Role Description We're building the world's first AI-powered management consulting firm for small businesses — and we need operators, not advisors, to run it. Trainual helps 7,600+ growing companies document how they run. We've built the playbook software. Now we're building the program that sits on top of it — the Operational Excellence Program (OEP). As an OEP Consultant, you'll carry a book of ~20 businesses. You'll know them. You'll be embedded in their operations, understand their people, challenges, and help them figure out how to actually run better — not just how to use software better. This isn't a support role. It's not a training role. It's a consulting role, powered by AI, at a company with the tools and customer base already in place to make it work. You'll carry ~20 client accounts with: - Roughly 10-20 calls per week. - Constant async touchpoints via email, Slack, or Teams. - Using Trainual's AI insights to spot problems before your clients do. - Auditing their operations against best practices. - Coming to every conversation knowing their business as well as they do. Qualifications - You've been the operator, not the strategist. - Experience as a Director of Operations, a #2 at a small company, a Chief of Staff, or head of Continuous Improvement. - Possibly run your own small consulting practice or been part of an accelerator program like EO Accelerator. - Experience with small to mid-size businesses (25–250 employees). - Business generalist capable of discussing hiring decisions, process design, org structure, program development, and AI tools. - Background in CX or implementation but looking to go deeper with fewer clients. - Energized by being embedded in a business. - Excited about helping build something from the ground up. Requirements - Comfortable moving from process documentation to org planning to AI adoption in a single call. - Experience primarily in smaller, messier environments rather than large enterprises. - Individual contributor role; not focused on managing a team. - Ability to adapt and use judgment rather than relying on a clear script. - Willingness to travel regularly for onsite client meetings. Benefits - Base salary: $125,000 - $175,000/year depending on experience. - Variable component tied to book of business size and renewal rate. - Full benefits, remote-first. - Influence over how the program develops as part of the founding cohort. Success Metrics - At 90 days: Know your clients, audit every account, and run your first set of strategy sessions. - At 6 months: Clients are growing and renewing; you've built a rhythm to manage 20 accounts effectively. - At 12 months: Contributing to scaling the program; understanding what works and what doesn't.

• Serve as the bridge between internal operations and partners, resolving operational, systemic, or process issues efficiently and promptly; • Support the onboarding and training of new partners, ensuring they are properly integrated and aligned with the client’s standards and practices; • Identify and implement opportunities to optimize processes, reduce costs, and mitigate risks within partnerships, driving continuous operational improvement; • Manage financial disbursements, billing, and operations within portals or integrated systems, ensuring compliance across all activities; • Work with data received from partners, cross-reference it with internal databases, assess potential, and support the development of Business Plans for each partner.

Role Description The Delivery Operations Analyst is an operational specialist role responsible for supporting effective delivery workforce coordination, contractor lifecycle management, resource planning support, and operational reporting across the Americas region. Working US timezone hours from the Philippines, this role acts as a key operational point of continuity for AMER Delivery Operations, ensuring resource requests, contractor extensions, reporting activities, and workforce planning signals are processed accurately and proactively in real time. The role supports Delivery Scheduling Leads by coordinating operational processes, maintaining accurate workforce and utilisation data, proactively identifying operational risks, and ensuring delivery operations activities progress within agreed governance frameworks and service levels. At Beyond, we believe in work that leaves a mark. This role is for organised and proactive individuals who thrive in fast-paced operational environments, take ownership for outcomes, and support effective business operations through accuracy, collaboration, and accountability. Here, you will be responsible for supporting operational delivery processes, workforce coordination, contractor management tracking, and reporting activities while making a significant impact by improving operational visibility, reducing delivery risk, and enabling effective workforce planning across the business. Responsibilities - Monitor incoming hiring requisitions during US timezone hours, ensuring AMER resource requests are reviewed and progressed within agreed service levels. - Conduct first-pass bench and resource checks against workforce management systems to identify opportunities to fulfil demand through internal bench capacity or offshore delivery centres before external recruitment is initiated. - Coordinate operational workflow activities for approved hiring requests, ensuring alignment with agreed approval and governance processes. - Maintain accurate operational records, logs, and reporting relating to workforce demand, turnaround times, and delivery operations activity. - Own and maintain a live register of AMER contractor end dates, proactively identifying extension requirements, operational dependencies, and upcoming risks. - Prepare contractor extension documentation and operational tracking activities, coordinating with the People team where required for system administration and compliance activities. - Track FTC-to-FTE conversion activity and proactively follow up on outstanding actions, approvals, or operational dependencies. - Maintain accurate freelancer spend tracking information to support Finance reporting, accrual management, and operational visibility. - Support pipeline-to-resource matching activities by analysing workforce demand signals and available delivery capacity across regions and role types. - Prepare weekly demand-versus-capacity summaries for operational review meetings, highlighting capacity risks, skills gaps, and workforce planning considerations. - Monitor Salesforce opportunity stages and support workforce planning trigger activities aligned to delivery governance processes. - Maintain accurate utilisation and operational workforce data within agreed systems and reporting tools. - Support month-end operational compliance activities, including timesheet tracking and escalation processes. - Produce accurate operational reporting, workforce summaries, and ad hoc data analysis to support Delivery Operations, Finance, and leadership decision-making. - Proactively identify operational risks, process inefficiencies, or blockers and escalate appropriately. - Contribute to continuous improvement initiatives that strengthen operational visibility, reporting accuracy, and workforce planning effectiveness. Expectations - Take ownership of tasks, deadlines, and operational outcomes with a high level of accountability and follow-through. - Maintain professionalism, accuracy, and attention to detail across all operational activities and reporting. - Communicate proactively, respectfully, and clearly across teams, stakeholders, and timezones. - Demonstrate a collaborative “One Team” mindset by supporting cross-functional working across Delivery, Recruitment, Finance, People, and Operations teams. - Escalate risks, blockers, or operational concerns in a timely and solution-focused manner. - Manage sensitive workforce and operational information responsibly and professionally. - Demonstrate adaptability and resilience within a fast-paced and evolving operational environment. - Support operational excellence by identifying opportunities for process improvement, efficiency, and stronger ways of working. - Build positive and professional working relationships across the organisation through collaboration, reliability, and consistency. Qualifications - Experience in resource coordination, workforce planning, recruitment operations, delivery operations, or project support within a professional services or technology environment. - Comfortable working US timezone hours (Eastern or Pacific overlap) from the Philippines on a sustained basis. - Demonstrated ability to manage operational processes independently with limited supervision. - Strong organisational, prioritisation, and follow-through skills within a fast-paced operational environment. - Strong attention to detail, particularly in relation to workforce tracking, contractor management, reporting, and operational data accuracy. - Proficiency with spreadsheets, reporting tools, and operational systems used to manage workforce, utilisation, or delivery data. - Clear and professional written communication skills, with the ability to provide concise operational updates, reporting, and escalation summaries. - Ability to proactively identify operational risks, blockers, or process gaps and escalate appropriately. - Comfortable managing multiple concurrent workstreams across different stakeholders and operational priorities. - High level of accountability, ownership, and operational reliability. Desirable Experience - Familiarity with PSA or resource management platforms such as Kantata, Mavenlink, Qody, or similar tools. - Experience working within a global operations or multi-region delivery environment. - Understanding of contractor lifecycle management, onboarding, extensions, and operational compliance tracking. - Familiarity with Salesforce as a pipeline visibility and operational reporting tool. - Experience producing operational dashboards, reporting packs, or workforce planning summaries. - Exposure to technology consulting, cloud services, managed services, or digital transformation environments.

