Zerigo Health

At Zerigo Health, we’re changing what it means to live with a chronic skin condition. Millions of Americans with psoriasis and eczema face a broken system — months-long waits for care, treatments that don’t stick, and costs that spiral out of control. We’re fixing that. Zerigo’s platform combines an FDA-cleared smart home device, AI-driven personalized care plans, and real human support to deliver clinical-grade dermatology care where people actually live — at home. Our results speak for themselves: 88% clinical success rates, 73% treatment adherence, and over $10M in savings generated for every 1,000 members on our platform. We’re a fast-growing, mission-driven team at a pivotal moment. We are energized by hard problems, improving things along the way to benefit our members and each other. If you are motivated by meaningful work and the prospect of building something that genuinely improves people’s lives, you’ll fit right in here. ABOUT THE ROLE The Manager, Commercial Operations is a connective role on Zerigo’s go-to-market team — spanning sales enablement, client implementation, account management support, and commercial analytics. This person ensures that sellers, channel leaders, and customer success partners have the tools, materials, and insights they need to win and retain business. This role rewards someone who is equally comfortable in a spreadsheet and a slide deck — one day pulling together pipeline data and performance reporting, the next coordinating an implementation launch or building a client presentation. The ideal candidate moves fluidly between analytical and operational work, thrives in a startup environment, and takes pride in making the people around them more effective. CORE DELIVERABLES Sales Enablement & Pre-Sales Support - Develop, maintain, and continuously improve sales materials including pitch decks, proposals, opportunity assessments, and program overviews for prospective clients. - Coordinate and support introductory meetings and presentations with prospective clients, ensuring materials and logistics are prepared and aligned with the sales strategy. - Serve as a central resource for sales enablement content, organizing and managing a library of approved materials accessible to the broader go-to-market team. - Assist in drafting client communications, preparing background research, and ensuring timely follow-up throughout the sales cycle. Implementation & Onboarding Coordination - Develop and manage comprehensive implementation plans for new clients, ensuring seamless onboarding and successful launch. - Quarterback cross-functional implementation workflows, coordinating across clinical, operations, analytics, and client-facing teams to meet launch milestones. - Act as a point of contact during implementation, proactively addressing issues and escalating as needed to ensure client satisfaction. Account Management Enablement - Produce standard content and data packages for monthly and quarterly client business reviews, enabling channel leaders and customer success managers to run high-quality client meetings. - Monitor account performance across the portfolio — tracking utilization, member engagement, and contract KPIs — and surface actionable insights to the team. - Gather client feedback to inform product improvements and operational enhancements, closing the loop with internal stakeholders. Commercial Analytics & Sales Operations - Produce data-driven reports and pipeline analyses to support the go-to-market leader, including funnel summaries, opportunity assessments, and performance tracking. - Lead and facilitate cross-functional deal team approval workflows, ensuring alignment across legal, finance, clinical, and operations prior to deal close. - Manage the contract and agreement process for new business, including coordinating redlines, tracking contract status, and maintaining documentation in Salesforce. - Maintain accurate and up-to-date records across CRM and project management platforms to ensure visibility into deal status and pending action items. - Support the go-to-market leader with preparation for internal and external meetings, including Board presentations, investor updates, and weekly team reviews. - Identify opportunities to streamline and improve commercial processes, contributing to a more scalable and efficient operation. REQUIRED QUALIFICATIONS - 5+ years of professional experience in a sales enablement, sales operations, client success, implementation, or go-to-market operations role, preferably in healthcare or a related field. - Demonstrated ability to develop polished, compelling sales materials and client-facing content independently. - Strong project management and organizational skills, with experience managing multiple workstreams and deadlines simultaneously. - Ability to independently pull, analyze, and present data findings to sales leadership in a clear and structured way. - Experience supporting contract management processes and coordinating cross-functional approvals. - Proficiency with CRM platforms such as Salesforce, and comfort with tools such as PowerPoint, Word, and Excel. - Dedication to learning and using AI to enhance your insights and storytelling. - Excellent written and verbal communication skills, with a high degree of attention to detail. - Proactive, self-directed work style with a track record of operating effectively in ambiguous, fast-moving environments. IDEAL BACKGROUND Backgrounds in healthcare consulting, go-to-market operations, or client-facing roles at digital health companies translate especially well to this position. What matters most is comfort building processes from scratch, a bias toward action, and the ability to move seamlessly between data and storytelling in a fast-moving environment. Experience navigating the intersection of analytics, sales support, and implementation — and a comfort with building processes from scratch rather than inheriting them — will set candidates apart. Candidates who are strong analytically will excel at building and automating reporting workflows and translating data into operational recommendations. Candidates with deep project management and content experience will stand out through their ability to organize complex processes, produce high-quality materials under tight timelines, and keep cross-functional teams aligned and on track. PREFERRED QUALIFICATIONS - Early-stage startup experience - Experience working in a digital health or healthcare services company - Familiarity with health plan, employer, or health system sales processes - Experience with Salesforce - For the analytics-oriented track: experience building dashboards, automated reports, or BI tools; comfort with Excel/Google Sheets modeling and data visualization - For the content/PM-oriented track: experience managing complex implementation plans and producing board- or executive-level presentation materials We want to hear from you! To apply, email careers@zerigohealth.com with "Commercial Operations Manager" in the subject line.

