• Build and execute a structured MSSP and channel GTM strategy across the US, focused on driving net new revenue and pipeline growth • Identify, prioritize, and scale strategic MSSP and SI partnerships aligned to Anomali’s growth objectives • Own and deliver a measurable partner-sourced and partner-influenced pipeline • Establish and maintain executive-level relationships across key MSSPs, SIs, and channel partners • Drive a consistent operating cadence (QBRs, pipeline reviews, joint planning) to ensure accountability and growth • Lead partner enablement, onboarding, and ongoing development to ensure effective selling and delivery • Define, build, and scale joint offerings with MSSPs and partners aligned to customer use cases (e.g., SOC modernization, threat intelligence, SIEM transformation) • Work closely with product, marketing, and enablement teams to ensure partners are equipped to position and deliver Anomali solutions • Drive co-sell motions and integrated GTM execution with partners • Partner closely with direct sales teams to source, shape, and close complex enterprise deals • Lead joint account planning and execution with partners across key accounts • Support and influence large, strategic opportunities involving MSSPs and SI partners • Collaborate with Field Sales, Customer Success, Marketing, Product, Sales Operations, and Legal to align internal resources to partner strategy • Identify and drive investments required across enablement, marketing, and product to support partner success

Role Description The Client Solutions Director (CSD) is responsible for the identification, positioning, and sale of complex solutions within one or more Solution Client Executive teams, aligned with the related client accounts. The CSD is primarily focused on driving the sales and delivery overview of solutions including consulting services, system integration projects related to Insight Consulting, Lifecycle, and Managed Services Solutions business resulting in significant increase in Services Revenue for Insight. Along the way, you will get to: - Align with appropriate sales district(s) to represent Insight Services and Solutions to all assigned accounts. - Strategically drive new business in assigned accounts in close synergy with the account teams to achieve services sales, revenue, and sales margin targets. - Engage with client audiences ranging from technical implementers through CTO/CIO levels. - Probe for challenges and pain points while maintaining customer confidence. - Drive business development and pre-sales initiatives by leveraging both industry and technical background. - Be a trusted advisor to lead solution sales within assigned territories/regions. - Manage accuracy of pipeline/forecast weekly, monthly, quarterly. - Build in-depth knowledge of clients' business priorities, challenges, and initiatives that can be translated into Insight solution opportunities. - Use knowledge of technology, products, processes, industry expertise, and consultative sales skills to assess and educate customers on the value of security, applications, infrastructure, and IT service management. - Demonstrate strong team management abilities and mentoring capability. - Advance sales campaigns and drive solutions to closure through consultative dialog and cross-functional engagement. - Align with appropriate delivery teams to leverage follow-on business from one delivery mission/project to another. - Ensure effective coordination and support between account teams and supporting technical resources. - Demonstrate a broad understanding of systems development lifecycle as it relates to hardware and software products. Qualifications - 8-10+ years in Sales in IT Consulting Solution Services. - Proven track record of exceeding and achieving sales quota. - Possesses strong product/technology/industry knowledge. - Strong communication skills. - Ability to influence others to achieve results and drive to win. - Ability to lead and motivate. - Presentation and organizational skills. Benefits - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. - Access to 11 thriving and diverse Teammate Resource Groups. - Core values of Hunger, Heart, and Harmony that guide everything we do.

• Own and manage executive-level relationships within strategic accounts, including CEOs, CMOs, COOs, CFOs, Cancer Center Directors, laboratory leadership, and health system administrators. • Develop, execute, and maintain enterprise-level account strategies spanning surgical workflows, pathology operations, and oncology care delivery. • Identify opportunities to integrate Caris molecular profiling and precision oncology solutions into clinical pathways, institutional standards of care, and system-wide protocols. • Lead Quarterly Business Reviews (QBRs) focused on performance, utilization trends, outcomes, and future growth initiatives. • Analyze account- and regional-level data to identify growth opportunities, adoption barriers, and productivity gaps. • Serve as a strategic partner to Regional Business Directors by aligning enterprise priorities with regional planning, prioritization, and tactical execution. • Provide indirect leadership, mentorship, and subject matter expertise to Oncology Account Executives, Oncology Case Managers, and supporting field roles. • Serve as the primary project owner for strategic initiatives, including complex account onboarding, precision medicine program launches, pathology-driven initiatives, workflow optimization, EMR integrations, and service improvements. • Coordinate cross-functional execution across Operations, Client Services, Laboratory, Medical Affairs, IT, and Marketing to ensure successful delivery of enterprise initiatives. • Define project scope, timelines, deliverables, and success metrics; track progress using CRM and project management tools. • Support new business development and account expansion by assisting with complex deal strategy, value positioning, and navigation of institutional decision-making processes. • Serve as a senior escalation point for strategic accounts and ensure alignment between customer expectations and Caris operational performance. • Represent Caris Life Sciences at the highest levels of customer leadership as a long-term precision medicine partner.

