Strategy and Operations Payer Practice Consultant US Remote Full time Job Description: Impact Advisors, LLC is a nationally recognized healthcare management consulting firm delivering Best in KLAS advisory, implementation, and optimization services. We are driven by a commitment to exceed client expectations and are proud to be a trusted partner to many of the nation's leading healthcare organizations. Our mission to drive patient-centered, value-driven outcomes has earned us prestigious industry accolades. To learn more about us, visit www.impact-advisors.com Work You’ll do: As a Strategy & Operations Consultant, you will forge a career in the healthcare industry in a collaborative, supportive, and inclusive environment. You’ll be a vital member of a team that is passionate about improving healthcare. You’ll have the ability to interact one-on-one with all levels of healthcare and consulting professionals to grow and broaden your perspectives and career. You will be working 100% on client engagements with a focus on the healthcare payer domain, supporting the engagement team in a variety of tasks. This means that you will go through an intense period of learning while supporting our engagements. Our fast-growing team will provide you with endless opportunities to take your career to the next level. Your contributions will be a key part of project deliverables, firm collateral and development of internal methodology. Everyday you’ll be making a positive impact. About Impact Advisors: Impact Advisors is a nationally recognized healthcare consulting firm dedicated to improving healthcare through process improvement and technology. As a trusted healthcare leader, we help clients optimize clinical and operational performance through our Best in KLAS® advisory and implementation services. Our goal is to provide innovative solutions to the industry’s toughest challenges. About You: - Working knowledge of the payer industry with a detailed understanding of multiple business functions and areas within a health plan, including specialization in network, product, operations, and clinical. - Must have an interest and basic understanding of the overall healthcare industry. Ability to speak about healthcare issues and topics with competence and confidence. - Able to create decks for all payer operations and strategy improvements. - Be able to manage competing priorities with a high level of organization and attention to detail. - At least two years of experience in a consulting environment. - Enjoy creative problem-solving in a rapidly changing environment. - Motivated professional with a passion for improving healthcare through data-driven improvement projects - Focused on customer success through developing trusting relationships and always choosing to do the right thing - Collaborative teammate who can identify opportunities for improvement and carve out the path to solutions - Prioritizes personal and professional development and is always ready to stretch their abilities to the next level - Hold a Bachelor’s or Master’s degree - Able to travel 80% of the time - Authorized to work in the US At Impact Advisors, we are committed to transparency and equity in our compensation practices. The compensation for this role includes a salary range of $70,000 to $90,000. For salaried positions, this role may also be eligible for an annual performance bonus. Additional benefits and perks may also be available, depending on the position and employment terms. This range reflects consideration of several factors, including skills, experience, training, certifications, and organizational needs. For salaried positions, this role may also be eligible for an annual performance bonus. Additional benefits and perks may also be available, depending on the position and employment terms. This range reflects consideration of several factors, including skills, experience, training, certifications, and organizational needs. Our People and Culture At Impact Advisors, we cultivate a caring, fun, honest, and autonomous work environment. Our success stems from our associates' dedication and a shared mission to create a “Positive Impact.” We embrace diversity and inclusion, fostering an environment where all employees feel valued and empowered. Join Impact Advisors and make a real difference in healthcare.

Role Description Este es un puesto de trabajo remoto. ¿Te gusta mantener el orden, coordinar múltiples tareas y asegurarte de que las operaciones funcionen sin fricción? ¿Te interesa trabajar en un entorno digital, utilizando herramientas modernas y participando activamente en la mejora continua de procesos? Si tu respuesta es SÍ, esta oportunidad es para ti. Empresa especializada en formación digital busca incorporar un/a Virtual Assistant / Operations Assistant para dar soporte al funcionamiento diario de las operaciones académicas y administrativas, asegurando que procesos, comunicaciones y sesiones se ejecuten con orden, seguimiento y calidad. Objetivo del puesto: - Dar soporte operativo al funcionamiento diario de la operación académica y administrativa. - Gestionar la atención inicial a alumnos, accesos, comunicaciones, coordinación de sesiones y seguimiento de tareas operativas recurrentes. - Asegurar que la operación funcione con orden y criterio, siguiendo procesos definidos. - Documentar procedimientos y utilizar herramientas digitales e inteligencia artificial para optimizar y automatizar tareas repetitivas. Tus tareas principales: - Atención y soporte operativo a alumnos: - Resolver dudas básicas e incidencias operativas siguiendo procesos establecidos. - Gestionar solicitudes recurrentes y realizar seguimiento cuando corresponda. - Escalar situaciones sensibles según criterios definidos. - Gestión de accesos y operación académica: - Gestionar altas, bajas, accesos, permisos y seguimiento de alumnos. - Revisar accesos y estados en plataformas utilizadas por la empresa. - Coordinar el funcionamiento operativo de programas y sesiones. - Coordinación de sesiones y agenda: - Crear formularios para sesiones, tutorías y seguimiento. - Configurar sesiones online y verificar enlaces y horarios. - Coordinar agendas y asegurar correcta ejecución operativa. - Comunicaciones y seguimiento: - Programar emails, recordatorios y comunicaciones especiales. - Gestionar publicaciones y seguimiento en comunidades internas. - Coordinar seguimiento operativo de sesiones y mentorías. - Gestión de reputación y testimonios: - Coordinar testimonios con alumnos. - Organizar agendas, recordatorios y materiales. - Gestionar respuestas siguiendo lineamientos internos y tono de marca. - Documentación, IA y mejora continua: - Crear SOPs, checklists y plantillas. - Documentar procesos internos. - Crear resúmenes y apoyar tareas utilizando herramientas de inteligencia artificial. - Detectar tareas repetitivas y proponer mejoras operativas. - Ayudar a construir sistemas y procesos más eficientes. Qualifications - Experiencia de 2 a 4 años en operaciones, asistencia virtual, soporte a alumnos, coordinación académica o gestión administrativa digital. - Experiencia trabajando en entornos digitales como academias online, infoproductos, comunidades, EdTech, agencias o modelos similares. - Manejo sólido de Google Drive y Google Sheets / Excel. - Experiencia utilizando múltiples plataformas digitales para gestión de usuarios, comunicaciones, coordinación y seguimiento operativo. - Capacidad para aprender rápidamente nuevas herramientas y trabajar con soltura entre distintos sistemas digitales. - Experiencia coordinando sesiones mediante Zoom. - Experiencia utilizando herramientas como Kajabi, GoHighLevel, ActiveCampaign o plataformas similares. - Experiencia utilizando ChatGPT, Claude, Gemini u otras herramientas de inteligencia artificial en el trabajo diario. - Inglés nivel B2 con buena capacidad de comunicación escrita. - Excelente organización y atención al detalle. - Muy buena comunicación escrita. - Autonomía y capacidad de seguimiento. Requirements - Conocimientos básicos en automatización con Make o Zapier. - Experiencia creando SOPs, documentación operativa o procesos internos. - Experiencia gestionando comunidades digitales o comunicaciones en redes sociales. - Experiencia utilizando Slack, Zendesk o herramientas de soporte interno. Benefits - Trabaja desde cualquier parte de Latinoamérica y desde la comodidad de tu hogar. - Trabaja para empresas ubicadas en Europa.

