• Be the point of contact with customs authorities, courier companies, and carriers for different issues and negotiation • Stay abreast of changes in import or export laws/regulations • Classify goods according to the tariff coding system • Manage, track, maintain and review (Quality Control) all import/export information and documentation • Coordinate goods dispatch, storage, and delivery • Be able to collect and analyze current shipment data and generate reports • Monitor export/import licenses validity and renewals • Support operational issues regarding customs clearance or shipment delivery • Interact with dedicated study vendors and other PSI departments, as needed

Title: Operations Escrow Officer Location: Remote USA Job Description: If you’re good at what you do, you can work anywhere. If you’re the best at what you do, come work for Doma Technology. About Us  Doma Technology LLC offers solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly simpler and more efficient, reducing cost and increasing customer satisfaction. Our Values - Obsessively Entrepreneurial - We encourage calculated risk-taking, and we know that some of our best learning happens by making mistakes along the way. - People First - We communicate with honesty and respect to our customers, colleagues, and partners. - Better Together - We believe diversity, equity and inclusion creates value through the differences in our backgrounds, experiences, and perspectives. - Act with Integrity - We hold ourselves to the highest ethical standards in all of our business practices. About the Role The Operations Escrow Officer has significant national title and escrow closing experience They are responsible for executing Refinance closings with timeliness, expertise, and precision They will proactively meet customer needs and provide a delightful closing experience. They exhibit company values, collaborate with their leaders to create an efficient, enjoyable work environment. Responsibilities - Communicate, timely, professionally and courteously with our borrower and lender customers - Establish and maintain effective working relationships with a variety of lenders - Identify and understand curative issues that require attention/resolution and direct communication with lender or borrower - Communicate with borrower or lender to resolve curative issues as needed - Document preparation for necessary items including but not limited to conveyance Deeds and Subordinations where legally permitted - Prepare final closing package, including final settlement statements, revised CDs, borrower proceeds preferences, borrower affidavits, and more - Perform pre-close quality review of all title and escrow documents - Review lender documents for accuracy (review vesting page, signature pages, riders, deeds, ensure loan amount matches CD, ensure document dates match schedule dates) - Review and understand lender instructions in their entirety - Complete closings in a timely and high-quality manner - Prepare files for final policy generation, recording, and settlement statement - Confirm vesting during balancing - Ensure all invoices are obtained and funds collected prior to close - Balance a closing disclosure - Ensure that closing documents are delivered to the notary for signing (ensure all signers are present for closing and that document packages are delivered to signing agent/notary portal) - Verify signing details and accuracy of signed loan documents - Perform post-close file reviews for accuracy of payoffs, vesting, and lender documents for the disbursement of funds - Adhere to established quality and compliance standards - Effectively manage and resolve escalations Required Skills & Experience - 5+ years of title & escrow experience with demonstrated success. - Proven customer service experience - Review and understand title search - Possess ability to understand advanced title and curative items - Ability to speak comfortably with Executive Level associates from Lender Partners - Have a driven, positive attitude and ability to work as a team player - Solution Driven - Recognize and mitigate potential risk to organization - Must understand title search/commitment content and requirements to clear for closing - Excellent phone, email, face-to-face and remote communication skills with the - Ability to handle heavy call volume effectively - The ability to operate in a strategic and forward-thinking manner - The ability to multitask, focus as required and to be proactive - Ability to thrive in a fast-paced, metrics-driven work environment - Attention to detail and organizational skills, knowledge of general escrow practices, title insurance and regulatory guidelines, and legal documents - Open minded to process changes, continuous system updates and enhancements - Proficient in using various computer programs and ability to navigate educational company provided resources. - Diverse Lender experience required - Effective time management - Resware experience a plus! #LI-Remote Shown below is the lowest to highest base salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the base salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. At Doma, compensation decisions are dependent on the facts and circumstances of each case. This job is also eligible for the following compensation components: Commissions The base salary range for this role is shown below: $53,550—$77,400 USD How we’ll value you and make your life a bit easier: We offer a comprehensive package of benefits to eligible employees (FTE, non-contract): medical/dental/vision insurance, 401(k), generous vacation time, and paid bonding leave. