Role Description We are seeking a passionate and creative Marketing Director to join our team, with a primary focus on community engagement, events coordination, and Team Member engagement. This role will be instrumental in establishing and maintaining strong relationships within the community, organizing impactful local events, and driving overall brand awareness. - Community Engagement: Build and maintain strong relationships with local businesses, schools, non-profits, and other community organizations to foster collaboration and outreach initiatives. - Event Planning: Plan, coordinate, and execute community events, both in-store and within the local area, that align with Chick-fil-A’s mission and values. - Marketing Strategy: Develop and implement a local marketing strategy that increases brand awareness and fosters meaningful connections within the community. - Digital Marketing: Oversee the management of social media channels (Facebook, Instagram, etc.) and engage with the community through online platforms, including content creation and scheduling. - Brand Ambassadorship: Represent Chick-fil-A in a positive and professional manner at all community events and ensure all marketing initiatives reflect the core values of the company. - Sponsorships & Partnerships: Identify and pursue sponsorship opportunities and partnerships with local organizations to promote Chick-fil-A’s community involvement. - Guest Relations: Work closely with the restaurant team to ensure an exceptional guest experience that goes beyond the transaction. - Measure Success: Track and analyze the success of marketing campaigns and events, providing recommendations for improvement. - Team Member Engagement: Foster a positive environment for Team Members by planning and organizing events, as well as maintaining Team Member recognitions. Qualifications - Bachelor’s degree in marketing, communications, or a related field (preferred but not required with relevant experience) - 3+ years of experience in marketing, event planning, or community outreach - Strong communication and interpersonal skills - Experience managing social media platforms and digital marketing campaigns - Highly organized with strong project management skills - Creative thinker with a passion for community service - Ability to work independently and collaboratively in a fast-paced environment - Familiarity with Chick-fil-A’s brand is a plus Benefits - Paid phone bill - Flexible work schedule - Opportunities for career growth and leadership development - Health and wellness benefits - Free Chick-fil-A meals during shifts - Paid Time Off

• Establish and execute annual and long-term strategic plans for brand and marketing campaigns aligned to organizational priorities. Drive continuous improvement in campaign performance against KPIs, and identify opportunities for innovation and transformative growth that benefit from long-range planning. • Set strategic direction for existing and new campaigns and set the standard for “execution with excellence” to deliver Make-A-Wish revenue and brand equity objectives. Build alignment and adoption across a nationwide network of independent chapters within a federated model. • Lead through influence across a broad cross-functional network, beyond two direct reports who drive day-to-day execution of campaign strategies, plans, and tactics. Translate campaign objectives to subject matter experts and mobilize resources across teams including Creative, Social Media, Earned Media, and Entertainment Marketing. • Accelerate revenue growth by developing campaigns that drive mass-market fundraising (direct response, peer-to-peer) and improve corporate partnership performance. Create strategies and plans that increase revenue, and ensure the Director’s team serves as partners and liaisons between revenue teams and the Brand & Marketing Department. • Cultivate and maintain strong relationships with external partners and agencies. • Define, track, and analyze campaign performance metrics, including revenue impact, ROI, brand reach, engagement, and adoption across chapters, and use insights to inform optimization.

Role Description Our client is seeking a strategic and results-driven Head of Marketing to lead and oversee all marketing initiatives across the organization. This executive leader will be responsible for developing, executing, and optimizing comprehensive marketing strategies that align with business objectives, strengthen market positioning, and drive revenue growth. The Head of Marketing will lead the development and execution of enterprise-wide marketing strategies, overseeing brand positioning, market intelligence, digital marketing, content development, demand generation, and sales enablement initiatives. This leader will be responsible for translating market insights into actionable marketing plans, managing a high-performing marketing team, and establishing measurable frameworks to evaluate marketing performance and ROI. The role requires a balance of strategic leadership, operational execution, and cross-functional collaboration. Key Responsibilities - Develop and execute the organization's overall marketing strategy aligned with corporate growth objectives. - Utilize market research, customer insights, and competitive intelligence to evaluate company, product, and competitor positioning. - Partner with executive leadership to define and evolve company and brand positioning based on market opportunities and customer demand. - Create and maintain processes for monitoring industry trends, market developments, and competitive activity across all business lines. - Develop annual marketing plans and adjust strategies based on changing market conditions and business priorities. - Establish measurement frameworks and analytics to assess marketing effectiveness, optimize performance, and support data-driven decision making. - Collaborate closely with Sales, Product, Operations, Analytics, and Communications teams to ensure alignment across all go-to-market initiatives. - Partner with Public Relations and Brand leadership to ensure consistency in messaging and brand representation. - Lead and develop a regional marketing team, ensuring successful execution of projects, campaigns, budgets, and timelines. - Prepare and present marketing performance reports and strategic recommendations to executive leadership. - Conduct market analysis to identify opportunities for growth, differentiation, and expansion. - Manage inbound media inquiries and support external communications efforts. - Provide strategic oversight and management of the corporate website and digital presence. - Partner proactively with Sales and other internal stakeholders to strengthen value propositions and improve customer engagement. - Develop sales enablement materials, collateral, and content that support client acquisition and retention efforts. Qualifications - Bachelor's degree required. - MBA preferred. Requirements - Minimum 12 years of progressive marketing leadership experience. - Minimum 10 years of experience developing and executing multi-channel marketing strategies. - Prior BPO industry experience required. - Experience marketing B2B and B2C SaaS solutions. - Strong background in digital marketing strategy and execution across multiple channels, including: - Website and digital experience - Search Engine Marketing (SEM) - Digital display advertising - Retargeting campaigns - Organic and paid social media - Geofencing and audience targeting - Advanced expertise with Google Analytics and Google Ads. - Experience utilizing CRM and marketing automation platforms to drive strategy, measure ROI, and improve performance. - Experience leveraging reporting, analytics, and visualization tools to generate business insights and recommendations. - Previous experience leading and developing marketing teams. Skills & Competencies - Exceptional written, verbal, and presentation communication skills. - Ability to influence cross-functional stakeholders and executive leadership. - Strong strategic thinking and analytical capabilities. - Demonstrated ability to manage multiple priorities in a fast-paced environment. - Excellent research, organizational, and project management skills. - Strong collaboration and relationship-building abilities. - Creative problem-solving mindset with a focus on innovation and execution. - Executive presence with proven leadership capabilities. - Experience working effectively with global and multicultural teams. - Flexibility to collaborate across multiple time zones. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Paid Time Off (Vacation, Sick & Public Holidays)