At Zerigo Health, we're changing what it means to live with a chronic skin condition. Millions of Americans with psoriasis and eczema face a broken system — months-long waits for care, treatments that don't stick, and costs that spiral out of control. We're fixing that. Zerigo's platform combines an FDA-cleared smart home device, AI-driven personalized care plans, and real human support to deliver clinical-grade dermatology care where people actually live — at home. Our results speak for themselves: 88% clinical success rates, 73% treatment adherence, and over $10M in savings generated for every 1,000 members on our platform. We're a fast-growing, mission-driven team at a pivotal moment. We are energized by hard problems, improving things along the way to benefit our members and each other. If you are motivated by meaningful work and the prospect of building something that genuinely improves people's lives, you'll fit right in here. The Standard-Bearer for Every Health Plan We Serve Zerigo Health's clinical outcomes are only as powerful as the partnerships behind them. The Director of Health Plan Customer Success is the person our health plan partners call when they need answers, and the person who makes sure they never have to wait long. You will own the post-sale relationship across our health plan portfolio -- owning the relationship through monthly business reviews, performance analysis, and long-term growth post-implementation. This is not a reactive support role. You will proactively monitor account health, anticipate challenges before they surface, design action plans grounded in data, and ensure every health plan partner is fully realizing the clinical and economic value Zerigo delivers. You will also serve as the connective tissue between our health plan partners and Zerigo's internal teams — bringing the voice of the customer into product, sales, and clinical conversations. CORE DELIVERABLES What You Will Own Relationship Nurturing & Growth Build deep, multi-stakeholder relationships within each health plan — from clinical and pharmacy leadership to operations and finance — fostering trust and long-term retention. Monthly Business Reviews Lead structured, data-driven monthly business reviews with health plan partners — tracking utilization, member outcomes, cost savings, and contract performance against agreed KPIs. Problem Solving & Issue Resolution Serve as the primary point of escalation for health plan partners — diagnosing challenges quickly, coordinating internal resources, and delivering timely and transparent resolution. Product Adoption Oversee adoption for new health plan partners — monitoring and continuously improving training processes to ensure smooth product adoption, member engagement, and clinical collaboration. Data-Driven Action Planning Utilize data collection and feedback mechanisms to identify customer needs and challenges, then design and execute high-level action plans that drive satisfaction and measurable outcomes. Retention & Expansion Own health plan retention metrics and actively identify upsell and expansion opportunities — partnering with sales to grow Zerigo's footprint within existing accounts. REQUIRED QUALIFICATIONS What We Are Looking For 5–8 years of experience in customer success, account management, or a client-facing role within healthcare — with direct experience managing health plan, payer, or managed care relationships strongly preferred. Demonstrated ability to manage a portfolio of complex enterprise accounts through all phases of the customer lifecycle — from onboarding and adoption through renewal and expansion. Experience leading executive-level business reviews, including structuring agendas, presenting performance data, and navigating difficult conversations with grace and credibility. Dedication to learning and using AI to enhance your insights and storytelling. Strong analytical mindset — comfortable working with utilization data, member outcome metrics, and cost savings reports to identify trends, flag risks, and build compelling account narratives. Proven track record of retaining and growing accounts through proactive relationship management and consultative problem solving. Familiarity with health plan operations: utilization management, pharmacy benefits, member engagement strategies, and value-based program structures. Experience developing or improving customer success processes — including adoption workflows, feedback loops, training programs, and escalation frameworks. Exceptional communicator — able to translate complex clinical and operational information into clear, actionable language for diverse health plan stakeholders. Collaborative by nature — proven ability to work cross-functionally with sales, product, and clinical teams to solve problems and deliver on customer commitments. IDEAL BACKGROUND We are particularly drawn to candidates who have worked inside a health plan, managed care organization, or payer-facing consulting role before moving into vendor-side customer success. That perspective — understanding how health plans evaluate performance, manage vendor relationships, and make renewal decisions — gives you an immediate credibility advantage with our partners and enables a more authentic, consultative approach to account management. We want to hear from you! To apply please email careers@zerigohealth.com with "Customer Success" in the subject line.