da conta. • Desenvolver e implementar agentes de IA para automação e otimização dos processos de gestão de contas, incluindo análise de dados, identificação de riscos e geração de insights. • Integrar soluções baseadas em IA aos fluxos internos, promovendo escalabilidade e ganho de eficiência operacional. • Apoiar iniciativas de retenção, expansão e fortalecimento do relacionamento, atuando de forma consultiva e orientada a resultados de longo prazo. • Participar de interações com equipes internacionais, conduzindo reuniões e alinhamentos em inglês.

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For additional information about Solenis, please visit www.solenis.com or follow us on social media. Compensation Grade: 10 Job Description: POSITION SUMMARY: The Field Service Technician (or Territory Account Specialist ) is responsible for managing Diversey’s institutional business operations within a designated territory. This role focuses on the installation, maintenance, and repair of chemical dispensing systems and leased dish machines at customer locations, ensuring the highest standards of service delivery. The Field Service Technician is tasked with ensuring customer satisfaction by consistently delivering Diversey’s value proposition and meeting or exceeding service level agreements (SLAs) for key applications, including laundry, kitchen, housekeeping, Industrial Water Treatment and Pools services. A key aspect of the role involves building and nurturing strong, long-term relationships with customers, acting as a trusted partner in ensuring their operational needs are met. This position leverages modern systems for communication, reporting, and auditing purposes, ensuring accurate tracking of service activities. The ideal candidate is customer-focused, self-motivated, and able to manage a variety of tasks independently while meeting critical service deadlines. RESPONSIBILITIES: Deliver an exceptional customer experience by effectively supporting Diversey’s cleaning and sanitation programs. Build and maintain strong relationships at all levels within the customer’s organization, including end users, supervisors, and managers. Promote a culture of safety by strictly adhering to EHS policies, procedures, and best practices. Install equipment in accordance with established Standard Operating Procedures (SOPs). Perform routine site visits to monitor program performance and customer satisfaction. Ensure all customer equipment is maintained in proper working condition. Provide training to customers on equipment operation, cleaning procedures, product usage, and Safety Data Sheets (SDS). Monitor on-site inventory levels to ensure minimum required supplies are available, support order placement and program compliance. Act as the voice of the customer by identifying key areas of concern, addressing issues, and capturing satisfactory feedback. Diagnose and troubleshoot technical issues with equipment and system performance. Maintain proper inventory levels in company vehicles and storage areas to support service needs. Prioritize and perform repairs on leased dish machines and other equipment in accordance with service level agreements (SLAs). Accurately complete service, installation, survey, and routine visit reports in Salesforce FSL and applicable customer reporting systems. Carry out administrative tasks including daily timesheet submission, part/equipment order follow-up, documentation of consumption for cost allocation, and weekly visit planning in coordination with your manager. REQUIRED QUALIFICATIONS: Physical requirements: Ability to lift and move objects up to 50 lbs and perform precision tasks in confined or limited spaces. Skilled in the safe and effective use of hand and power tools. Strong mechanical and electrical aptitude, with proven plumbing and electrical troubleshooting skills. Professional demeanor with a high level of self-motivation and the ability to work independently. Strong attention to detail, time management, and decision-making skills. Excellent communication, interpersonal, and organizational abilities. Ability to collaborate across functions and departments to support company objectives. PREFERRED QUALIFICATIONS: Experience with Salesforce (FSL). Understanding Food Safety requirements, NEHA/CPFS or Serve Safe certifications. BENEFITS & PREREQUISITES: As a full-time employee of Diversey, you will be eligible to enroll in our robust benefits package on your first day which includes, but is not limited to, the following. Medical, dental, and vision coverage 401k (w/ employer match up) 15 paid vacation days (accrued based on start date) 8 paid fixed holidays annually 24 hours floating holidays (accrued based on start date) 80 hours of sick time (accrued based on start date) We understand that candidates will not meet every single desired qualification .  If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you. At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team. Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at talentacquisition@solenis.com The expected compensation range for this position is between $51,800.00 and $86,300.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.

• We’re building an AI system for analysts and scientists based on a fundamentally new approach to reasoning and knowledge representation. • Our system composes algorithms symbolically to represent complex information through structured, probabilistic models. • This allows users to apply rigorous statistical modeling to challenging problems, while maintaining a fully verifiable reasoning path. • We are seeking domain experts to collaborate with us on developing high-value use cases that leverage our system’s unique capabilities. • Rather than acting as traditional consultants; we need builders and practitioners who are ready to integrate these solutions directly into pilot users’ workflows, drawing on their established industry networks to drive real-world adoption.

