• Lead strategy and execution behind AuthAI’s clinical delivery model • Help scale an innovative solution transforming utilization management • Oversee pre-sales scoping, timelines, and clinical resource planning • Ensure scalable, efficient, and compliant delivery commitments • Create strong clinical oversight models and clinical tooling • Lead policy mapping and ensure operational readiness for clinical content execution • Own DAG creation and ongoing policy updates with disciplined change control • Establish and run SLA auditing and review findings • Lead clinical audits and support coordinated improvement efforts across teams • Manage and resolve client escalations for clinical issues • Drive operational rigor across clinical QA and delivery processes • Provide sales support and deliver client education on AI and product process

Role Description We’re looking for a Patient Experience Associate to be on the front lines of the Conduit experience — helping patients, caregivers, and providers navigate what can often be a frustrating healthcare process. This is more than a traditional support role. We want people who are curious, proactive, and eager to solve problems end-to-end. The right person won’t just answer questions — they’ll spot broken processes, flag recurring issues, and help us continuously improve how we operate. Because we’re still early, things move fast. Priorities shift, workflows evolve, and everyone pitches in where needed. We’re looking for people who are energized by that environment, willing to roll up their sleeves, and excited to grow with the company. What You’ll Do - Own your queue: Respond to patient, caregiver, and provider inquiries across phone, SMS, email, and chat — managing your queue with accuracy and care. - Help patients navigate the process: Explain order status, insurance requirements, documentation needs, and next steps in clear, simple terms. - Resolve issues end-to-end: Take ownership of patient issues and follow through until resolution, coordinating across internal teams as needed. - Handle inbound and outbound calls: Support patients and caregivers through stressful or time-sensitive situations with professionalism and compassion. - Identify operational gaps: Flag recurring patient questions and workflow gaps to help the team improve processes over time. - Keep documentation accurate: Maintain clear and organized documentation so information is easy to track and nothing falls through the cracks. - Escalate thoughtfully: Recognize when issues need additional support and ensure handoffs are clear and seamless. - Work within AI-powered tools: Use AI-assisted support workflows, smart response suggestions, and automation to move faster and more consistently - and flag feedback. - Adapt as we scale: Learn new workflows, tools, and processes quickly as the business evolves. Who You Are - Patient-Centered: You genuinely care about helping people and bring empathy to every interaction. - Eager to learn: You pick up new systems, workflows, and healthcare concepts quickly. - Clear communicator: You explain things simply and calmly, especially to patients who may be overwhelmed or frustrated. - Organized and accountable: You stay on top of follow-ups, documentation, and details in a fast-moving environment. - Bias toward action: You’re resourceful, proactive, and willing to figure things out. - Comfortable with change: You adapt quickly as priorities, tools, and workflows evolve. - Team-oriented: You communicate openly, support teammates, and contribute positively to team culture. - Tech-curious and comfortable: You’re not intimidated by new tools or AI-assisted workflows - you pick them up quickly and think about how technology can help you do your job better. - Mission-aligned: You want your work to have a real impact on patients and families. What You’ll Bring - 1+ years of experience in customer support, patient services, healthcare operations, or another client-facing role. - Comfort managing high-volume support interactions across multiple channels simultaneously. - Strong written and verbal communication skills. - Ability to multitask across systems while maintaining accuracy and attention to detail. - Comfort navigating multiple platforms simultaneously; experience with support tools like Intercom, Zendesk, Aircall, or AI-assisted ticketing systems is a plus. - Healthcare, DME, insurance, or Medicaid/Medicare familiarity is helpful but not required — we’ll teach you what you need to know. - Availability to work scheduled shifts aligned with Eastern Time business hours, with occasional flexibility for coverage as the team scales. Compensation & Benefits - Competitive salary with equity options. - Flexible working environment (ability to come to NYC office). - Unlimited PTO + 9 company holidays. - Direct mentorship and growth opportunities with senior leadership. Equal Opportunity Conduit Health is an equal-opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.

