Role Description Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned. Responds to telephone inquiries, requests and problems from merchants. Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals. Communicates applicable policies, procedures and practices to merchants. Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits. Qualifications - High school diploma or equivalent - Typically one to two years of customer service experience Requirements - Thorough knowledge of products, services, problem resolution practices and procedures, applicable regulations, systems and procedures - Effective telephone, interpersonal and verbal communication skills - Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls - Ability to identify and resolve/escalate complex problems - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications - Proven commitment to high quality customer service - Effective time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service - Elavon experience HIGHLY PREFERRED Benefits - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Role Description Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned. - Responds to telephone inquiries, requests and problems from merchants. - Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals. - Communicates applicable policies, procedures and practices to merchants. - Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits. Qualifications - High school diploma or equivalent - Typically one to two years of customer service experience Requirements - Thorough knowledge of products, services, problem resolution practices and procedures, applicable regulations, systems and procedures - Effective telephone, interpersonal and verbal communication skills - Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls - Ability to identify and resolve/escalate complex problems - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications - Proven commitment to high quality customer service - Effective time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service - Elavon experience HIGHLY PREFERRED Benefits - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

• Support one study in the cardiovascular/electrophysiology medical device space • Work with site personnel and investigators • Mitigate risks and identify issues at sites • Implement effective solutions promptly • Communicate with study teams and sites

Role Description We are seeking a detail-oriented and analytical Research Finance Coordinator to join our oncology research team. In this role, you will play a critical part in supporting the financial operations of our clinical research program by managing clinical trial budgets, sponsor invoicing, payment reconciliation, and financial reporting. Your work will help ensure the successful execution of research studies that advance cancer treatment and improve patient outcomes. Position Summary The Research Finance Coordinator supports the financial management of clinical research activities within a community oncology clinic. This position oversees the post-award administration of clinical trial budgets, sponsor invoicing, and payment reconciliation to ensure compliance with institutional policies, sponsor agreements, and regulatory requirements. The coordinator works closely with clinical research staff, investigators, sponsors, and the billing department to ensure accurate financial tracking, timely invoicing, and sustainable research operations. Key Performance Areas - KPA 1 – Clinical Trial Financial Management - Set up and maintain budgets in the Clinical Trial Management System (CTMS) and ensure alignment with contract terms and payment schedules. - Review and track patient visit activity, study milestones, and billable events within the CTMS for accurate invoicing. - Reconcile clinical trial revenue and expenses to ensure appropriate allocation and accurate reporting. - Support the negotiation and review of clinical trial budgets to ensure fair market value and adequate cost recovery. - KPA 2 – Invoicing and Accounts Receivable - Generate and submit sponsor invoices in accordance with executed clinical trial agreements and payment terms. - Track sponsor payments and ensure timely receipt of funds; follow up on outstanding invoices. - Maintain detailed financial documentation to support all billing and payment activities. - Collaborate with the finance team to post payments, resolve discrepancies, and perform month-end reconciliation. - KPA 3 – Financial Reporting and Compliance - Prepare monthly or quarterly financial reports for clinical research leadership. - Ensure all trial-related financial activities comply with applicable regulations (FDA, OHRP, ICH-GCP) and institutional policies. - Support internal and external audits by maintaining complete and accurate financial records. - KPA 4 – Collaboration and Communication - Work closely with clinical research leadership and clinical research coordinators to ensure financial accuracy and compliance. - Serve as the liaison between sponsors, contract research organizations (CROs), and the clinical research finance department. - Provide guidance to research staff on CTMS data entry related to billing, milestone tracking, and financial reconciliation. - Participate in process improvement initiatives to streamline clinical research financial workflows. Qualifications - Bachelor’s degree in Accounting, Finance, Business Administration, Health Administration, or a related field (required). - Equivalent work experience in clinical research finance may be considered in lieu of degree. - 2–5 years of experience in clinical research finance. - Experience with Clinical Trial Management Systems (e.g., Clinical Conductor, OnCore, RealTime CTMS, or similar). - Prior experience in sponsor invoicing, accounts receivable, and post-award grant or contract management. Benefits - Enjoy a 30 hours/week schedule (no evenings, weekends or major holidays) giving you more time for what matters most! - We offer a generous salary along with a comprehensive PTO package, 6 paid holidays, and 2 "Floater" holidays to enjoy. - A benefits package to ensure you and your loved ones are covered. - We support your personal and professional growth with tuition reimbursement programs. - Secure your future with our 401K matching contributions. - We care about your overall well-being, offering resources through AON's WellBeing program to promote a healthy work-life balance. Travel - 0-25%