Company Overview Embark on an enriching journey with PROCEPT BioRobotics, where our vision, mission, and values guide everything we do as a company. At PROCEPT, we put the patient first in everything we do and are committed to revolutionizing treatment for benign prostatic hyperplasia (BPH, otherwise known as prostate gland enlargement) through innovation in surgical robotics. As our company succeeds and grows, we improve the quality of life of patients, provide more effective treatment options for surgeons, uphold the trust of our shareholders. That starts with a commitment to our People with a focus on creating an evolving landscape for your career, brimming with transformative opportunities that provide continuous career growth opportunities. The Opportunity That Awaits You: As a Territory Manager, you will play a pivotal role in driving the commercial success and clinical adoption of PROCEPT Robotic Systems across your territory. You will lead the expansion of Aquablation therapy by developing strategic account plans, driving procedural growth, and ensuring surgeons and hospital systems experience the full value of PROCEPT’s technology. This is a high-impact, customer-facing role that directly influences market penetration, utilization, and long-term account performance. In this position, you will guide surgeons and care teams through the adoption curve—supporting training, onboarding, and practice integration to maximize procedural success. You will cultivate deep relationships with clinical and administrative stakeholders, ensuring strong engagement from active surgeons while reactivating dormant accounts and identifying new opportunities for program expansion. Your work will require balancing tactical execution of field programs with strategic decision-making that aligns with hospital needs, surgeon workflows, and broader commercial goals. We are seeking a proven medical device professional who thrives in complex OR-based selling environments and has demonstrated success driving procedural adoption and quota attainment. You will partner closely with Clinical, Capital, and Launch teams to ensure seamless cross-functional execution, smooth account transitions, and operational efficiency across your territory. Your ability to influence surgeon behavior, optimize scheduling, and deliver a consistently positive customer experience will be essential to your success. This opportunity is ideal for a commercially driven, relationship-oriented leader who wants to shape market growth while representing a transformative robotic therapy. You will have significant autonomy to drive business outcomes, backed by a collaborative organization invested in your success. What Your Day-To-Day Will Involve: Lead system launches and establish Procept’s therapies as the preferred treatment options Meet or exceed quarterly sales quotas through procedural volume growth within existing and new accounts Develop comprehensive territory and account plans, including accurate forecasting and pipeline management Build strong relationships with surgeons, OR teams, KOLs, and hospital stakeholders Partner with Marketing and Clinical Specialists to onboard and train new physicians through the surgeon pathway Collaborate proactively with Clinical Specialists, Capital, and Launch teams to coordinate account planning, share insights, and ensure seamless execution across pre- and post-installation phases Provide case coverage support as needed (typically ~1 day per week) to ensure optimal customer experience and procedural success Collaborate with surgeons and hospital teams to optimize patient pathways and expand patient access. Understand the pathway of a patient inside the office of the surgeon dedicating time each week integrating into the practice Facilitate customer change-management and drive standardization of workflows to overcome adoption barriers (e.g., surgeon behavior, scheduling blocks, OR learning curve) Synthesize customer insights and market trends to inform Marketing and R&D priorities The Qualifications We Need You to Possess: BENEFITS OF WORKING AT PROCEPT! PROCEPT’s health and wellness benefits for employees are second to none in the industry. As an organization, one of our top priorities is to maintain the health and wellbeing of our employees and their families. We offer a comprehensive benefits package that includes full medical coverage, wellness programs, on-site gym, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, flexible or paid time off, paid parental leave, paid holidays, and many more! EQUAL EMPLOYMENT OPPORTUNITY STATEMENT PROCEPT BioRobotics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization. PAY RANGE TRANSPARENCY Procept is committed to fair and equitable compensation practices. The pay range(s) for this role represents a base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Procept utilizes the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. WORK ENVIRONMENT We’ll provide you training for, and ask you to maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance. We would also ask you to understand and adhere to the PROCEPT BioRobotics Quality & EHS policies. PROCEPT BioRobotics – Applicant Privacy Notice When you submit an application on this site, PROCEPT BioRobotics collects the personal information you provide. This may include your name, email address, phone number, résumé or CV, LinkedIn profile, and any optional demographic information you choose to share, such as gender or ethnicity. We use this information to review your application and assess your suitability for the role. To learn more about how we handle personal information, including your rights under applicable privacy regulations, please read our full Privacy Notice at: [ Privacy Policy ] .