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. We believe the most valuable investment we can make is to build an outstanding team of colleagues and leaders who are passionate about our mission. We currently offer the following benefits to all Full-Time employees: - Work/Life Balance - We encourage taking Paid Time Off (PTO)! - 12 Weeks of Paid Family Bonding Leave (Maternity and Paternity) - Incredible medical, dental, and vision benefits options to allow you to customize to you and your family’s needs that all start in the following month following your first day of employment - Health Savings Account (HSA) - 401K with company match program - Short-Term & Long-Term Disability - Supplemental Life and AD&D Insurance - Critical Illness, Injury and Hospital Insurance  We believe in Equal Opportunity We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Title: Regional Director of Operations Location: Remote Job Description: About Kasa Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. Day in the life of a Kasa Regional Director of Operations We are the leading tech-enabled hotel and apartment-hotel management company. We have built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally-forward experience to guests. We partner with owners of multifamily and hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. The Role We are seeking a strategic, commercially-driven leader to oversee a regional portfolio of hotels, apartment-hotels, and multifamily short-term rental properties. Success in this role requires deep experience in hotel and full-building operations. You will manage a multi-market portfolio, ensuring regional goals both inform and align with Kasa's broader strategies and owner expectations. As Regional Director of Operations, you will operate as the senior business leader for your region, accountable for performance, leadership development, and owner outcomes. You will lead one of Kasa’s defined regions, which will be composed of multiple areas, and each area will include several properties and/or markets. You'll be responsible for leading Area Directors, Area General Managers, General Managers, and their respective teams while ensuring commercial and operational success across a diverse portfolio. You will balance strategic vision, strong operational and financial execution, and a focus on elevating the guest experience at every touchpoint in the guest journey; leading high-performing teams to deliver signature guest experiences, optimize financial outcomes, and strengthen partner relationships. This role requires a leader who can effectively design and leverage the guest experience to drive revenue growth, ask the right questions, make the right operational calls, assess risk, manage escalations with sound judgment, and translate strategy into clear executional priorities. You will play a key role in translating strategies into actionable regional business plans that deliver measurable results. Your ability to bridge hospitality operations with business strategy will be essential to driving sustained profitability, guest experience, and reputation, as well as asset-level value creation. About the Team This role is part of our operations leadership team and reports directly to the Senior Vice President of Operations or his/her designee. You will lead a team of Area Directors, Area General Managers, and General Managers within your region while serving as the central leadership point for a Regional POD, working cross-functionally with Revenue Management, Sales, Marketing, Finance, People, and Guest Experience. You will also partner closely with Real Estate, Launch, Tech & Product, and Hospitality Operations to ensure strategies are effectively translated into property-level execution. Your influence will extend beyond day-to-day operations: shaping how resources are deployed, how performance is optimized, and how strategies are designed to strengthen both business outcomes and partner relationships. You will be accountable for ensuring your region's teams are high-performing, well-coached, and representative of Kasa's values, culture, and brand promise. Location & Travel This is an operationally immersive role, not a typical remote position. You'll spend 60% of your time traveling across markets to lead property teams, engage partners, and drive performance. When home, if you reside in a market where a Kasa property operates, you are expected to maintain a strong and consistent presence through frequent visits to your local property(ies) and regular engagement with onsite teams. If you do not reside in a market in which we operate, you will be based at home but given the scope of this role, visible and connected leadership across regional and onsite teams is essential to success, so travel may exceed 60%. You will need convenient access to a major airport to support the travel requirements of this role. Required Attributes - Experience Management Expert - Demonstrates deep expertise in designing and operationalizing both Guest Experience (GX) and Employee Experience (EX) as interconnected drivers of business performance. Builds systems, standards, and feedback loops that elevate both GX and EX while strengthening team engagement, retention, and service consistency. - Commercially Savvy Operator – Balances day-to-day operational excellence with strategic financial management. Uses data-driven insights to continuously improve the guest experience, drive profitability, manage risk, and identify growth opportunities at both the property and regional levels. - Strategic Connector – Ensures alignment between regional operations, property partner priorities, strategic alliances, and company-wide objectives. Serves as a bridge between executive leadership and on-the-ground teams, translating strategy into action and providing insights that inform business planning and portfolio strategy. - Effective Communicator – Demonstrates strong executive presence and communication skills. Engages credibly with ownership groups, institutional partners, and cross-functional executives through financial storytelling and clear performance narratives. Creates concise written narratives, owner update