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Marketing Manager - Marketing Services (12 months fixed term) Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Marketing consultants lead the strategy development and implementation of campaigns and engagements for clients. They use customer data to provide deep direct marketing expertise across channels, evaluating campaign results and adapting the approach to optimize marketing performance. Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: https://careers.mastercard.com/us/en/consulting-specializations-at-mastercard Roles and Responsibilities - Marketing Manager (This is a 12months fixed term contract role within Mastercard) Support the execution and delivery of marketing strategies across credit cards and related propositions. This role sits at the intersection of strategy and execution - working closely with product squads, creative agencies, senior marketing managers, and cross-functional stakeholders to drive customer engagement, acquisition, and retention outcomes. The successful candidate will play a hands-on role in campaign delivery and marketing reporting, contributing to a high-performing team within client office. Key Responsibilities• Credit Card Portfolio Marketing - Support the Senior Marketing Manager (SMM) in shaping and delivering the credit card portfolio marketing strategy, with a focus on customer engagement and retention, including delivery of segmentation strategy, marketing capability uplifts, and broader above-the-line (ATL) strategy.• Travel Booking Deal NBCs - Manage monthly deal Next Best Conversations (NBCs) to drive ongoing conversions for Travel Booking. Support monthly offer marketing with the Travel squad, including coordinating copy and creative development and go-live readiness across NBC channels• NBC Campaign Delivery - Lead end-to-end delivery of marketing-led NBCs in close partnership with the In Life squad, ensuring seamless execution from briefing through to go-live and post-campaign analysis.• Proposition & Performance Marketing - Support the management of ongoing proposition and performance marketing channels to ensure efficiency and effectiveness of spend and targeting.• Reporting & Insights - Support weekly and monthly product and marketing reporting cycles, providing actionable insights to inform decision-making. All About You• Minimum 7 years' experience in a marketing role, ideally within financial services, banking, or a related industry• Experience in campaign management and delivery across digital and traditional channels• Understanding of customer segmentation, lifecycle marketing, and personalisation strategies• Experience with NBC/CRM-driven marketing (e.g., next best offers, triggered communications) is highly desirable• Ability to manage creative development processes - from briefing through to copy approval and go-live• Comfortable working with data and reporting - ability to interpret marketing performance metrics • Excellent stakeholder management skills - able to work effectively across squads, product teams, and senior leaders• Strong written and verbal communication skills, with an eye for detail in copy and creative review• Proactive, organised, and comfortable working in a fast-paced, agile environment Qualifications Basic qualifications • Undergraduate degree with work experience in marketing and campaign projects focused on one or more of the following fields: marketing content, digital and social media campaigns, digital customer experience, digital marketing, end-to-end product launch, ad-tech and mar-tech ecosystems, offline marketing activities/campaigns, media management and planning, direct response marketing • Experience managing tasks or workstreams in a collaborative team environment with third parties • Experience managing clients or internal stakeholders, and vendors • Advanced Word, Excel, and PowerPoint skills • Ability to perform multiple tasks with multiple clients in a fast-paced, deadline-driven environment • Ability to communicate effectively in English • Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs • Ability to travel and work on client site minimum 3 days per week Preferred qualifications • Additional marketing experience in one or more of the following fields: marketing and campaign experience from agency environment, search engine optimization and search engine marketing, video making (e.g., scripting, storyboard, and content), marketing content, usability labs and experience research, print production management • Global supply chain management (GSM), including sourcing new suppliers and assessing third party production vendors • Experience with data visualization tools (e.g., Tableau, Power BI) • Experience developing and implementing solutions and measuring impact on clients' business • Experience managing tasks or workstreams in a collaborative team environment with third parties • Experience coaching junior delivery consultants • Relevant industry expertise and/or experience in product, sales, or marketing technology • MBA or master's degree with specialization in marketing or digital (not required) Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.