Role Description We're looking for an organized and detail-focused Travel Operations Administrator to support daily operations by managing travel-related processes, coordinating booking details, and ensuring workflows run efficiently from start to finish. This fully remote opportunity is ideal for someone who thrives in a structured environment, enjoys administrative work, and can keep multiple tasks organized and on track. In this role, you'll use established systems, tools, and training to assist with coordinating travel operations, tracking important updates, and maintaining accurate documentation. You'll work independently while ensuring a high level of accuracy, clear communication, and consistency across all tasks. - Oversee travel-related administrative processes and workflow coordination - Manage booking details, timelines, and confirmations - Communicate with clients and team members to gather and verify information - Track progress, monitor outstanding items, and follow up as needed - Maintain organized digital records and operational documentation - Review travel details to ensure accuracy and completeness - Support daily operations by keeping workflows efficient and on schedule Qualifications - Strong organizational and communication skills - Ability to manage multiple tasks and prioritize effectively - Experience in administrative support, operations, coordination, or customer service (preferred, not required) - Comfortable working independently in a remote environment - Detail-focused, dependable, and proactive - Tech-savvy and able to learn new systems quickly - Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM Benefits - Fully remote flexibility - Structured onboarding and ongoing support - Clear systems and processes designed for success - Opportunity to build operations and administrative experience - Supportive and collaborative team environment

Role Description Ecolab is seeking a Logistics Specialist to join our EVD Safety Support Center (SSC) in a hybrid capacity. This role operates as a real-time safety and logistics control function, supporting chemical deliveries across Ecolab’s customer network by providing real-time solutions through a fast-paced inbound-calls environment. - Review shipment and tank data, resolve system issues, and make safety-based decisions to prevent delivery incidents. - Ideal for individuals who are analytical, tech savvy, and quick learners, with an interest in logistics, safety, enterprise systems, and people-oriented. - Prior deep experience is not required; structured training is provided. - Success requires strong problem-solving skills and the ability to quickly learn and operate within tools such as SAP and other digital platforms. Qualifications - High School Diploma or equivalent. - 1 year of logistics, operation, supply chain, customer service, or related experience, or demonstrated ability to quickly learn complex operational roles. - Ability to communicate French fluently. Requirements - Provide support to both English- and French-speaking customers, ensuring clear communication and accurate issue resolution. - Receive and manage incoming calls daily related to delivery verification and safety checks. - Serve as a member of the EVD Safety Support Center, supporting chemical deliveries for Ecolab and approved third-party carriers. - Review shipment details, tank data, and system information to approve or stop deliveries based on safety and compliance criteria. - Guide callers through troubleshooting steps and navigation of the EVD application. - Accurately document all interactions, decisions, and outcomes in tracking systems. - Create and manage IT incident tickets to document, track, and escalate EVD system or application issues to the appropriate technical teams. - Create Delivery Action Requests (DARs) to capture tank setup issues, documentation gaps, or Bill of Lading discrepancies. - Coordinate with Ecolab field teams and account representatives to resolve delivery or system issues. - Respond to Chemtrec alerts related to in-transit incidents, damaged packages, or chemical events. - Generate and maintain delivery compliance and safety data, supporting reporting and continuous improvement initiatives. Benefits - Comprehensive benefits package starting day one of employment including medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement, and more. - The opportunity to take on meaningful challenges, helping customers achieve clean water, safe food, and healthy environments. - The ability to make an impact and shape your career with a company that is passionate about growth. - The support of an organization that values diverse people, perspectives, and ideas. Company Description Ecolab is a global leader in water, hygiene, and energy technologies and services.