templates, and escalation briefs; coaches teams on owner-facing comms. - People & Talent Leader – Holds a high bar for talent and acts decisively on hiring, coaching, performance management, and succession planning. Creates an environment of accountability, empowerment, and professional growth. - Operational Excellence Driver – Establishes frameworks for consistency, efficiency, and quality across all markets. Continuously refines standards and processes to achieve top-tier guest experiences and operational reliability using Lean Six Sigma methodologies (or similar). - Financial Steward – Owns financial performance and accountability across the region. Guides teams to proactively manage revenue, control costs, and make trade-offs that deliver sustainable profit and partner value. - Transformation Driver & Problem Solver – Leads through ambiguity and transition, ensuring teams stay focused on results amid evolving priorities. Proactively identifies systemic issues and executes solutions with speed and clarity. - Partner & Relationship Builder – Fosters trust-based relationships with ownership teams, key partners, and strategic alliances in the markets we operate in. Communicates proactively, manages expectations effectively, and ensures outcomes align with partner goals and brand standards. - Growth Catalyst – Uses portfolio analysis and market insight to identify and execute opportunities for expansion, improvement, and innovation across the region. Expected Results - Objective #1: Drive financial, operational, quality, and guest-experience performance across your region. - Meet or exceed the Operating Profit per Unit goals set forth for your assigned properties and region. - Embed Kasa's Hall of Fame Host values into daily operations, ensuring teams deliver exceptional guest experiences that translate into higher review scores, stronger property reputation, and long-term quality and other experience metrics gains. - Develop and implement scalable financial processes that enable P&L owners to proactively manage revenue, expense, and profit goals. - Partner with Revenue Management, Finance, and Operations to identify root causes of underperformance and implement targeted improvement plans. - Establish frameworks for cost control and margin expansion that align with owner and partner expectations. - Standardize regional KPIs and quality metrics to ensure balanced performance across guest satisfaction, profitability, and partner retention. - Define and prioritize property CapEx and activation initiatives that place quality at the forefront, enhancing property performance, guest experience, and alignment with brand standards. - Objective #2: Strengthen leadership and accountability across the region. - Proactively identify risks, performance gaps, or emerging issues before escalation, setting the standard for what "good" looks like" across teams. Maintain an operating cadence that surfaces insights early and drives timely, data-informed action. - Build and develop a bench of high-performing leaders, ensuring all leaders on your team have clear ownership of outcomes. - Implement structured training, coaching and development programs to elevate commercial and operational acumen across teams. - Coach leaders to confidently prepare and present budgets and performance narratives to ownership, ensuring clear alignment with owner expectations, market context, and the financial story. - Enforce clear accountability mechanisms, ensuring every leader "knows their numbers" and manages to measurable business results. - Reinforce a culture of performance, Fearless Feedback, and continuous improvement through consistent communication and structured review cadences. - Objective #3: Elevate regional business planning and commercial alignment. - Work with Real Estate / Growth teams to ensure that performance expectations included in underwriting are vetted and achievable. - Develop and drive comprehensive regional business plans that connect operational execution with key commercial strategies - including Revenue Management, Sales, and Marketing - to achieve portfolio and partner objectives. - Translate Kasa's strategic priorities into actionable, data-informed initiatives that improve revenue quality, profitability, and partner value creation. - Ensure P&L leaders understand and activate the commercial levers available to them, fostering collaboration between Operations and commercial functions to maximize portfolio performance. - Strengthen alignment with ownership and investment partners by clearly articulating strategic goals, progress, and financial outcomes, reinforcing Kasa's position as a trusted and proactive operator. - Objective #4: Future-proof operational systems for scalability. - Implement decision-making frameworks that enable faster execution and clarity of ownership. - Create scalable processes that adapt to new property types and asset complexities (hotel, multi-family, apart-hotel). - Live our value of Fearless Feedback: Champion continuous improvement through creating feedback loops and post-mortems to refine playbooks, staffing models, and service standards. - Partner with the executive team to inform long-term regional growth and headcount planning based on portfolio performance and complexity. Experience - 12+ years of experience in progressively senior leadership roles within hotel and resort operations, hotel asset management, or multi-site service industries, with a proven ability to translate commercial strategy into operational execution. Previous General Manager experience in a full-service or select-service hotel environment with direct P&L responsibility is required, demonstrating firsthand understanding of property-level operations, team leadership, and P&L accountability. - Demonstrated experience operating within established brand standards, quality assurance audits, or franchise compliance frameworks. - Hands-on leadership