Title: Contact Center Recruiter Location: Phoenix, San Antonio United States Job Description: Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Contact Center Recruiter (Intermediate Level), you will play a critical part in sourcing, attracting, and hiring top talent in a fast‑paced, high‑volume, class-based hiring environment. You will bring a proven track record of success in high‑volume recruiting, with preferred experience in the insurance industry. This role goes beyond transactional recruiting-you will apply a consultative mindset, leverage a strong understanding of local labor market trends, and use data‑driven insights to inform and influence hiring strategies in partnership with business leaders. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Phoenix, AZ. Relocation assistance is not available for this position. What you'll do: - Strategic Sourcing & Full-Cycle Class-Based Recruitment: Execute full-cycle recruitment for a high volume of insurance/claims-related positions, utilizing innovative sourcing strategies to build diverse and robust talent pipelines. - Market Intelligence & Consultation: Conduct thorough local market analysis, staying abreast of industry trends, compensation benchmarks, and competitor activities within the insurance sector. Proactively consult with hiring managers and stakeholders to provide data-driven insights that shape recruitment strategies and optimize hiring outcomes. - Relationship Management: Cultivate and maintain strong, collaborative relationships with candidates, hiring managers, and other internal and external stakeholders through exceptional communication and engagement. - Adaptability & Problem-Solving: Demonstrate a high degree of adaptability, strategic thinking, and problem-solving skills to navigate complex hiring challenges and evolving business needs. - Process Optimization: Continuously assess and refine recruitment processes to enhance efficiency, candidate experience, and overall effectiveness in a high-volume setting. - Project Management & Cross-Functional Collaboration: Ideally, leverage project management principles to manage multiple requisitions and hiring initiatives simultaneously. Collaborate effectively with cross-functional teams to ensure alignment on hiring objectives and strategies. What you have: - Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. - 2 years of progressive work experience in staffing, general human resources, and/or account relationship management, to include knowledge of applicable employment laws. - Knowledge of state and federal laws regarding employment and hiring practices. - Knowledge of effective screening and interviewing techniques. - Developing knowledge and use of Microsoft Office products and other software to support sourcing tools and techniques. What sets you apart: - Proven experience in high-volume recruiting environments filling class sizes of 16 or more. - Demonstrated experience recruiting for claims roles. - A track record of conducting market analysis and leveraging insights to inform recruitment strategies. - Exceptional relationship-building skills with candidates, hiring managers, and stakeholders. - Strategic, adaptable problem-solver with experience navigating changing priorities. - Demonstrated ability to adapt to changing circumstances and effectively manage unexpected challenges. - Exposure to project management principles and cross-functional hiring initiatives. - Excellent communication, negotiation, and interpersonal skills. - US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $63,590.00 - $121,530.00. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Title: Authorization Support Representative III Location: United States Job Description: Important things YOU should know: - Schedule: Monday – Friday - 8:00am -5:00pm CST - Holiday/weekend coverage required on a rotational basis - Fully Remote Role - Familiarity with SQL is preferred What will YOU be doing for us? Responsible for complex, non-routine administrative functions within the Authorizations Department. This position does not conduct any clinical reviews or initial clinical screenings. What is in it for YOU? - Career growth in an inclusive culture - Paid training - Health benefits - 401 (k) What will YOU be working on? - Ability to perform all Authorization Support Representative duties - Attend meetings with internal and external customers as subject matter experts - Respond to complex, escalated questions from internal and external customers in a thorough and timely manner utilizing communication that is easily understood by others. - Review monthly and quarterly reports for accuracy as assigned - Enter new authorization schedules, guidelines and denial reasons into company systems to ensure successful implementation of new clients. - Monitor quality of outreaches by ASR’s - Monitor inventory management - Utilize resources available to assess issues (set up, system, etc.) follow through to resolution and root cause analysis. - Assist/lead training of new processes and new team members - Assist in delegation of daily market assignments due to volume fluctuation as needed - Additional Responsibilities: - Identify trends related to provider submissions of dental services and refer on to internal resources for appropriate research and follow through to resolution. - Coordinate/participate in testing for new processes and system upgrades - Act as liaison for department during implementation of new clients by attending cross functional meetings, understanding deliverables for department, communicating appropriately to team members, and ensuring completion of deliverables timely and accurately. What qualifications do YOU need to have to be a GOOD candidate? - Required Level of Education, Licenses, and/or Certificates - High school diploma or equivalent - Required Level of Experience - Minimum of one year Authorizations Support Representative or equivalent work experience - Required Knowledge, Skills, and Abilities - Proficient in all Authorization Support Representative duties - Knowledge of dental procedures, terminology and codes - Excellent organizational skills to ensure required deadlines are met. - Excellent problem solving skills to allow for the correct diagnosis of a problem along with potential solutions for resolution. - Proficient computer skills What qualifications do YOU need to have to be a GREAT candidate? - Preferred Level of Experience - Understanding of the authorization process, supervisory experience - Preferred Knowledge, Skills, and Abilities - Excellent verbal and written skills - Proficient Knowledge of Enterprise system The salary range and midpoint is listed below for your reference. Please keep in mind that your education and experience along with your knowledge, skills and abilities are taken into consideration when determining placement within the range. Compensation Range: $20.65 - $30.98 / $ 42,955 - $64,432 Compensation Midpoint: $25.81 / $53,694 About Us SKYGEN is the trusted partner for specialty benefits payers and government agencies responsible for the delivery and administration of dental and vision benefits. Through cutting-edge technology and service solutions, SKYGEN empowers clients to become the most efficient, effective healthcare organizations in the country. Job Info - Job Identification3277 - Job CategoryClerical - Job ScheduleFull time - Locations United States(Remote) - Pay Range$20.65 - $30.98

• Resolver dudas y consultas de los clientes que tengan el servicio de Internet claro a través de llamadas (NO VENTAS).

• Contact insurance companies to obtain correct eligibility information and perform benefit investigations • Conduct copay assistance and check prior authorization and/or appeal status • Directly contact patients and/or providers to evaluate eligibility for assistance programs • Perform outbound calls to obtain appropriate information and document accurately • Responsible for answering in-bound calls and assisting customers with pharmacy related services • Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service • Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs • Report ADE’s according to program policy and guidelines • Adhere to all HIPAA guidelines