Sparrow Early Learning

• Motivate and inspire a growing team to achieve our mission of creating community, delivering high hospitality and creating a sense of belonging for our community members • Drive strategy and implement programs to achieve budgeted financial and operational goals (occupancy, sales targets, NOI achievement), high community member satisfaction and retention and strong employee engagement • Embrace collaborative approach and establish strong cross-functional partnerships to ensure alignment and strong support for onsite teams (Sales, Marketing, L&E, Asset Management, People Operations, Accounting, Development, Construction) • Clearly define success for team including goals, expectations and KPIs • Embrace a culture that strives to be the most sales savvy operator in the Active Adult space • Lead a performance oriented team that focuses on disciplined execution • Ensure consistent processes and standard operating procedures are in place including ongoing initiatives for improvement with an eye towards scalability • Foster strong engagement through encouragement, supportiveness, and ongoing professional development • Hire, develop and retain top talent maintaining a constant focus on succession plans to ensure we are continually developing future leaders • Demonstrate an entrepreneurial spirit - always imagining what's possible and challenging the organization to be a market leader including continually evolving programs and processes • Proactively anticipate and resolve potential risks and roadblocks to achieving company strategies • Seek to understand and resolve root cause of issues • Represent Company to stakeholders including equity partners in a manner that instills confidence and trust • Regularly visit each community to maintain a strong connection to the teams and pulse on the market

• Lead the marketing, leasing and sales strategies for two communities to achieve occupancy and revenue goals by providing a high-quality prospect experience including qualifying and nurturing leads, impactful tours and thoughtful follow up • Manage sales pipelines and lead nurturing for two communities, prioritizing efforts based on leasing velocity, traffic trends, and occupancy goals • Collaborate with the Regional Sales Manager and Community Managers to align weekly leasing strategies • Execute and tailor outreach marketing events to generate new leads and drive traffic to each community • Qualify prospects and conduct tours by establishing strong relationships to deeply understand their expectations and needs • Maintain a strong understanding of local comps and Sparrow’s unique differentiators/value proposition • Utilize CRM software to document and respond all leads in a timely manner including personalized and timely follow-up to nurture relationship and increase prospect interest • Ensure the community meets the Company’s standards for show quality by daily inspecting and communicating to the community’s maintenance team members • Provide hospitable and high-quality service to ensure a memorable experience for all • Achieve high community member satisfaction and retention by providing exemplary service and executing of our Lifestyle & Engagement program centered around the following pillars (Strengthen your Body, Sharpen your Mind, Share your Gifts) including sales event set up, tear down and encouraging participation by prospects, community members and ambassadors