Strategy and Operations Payer Practice Consultant US Remote Full time Job Description: Impact Advisors, LLC is a nationally recognized healthcare management consulting firm delivering Best in KLAS advisory, implementation, and optimization services. We are driven by a commitment to exceed client expectations and are proud to be a trusted partner to many of the nation's leading healthcare organizations. Our mission to drive patient-centered, value-driven outcomes has earned us prestigious industry accolades. To learn more about us, visit www.impact-advisors.com Work You’ll do: As a Strategy & Operations Consultant, you will forge a career in the healthcare industry in a collaborative, supportive, and inclusive environment. You’ll be a vital member of a team that is passionate about improving healthcare. You’ll have the ability to interact one-on-one with all levels of healthcare and consulting professionals to grow and broaden your perspectives and career. You will be working 100% on client engagements with a focus on the healthcare payer domain, supporting the engagement team in a variety of tasks. This means that you will go through an intense period of learning while supporting our engagements. Our fast-growing team will provide you with endless opportunities to take your career to the next level. Your contributions will be a key part of project deliverables, firm collateral and development of internal methodology. Everyday you’ll be making a positive impact. About Impact Advisors: Impact Advisors is a nationally recognized healthcare consulting firm dedicated to improving healthcare through process improvement and technology. As a trusted healthcare leader, we help clients optimize clinical and operational performance through our Best in KLAS® advisory and implementation services. Our goal is to provide innovative solutions to the industry’s toughest challenges. About You: - Working knowledge of the payer industry with a detailed understanding of multiple business functions and areas within a health plan, including specialization in network, product, operations, and clinical. - Must have an interest and basic understanding of the overall healthcare industry. Ability to speak about healthcare issues and topics with competence and confidence. - Able to create decks for all payer operations and strategy improvements. - Be able to manage competing priorities with a high level of organization and attention to detail. - At least two years of experience in a consulting environment. - Enjoy creative problem-solving in a rapidly changing environment. - Motivated professional with a passion for improving healthcare through data-driven improvement projects - Focused on customer success through developing trusting relationships and always choosing to do the right thing - Collaborative teammate who can identify opportunities for improvement and carve out the path to solutions - Prioritizes personal and professional development and is always ready to stretch their abilities to the next level - Hold a Bachelor’s or Master’s degree - Able to travel 80% of the time - Authorized to work in the US At Impact Advisors, we are committed to transparency and equity in our compensation practices. The compensation for this role includes a salary range of $70,000 to $90,000. For salaried positions, this role may also be eligible for an annual performance bonus. Additional benefits and perks may also be available, depending on the position and employment terms. This range reflects consideration of several factors, including skills, experience, training, certifications, and organizational needs. For salaried positions, this role may also be eligible for an annual performance bonus. Additional benefits and perks may also be available, depending on the position and employment terms. This range reflects consideration of several factors, including skills, experience, training, certifications, and organizational needs. Our People and Culture At Impact Advisors, we cultivate a caring, fun, honest, and autonomous work environment. Our success stems from our associates' dedication and a shared mission to create a “Positive Impact.” We embrace diversity and inclusion, fostering an environment where all employees feel valued and empowered. Join Impact Advisors and make a real difference in healthcare.