• Resolver dudas y consultas de los clientes que tengan el servicio de Internet claro a través de llamadas (NO VENTAS).

• Contact insurance companies to obtain correct eligibility information and perform benefit investigations • Conduct copay assistance and check prior authorization and/or appeal status • Directly contact patients and/or providers to evaluate eligibility for assistance programs • Perform outbound calls to obtain appropriate information and document accurately • Responsible for answering in-bound calls and assisting customers with pharmacy related services • Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service • Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs • Report ADE’s according to program policy and guidelines • Adhere to all HIPAA guidelines

• Answers incoming telephone calls, schedules appointments and directs incoming call questions appropriately through a warm transfer or EPIC electronic medical record (EMR) messaging functionality to the appropriate staff. Performs phone system/answering service functions. Responds to patient, prospective patient, legal guardian and POA in a courteous, friendly manner. • Manages daily patient and physician scheduling. Schedules for all patient visits to optimize patient satisfaction, provider template utilization and treatment room utilization. Obtains, records, and updates personal and financial patient information per Medicare, State and Federal guidelines. Must stay abreast of current insurance rules and policies. • Manages various work queues in EPIC EMR as needed. Verifies referrals and performs pre-certifications as appropriate. Types, mails and faxes correspondence as needed, including patient letters, new patient paperwork, etc. • Prepares patient material/handouts as needed. Order office supplies and maintains a clean area. • All other duties as assigned.

Role Description The Senior Inside Sales Representative, Service is accountable for delivering annual service contract orders, revenue, and renewal targets within an assigned territory (geography and/or product line). This role drives growth by retaining existing contracts, converting time-and-material customers, and capturing demand as instruments transition out of warranty for Leica Biosystems customers. This position reports to the Director, Service Business Operations and operates within the North America Service & Support organization, supporting a defined U.S. and/or Canada territory. In this role, you will have the opportunity to: - Deliver revenue and growth targets by managing a pipeline of renewal, conversion, and new service contract opportunities across all stages of the sales cycle. - Drive contract renewal and penetration by proactively engaging customers ahead of warranty expiration and converting time-and-material accounts to contract coverage. - Translate customer needs into value-based solutions by positioning service offerings in terms of uptime, risk mitigation, and total cost of ownership. - Own territory execution and forecasting using CRM and quoting tools to manage pipeline, track performance, and deliver accurate forecasts. - Partner cross-functionally with Field Service Engineers and Service Coordination to ensure consistent delivery and a seamless customer experience. Qualifications - Bachelor’s or Master’s degree preferred with 3–5+ years of relevant experience. - Demonstrated ability to manage a pipeline and consistently deliver against revenue targets. - Strong negotiation skills, including pricing, service scope, and risk trade-offs. - Experience using CRM tools (e.g., Salesforce) and ERP systems (e.g., SAP, Oracle), with proficiency in Microsoft Office. Requirements - Ability to travel 10% - 15%, overnight, within territory or locations and/or for company meetings. - Must have a valid driver’s license with an acceptable driving record. Benefits - Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees. - Flexible, remote working arrangements for eligible roles. - Sales Incentive Compensation (SIP) eligibility. - Annualized salary range of $85,280 - $104,000. - Total target compensation at plan (base + SIP) of $109,280 - $128,000 annually.