Channel Sales Leader (Director) Remote · Full-Time · Reports to Chief Platform Officer · OTE Eligible *To apply, please email careers@zerigohealth.com with "Channel Leader" in the subject line.* At Zerigo Health, we're changing what it means to live with a chronic skin condition. Millions of Americans with psoriasis and eczema face a broken system — months-long waits for care, treatments that don't stick, and costs that spiral out of control. We're fixing that. Zerigo's platform combines an FDA-cleared smart home device, AI-driven personalized care plans, and real human support to deliver clinical-grade dermatology care where people actually live — at home. Our results speak for themselves: 88% clinical success rates, 73% treatment adherence, and over $10M in savings generated for every 1,000 members on our platform. We're a fast-growing, mission-driven team at a pivotal moment. We are energized by hard problems, improving things along the way to benefit our members and each other. If you are motivated by meaningful work and the prospect of building something that genuinely improves people's lives, you'll fit right in here. ABOUT THE ROLE The Connector at the Heart of Our Channel Zerigo Health's channel strategy is built on the strength of trusted partner relationships — benefits consultants, PBMs, and distribution networks that carry our solutions into health plans and employer groups at scale. The Channel Leader is the person who makes that engine run. This is a hybrid role that demands the commercial instincts of a consultative sales professional, the relationship and financial performance skills of a customer success leader. You will sit at the intersection of Zerigo and its channel partners — facilitating joint sales activity as a subject matter SME, managing multi-stakeholder relationships within partner organizations, and ensuring that accounts grow and perform. You are not a coordinator. You are an owner. SALES MOTION Activate & Close Facilitate new business through established channel partners — from joint discovery calls to signed agreements. SUCCESS MOTION Retain & Grow Own partner and account health — deepening relationships, resolving friction, and managing financial performance, and driving expansion. CORE DELIVERABLES What You Will Own Channel Partner Activation Work hand-in-hand with established channel partners to lead joint sales calls, co-develop pipeline, and convert opportunities into signed Zerigo business. Stakeholder Relationship Management Build and maintain deep, trust-based relationships with key decision-makers within each channel partner — from frontline account managers to executive sponsors. National Account Performance Maximize the growth and retention of large national channel accounts — tracking utilization, identifying expansion opportunities, and ensuring Zerigo delivers measurable value. Pipeline & Revenue Growth Own a book of channel-driven revenue — meeting or exceeding bookings and retention targets through disciplined pipeline management and strategic account planning. HOW THIS ROLE WORKS IN PRACTICE A Day in the Life On any given week, you might be co-presenting Zerigo's value proposition (platform summary, clinical and financial outcomes data) alongside a benefits consultant on a call with a large employer — then spending the afternoon reviewing account utilization reports with a national partner to identify at-risk members. You bridge the gap between Zerigo's internal teams and external partners, making sure both sides have what they need to succeed. You are equally credible in a sales conversation and a quarterly business review. REQUIRED QUALIFICATIONS What We Are Looking For 5–8+ years of experience in consulting, consultative channel sales, partner management, or a hybrid sales/customer success role — ideally within healthcare, benefits, or health plan adjacent industries. Proven track record of driving revenue and managing financial through indirect or channel sales models — not just managing relationships, but actively moving deals forward through partner organizations. Demonstrated ability to manage and grow large, complex national accounts — including regular executive engagement, QBRs, and strategic account planning. Experience working within or alongside benefits distribution channels: TPAs, benefits consultants/brokers, PBMs, or managed care organizations. Strong multi-stakeholder relationship skills — comfortable navigating partner organizations with multiple contact layers and competing priorities. Ability to translate Zerigo's clinical effectiveness and economic data into compelling narratives for diverse partner and end-client audiences. Dedication to learning and using AI to enhance your narrative. High degree of commercial accountability — you treat your channel book of business like your own portfolio, with ownership over revenue, retention, and growth metrics. Collaborative by nature, but independently driven — able to operate with autonomy while working cross-functionally with Zerigo's clinical, marketing, and operations teams. THE IDEAL BACKGROUND We are particularly interested in candidates who have spent time on the partner side — inside a benefits consultancy, health plan, or PBM organization — before transitioning into a vendor-facing channel role. That lived experience gives you an insider's understanding of how channel partners evaluate and champion solutions, and it shows up immediately in how you build trust with our partners. To apply, please email careers@zerigohealth.com with "Channel Leader" in the subject line.