experience across Rooms Division functions, including Front Office and Housekeeping operations, with demonstrated success improving experience scores and labor efficiency. - Working fluency in hotel revenue management concepts including ADR, RevPAR, NRevPAR, occupancy mix, channel strategy, and demand forecasting. - Experience partnering with engineering or facilities teams on PM programs, CAPEX prioritization, and life-cycle asset planning. - Proven ability to manage multi-market P&Ls and lead geographically distributed teams of both salaried and hourly staff. - Demonstrated success in balancing guest experience and operational excellence with financial performance and commercial partnership management. - Strong background in people leadership: decisive in hiring, developing, and exiting talent as needed to maintain a high-performing culture. - Experience managing owner or institutional partner relationships, with a track record of effective communication and performance reporting. - Adept at financial storytelling, data-driven decision-making, and executive-level communication. - Deep operational acumen, combined with the ability to think strategically and act as a business partner to cross-functional and ownership stakeholders. - Comfortable navigating fast-paced, complex environments where innovation, problem-solving, and adaptability are critical. Plus if... - MBA or equivalent degree preferred. - Held multidisciplinary leadership roles in integrated hotels or resorts (hotel, F&B, entertainment, sales, etc.). - Experience in a technology-enabled hospitality or real estate environment. - Exposure to institutional partnerships or portfolio-level commercial management. - Natural executive presence and polish; able to represent Kasa effectively with internal and external stakeholders. In one year, you will succeed at Kasa by: - Achieving excellence across guest experience, financial performance, partner satisfaction, and team engagement, with your portfolio consistently meeting or exceeding budgeted goals. - Building a high-performing regional team that raises the bar for operational and commercial execution. - Strengthening Kasa's reputation as a preferred operator and strategic partner known for driving value creation, revenue growth, and bottom-line performance across your region. - Establishing scalable operational systems that can support 10x future portfolio growth. - Being recognized as a trusted advisor and strategic leader across Kasa's executive and functional teams. Curious about the Kasa experience? Save 15% when you book on kasa.com Benefits - Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees can work from anywhere, including our Kasa’s across the country! - Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family. - The Pay: The starting base pay range for this role is between $143,000 and $180,000 and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits. - Generous Stock Option Plan: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the value growth that our collective hard work creates. - Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it’s not disruptive to their work. - 401(k) Plan: As you invest in yourself and your future, Kasa invests in you too. - Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most. - Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, cell-phone reimbursement, home office stipend, and more! Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need. Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here. Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team. A Note on Recruiting & Job Scams The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.

Role Description Wakam est à la recherche d’un(e) alternant pour rejoindre notre Office Partenariats et Operations en septembre 2026. Vous serez responsable du suivi opérationnel de certains partenariats. À ce titre, vous aurez en charge : - La collecte, la fiabilisation et l’analyse des indicateurs opérationnels envoyés périodiquement par les partenaires de Wakam - Le contrôle de la qualité de gestion et du respect des engagements contractuels par les partenaires et les gestionnaires - L’identification d’éventuels dysfonctionnements devant donner lieu à des actions correctives et le suivi des plans de remédiation correspondants - La mise en place de reportings et de supports de discussion dédiés à l’animation des comités de pilotage avec les partenaires et les gestionnaires Par ailleurs, vous contribuerez à certains projets de transformation transverses : - La création de tableaux de bord digitaux en lien avec l’équipe IT, pour permettre la visualisation d’indicateurs opérationnels et la remontée d’alertes automatisées - La formalisation et l’amélioration du process de suivi de nos programmes (rationalisation du nombre de gestionnaires, rédactions de procédures, création de nouveaux contrôles, mise en place de RACI) Qualifications - Etudiant en Master, issu(e) d'une Ecole Supérieure de Commerce ou Université, avec une spécialité en management / gestion, finance ou assurance - Dispose d’un vrai sens du détail et démontre d’excellentes capacités d’analyse - Est force de proposition et n’hésite pas à suggérer des pistes d’amélioration et des solutions ingénieuses - Aime travailler en équipe dans un environnement dynamique - Démontre d’excellentes capacités de communication, à l’oral comme à l’écrit - Parle anglais couramment - Energie positive, réactivité, adaptation et esprit d'équipe Benefits - True remote work flexibility with our Wakam From Anywhere (WFA) program - Flat hierarchical system promoting direct impact and autonomy - Monthly Free.day: dedicated time for personal growth and skills development - Lunch voucher with Swile card - A meaningful company: we became a Mission-driven company in March 2021 - Work alongside passionate experts who will share their knowledge and help you develop and grow in your career