Role Description Are you looking for a patient-focused, innovation-driven company to inspire you and empower you to shine? Join us as an Associate Director, Clinical Operations Program Lead, Oncology based remotely reporting to the Executive Director, Clinical Operations, Oncology. At Takeda, we are transforming the pharmaceutical industry through our R&D-driven market leadership and being a values-led company. To do this, we empower our people to work towards their potential through life-changing work. Certified as a Global Top Employer, we offer stimulating careers, and work toward excellence in everything we do. We foster an inclusive, collaborative workplace, in which our global teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. Here, you will be a necessary contributor to our inspiring, bold mission. Goals: - Develop and lead the program-level operational strategy and planning on assigned programs in close collaboration with our strategic partners and other vendors. - Represent Clinical Operations at the Global Program Team (GPT) and partner with Global Clinical Lead to lead the Clinical Sub Team (CST) accountable for the development and execution of the CDP. - Provide program-level sponsor’s operational oversight of our strategic partners and other vendors to ensure the effective execution of the clinical studies on time, with high quality and within agreed budget. Accountabilities: - Accountable to the GPT for the translation of the CDP into an optimal operational strategy and plan. - Ensures assessment of various scenarios operational for optimal execution of the CDP. - Maintain close communication with the Global Program Leader and Global Clinical Lead to ensure expectations and activities are aligned. - On assigned clinical programs, develop and lead the clinical program operational strategy in close collaboration with the Clinical Operations Managers (COMs), strategic partners, CROs, and other vendors. - Serve as the point of escalation for the COMs for issues that can’t be resolved at the study level. - Collaborate with COMs and cross-functional counterparts to oversee the performance of activities assigned to our strategic partners, CROs, and other vendors. - Responsible for budget planning and accountable for external spend related to clinical program execution. - Works closely with COMs, Global Program Manager (GPM), and Finance to ensure on a regular basis that budgets, enrolment, and gaiting are accurate. - Responsible for participating in strategic cross-functional initiatives for process and/or business improvements. - Communicates program status and issues to ensure timely decision-making by senior management. - May participate in Business Development/in-licensing/alliances evaluations by providing operational due diligence. - Review and provide expert clinical operations input into clinical documents related to the drug development process and into preparation for key regulatory meetings as appropriate. - Leads Clinical Operations aspects of inspection readiness activities and acts as subject matter expert during regulatory inspections. - Lead or participate in cross-functional strategic initiatives and process improvement. - Actively seek new ways of working more efficiently to meet the needs of clinical development. - Demonstrate advanced Takeda Leadership Behaviors and act as a role model for Takeda´s values. Qualifications - Bachelor’s Degree or international equivalent required, Life Sciences preferred. Advanced degree is highly desirable. - 10 or more years’ experience in pharmaceutical industry and/or clinical research organization, including 7 or more years clinical study/project management. - Experience must include early phase clinical studies/Phase 2 studies or later phase global programs. - Experience in more than one therapeutic area is highly desired. - Expertise in global regulatory and compliance requirements for clinical research, including but not limited to US CFR, EU CTD, and ICH GCP. - Awareness of local country requirements is also required. - Demonstrated excellence in program management, including scenario assessment, risk assessment and contingency planning. - Demonstrated excellent matrix leadership and communication skills. - Able to influence without authority. - Excellent teamwork, communication, organizational, interpersonal, conflict resolution and problem-solving skills. - Entrepreneurial and innovative; takes measured risks; thinks outside the box; challenges the status quo. - Pragmatic and willing to drive and support change. - Is comfortable with ambiguity. - Embody a culture of continual improvement and innovation; promote knowledge sharing. - Fluent business English (oral and written). Benefits - U.S. Base Salary Range: $154,400.00 - $242,550.00. - U.S. based employees may be eligible for short-term and/or long-term incentives. - U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. - U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations - Massachusetts - Virtual Worker Type - Employee - Regular Worker Sub-Type - Job Exempt

Role Description Provide operational support and coordination for global clinical trials, ensuring efficient trial execution from planning through close-out. Responsible for managing trial-related documentation, systems, communication, and logistics in compliance with SOPs, ICH-GCP, and regulatory requirements, while meeting quality and timeline objectives. - Plan, coordinate, and execute clinical trial activities across regions in compliance with ICH-GCP, ensuring timely and high-quality delivery. - Maintain and oversee trial documentation (e.g., ISF, TMF, submissions), ensuring completeness, accuracy, timeliness and audit readiness. - Collaborate with global and regional stakeholders, vendors, and trial teams to ensure seamless trial conduct and communication. - Manage and maintain clinical trial systems, databases, and tracking tools ensuring data accuracy. - Prepare and distribute project plans, status updates, reports, and presentation materials. - Monitor trial progress, budgets, and system data, identifying risks and implementing corrective actions as needed. - Coordinate documentation workflows, regulatory submissions, and communication with authorities and regional teams. - Support reporting, trial close-out activities, and preparation of key deliverables (e.g., CTR appendices). - Coordinate logistics for trial meetings, materials, and supplies. - Contribute to quality oversight, inspection readiness, and best practices in clinical trial conduct. - Act as a key point of contact for trial-related systems, documentation, and operational queries. Qualifications - University degree qualified and/or comparable professional education with at least 5 years’ experience in clinical trial operations or project coordination. - Exceptional communication and stakeholder management skills. - Strong knowledge of applicable clinical research regulatory requirements, i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines. - Excellent organizational and problem-solving skills with ability to work independently, prioritize tasks, and manage projects in a complex international environment. - Detail-oriented with strong commitment to quality and compliance. - Proficiency in MS Office and clinical trial systems/tools. - Fluent in written and spoken English. Benefits - The potential base pay range for this role, when annualized, is $68,400.00 - $171,000.00. - The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). - Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.