At Zerigo Health, we're changing what it means to live with a chronic skin condition. Millions of Americans with psoriasis and eczema face a broken system — months-long waits for care, treatments that don't stick, and costs that spiral out of control. We're fixing that. Zerigo's platform combines an FDA-cleared smart home device, AI-driven personalized care plans, and real human support to deliver clinical-grade dermatology care where people actually live — at home. Our results speak for themselves: 88% clinical success rates, 73% treatment adherence, and over $10M in savings generated for every 1,000 members on our platform. We're a fast-growing, mission-driven team at a pivotal moment. We are energized by hard problems, improving things along the way to benefit our members and each other. If you are motivated by meaningful work and the prospect of building something that genuinely improves people's lives, you'll fit right in here. The Standard-Bearer for Every Health Plan We Serve Zerigo Health's clinical outcomes are only as powerful as the partnerships behind them. The Director of Health Plan Customer Success is the person our health plan partners call when they need answers, and the person who makes sure they never have to wait long. You will own the post-sale relationship across our health plan portfolio -- owning the relationship through monthly business reviews, performance analysis, and long-term growth post-implementation. This is not a reactive support role. You will proactively monitor account health, anticipate challenges before they surface, design action plans grounded in data, and ensure every health plan partner is fully realizing the clinical and economic value Zerigo delivers. You will also serve as the connective tissue between our health plan partners and Zerigo's internal teams — bringing the voice of the customer into product, sales, and clinical conversations. CORE DELIVERABLES What You Will Own Relationship Nurturing & Growth Build deep, multi-stakeholder relationships within each health plan — from clinical and pharmacy leadership to operations and finance — fostering trust and long-term retention. Monthly Business Reviews Lead structured, data-driven monthly business reviews with health plan partners — tracking utilization, member outcomes, cost savings, and contract performance against agreed KPIs. Problem Solving & Issue Resolution Serve as the primary point of escalation for health plan partners — diagnosing challenges quickly, coordinating internal resources, and delivering timely and transparent resolution. Product Adoption Oversee adoption for new health plan partners — monitoring and continuously improving training processes to ensure smooth product adoption, member engagement, and clinical collaboration. Data-Driven Action Planning Utilize data collection and feedback mechanisms to identify customer needs and challenges, then design and execute high-level action plans that drive satisfaction and measurable outcomes. Retention & Expansion Own health plan retention metrics and actively identify upsell and expansion opportunities — partnering with sales to grow Zerigo's footprint within existing accounts. REQUIRED QUALIFICATIONS What We Are Looking For 5–8 years of experience in customer success, account management, or a client-facing role within healthcare — with direct experience managing health plan, payer, or managed care relationships strongly preferred. Demonstrated ability to manage a portfolio of complex enterprise accounts through all phases of the customer lifecycle — from onboarding and adoption through renewal and expansion. Experience leading executive-level business reviews, including structuring agendas, presenting performance data, and navigating difficult conversations with grace and credibility. Dedication to learning and using AI to enhance your insights and storytelling. Strong analytical mindset — comfortable working with utilization data, member outcome metrics, and cost savings reports to identify trends, flag risks, and build compelling account narratives. Proven track record of retaining and growing accounts through proactive relationship management and consultative problem solving. Familiarity with health plan operations: utilization management, pharmacy benefits, member engagement strategies, and value-based program structures. Experience developing or improving customer success processes — including adoption workflows, feedback loops, training programs, and escalation frameworks. Exceptional communicator — able to translate complex clinical and operational information into clear, actionable language for diverse health plan stakeholders. Collaborative by nature — proven ability to work cross-functionally with sales, product, and clinical teams to solve problems and deliver on customer commitments. IDEAL BACKGROUND We are particularly drawn to candidates who have worked inside a health plan, managed care organization, or payer-facing consulting role before moving into vendor-side customer success. That perspective — understanding how health plans evaluate performance, manage vendor relationships, and make renewal decisions — gives you an immediate credibility advantage with our partners and enables a more authentic, consultative approach to account management. We want to hear from you! To apply please email careers@zerigohealth.com with "Customer Success" in the subject line.