• Manage day-to-day operations of an assigned team in Clinical Operations • Oversee performance, coaching, and training of Clinical Research Associates and support personnel • Ensure proper monitoring and compliance with SOPs, GCP, and regulatory requirements • Drive resources allocation and monitor adherence to project timelines and quality metrics • Identify quality issues and establish corrective action plans • Support training development and conduct assessments of clinical operations personnel

Role Description The Clinical Excellence & Quality Coordinator is a newly created role responsible for providing administrative and operational support across a range of Clinical Excellence & Quality activities. As a key member of the Clinical Excellence & Quality team, this role supports the coordination of quality compliance, documentation readiness, and reporting of information that enables internal stakeholders, clinic operations, and quality initiatives across the network. This is an execution-focused role requiring precision, strong organization, and the ability to independently manage high-volume administrative work while maintaining accuracy and timeliness. With 100+ clinics delivering infusion and injection services across Canada, the Coordinator plays a key role in supporting the preparation, reconciliation, and communication of compliance data, ensuring internal stakeholders have clear, reliable visibility to status, risks, gaps, and clinic-level readiness. The right candidate brings structured thinking, strong documentation skills, and comfort working in a regulated healthcare environment. Qualifications - Post-secondary education in health administration, business administration, nursing, or a related field - 2–4 years of experience in a coordination, quality, compliance, or administrative role within a healthcare, regulated, or clinical environment - Experience managing and maintaining structured datasets (e.g., spreadsheets, reporting tools, or databases) involving complex, multi-variable information - Demonstrated ability to prepare and organize documentation packages for audits, accreditation reviews, or regulatory submissions - Experience in specialty pharmacy, infusion therapy, homecare, or a multi-site clinical environment - Experience working with learning management systems (LMS) or compliance-related reporting platforms - Exposure to quality management systems, ISO documentation practices, or clinical quality frameworks Requirements - Strong organizational skills and attention to detail, with a demonstrated commitment to accuracy and consistent follow-through in high-volume work - Ability to work independently on complex, multi-step administrative tasks while maintaining accuracy and meeting timelines - Strong written communication skills, with the ability to produce clear, professional documentation, summaries, and correspondence - Proficiency with Microsoft Office applications, including Excel, Outlook, Visio, Word, and Power BI - English proficiency is required to effectively communicate with stakeholders - Bilingualism (French and English) may be required for this position depending on the specific role, location, and the needs of the organization. Benefits - A structured, consistent work environment that supports focus, organization, and balance - so you can perform at your best while maintaining time outside of work. - We’re committed to your professional development. With access to training and continuous learning, you’ll stay at the forefront of the healthcare sector and enhance your analytical skills. - Our collaborative culture thrives on teamwork, where employee feedback drives us to be better every day. From local activities to national initiatives, we engage our employees in creating meaningful change in the healthcare field. Company Description At BioScript, we're not just a company—we're a fast-growing company always putting patients first. Recognized as one of Canada’s Best Managed Companies, we believe in pushing boundaries, setting trends, and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact.

• Manage and conduct induction/orientation programs for all new employees, ensuring their smooth assimilation into the company. • Ensure all staff CVs, training records, position profiles and experience profiles are complete and up-to-date. • Support allocation activities per the local resourcing process. • Escalate appropriately any issues which may impact project deliverables. • Deliver training on Working Practice Documents (WPDs) and Standard Operating Procedures (SOPs), local requirements and any other subjects that impact clinical operations. • Participate in process improvement/development initiatives. • Ensure understanding and facilitation of the risk based monitoring approach. • Alert management to quality issues, requests QA audits as appropriate.

Title: Clinical Quality Lead Location: Remote USA Job Description: By partnering with districts and health plans across the country, Hazel transforms schools into the most accessible front door to physical and mental healthcare. Today, Hazel's diverse team of licensed providers deliver therapy and medical services virtually (in school or at home) to over four million K-12 students — regardless of their insurance status or ability to pay. Hazel aims to remove all barriers to the mental and physical health care that children need to thrive: in school, at home, and in life. Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will - Make an Impact: Work with a team that is increasing equitable access to quality health care experiences for students and their families. - Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise. - Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference. Check us out at Hazel Health Careers. The Role: To ensure that our care team is providing high-quality care, delivered in accordance with best practice and agency policy, we are looking for a Clinical Quality Specialist to oversee day to day quality inputs for Hazel’s therapists. The Specialist will partner closely with the Clinical and Operations teams to monitor care quality at scale. This individual will work to refine and improve quality metrics that relate to clinical care, and ensure that management has necessary information regarding the performance of clinicians under their supervision, partnering closely in provider performance management. This role supports the advancement of measurement-based care, data–informed quality improvement, and provider excellence. Conduct chart reviews and payer audits (30%) - Review clinical notes and individual clinician metrics to evaluate quality of care as well as adherence to operational policies and procedures for all clinicians, in order to ensure that care is effective, safe, and delivered according to agency policies. - Identify training needs through auditing activities and work collaboratively with provider learning and enablement to build support resources and fill training gaps. - Ensure that Director of Care Quality Assurance has visibility into performance issues, training needs, and systemic improvements which may be necessary to ensure that clinicians are able to successfully and effectively provide care - Compile data and documentation for payer audits Review and respond to incident reports (15%) - Review incident reports, determine next steps and escalation paths including communication with providers, clients and/or partners - Refine and improve upon incident reporting processes Provide QA feedback to clinical leadership; support managers in providing feedback to clinicians (10%) - Share relevant metrics to clinical team leadership and managers regarding individual and team performance - Support feedback delivery and performance management processes, including performance improvement plans Monitor quality metrics (20%) - Support Director of Care Quality to ensure that clinical team QA metrics accurately and comprehensively measure performance - Identify provider quality issues and work closely with management team to address quality issues Support quality projects (15%) - Support cross functional collaboration efforts to inform quality processes and scaling - Support Director of Quality to optimize quality review process, in order to ensure proper depth and breadth of review to allow for good visibility into clinical performance Direct care (10%) - Provides high-quality, telehealth services in a variety of states, as needed. What you’ve accomplished: Skills and Qualities - Excellent interpersonal and relationship building skills - Strong verbal and written communication skills - Highly organized with excellent, detail-oriented project management skills - Demonstrated ability to work collaboratively - Willingness to integrate AI into your workflows and processes - Strong clinical competence in Measurement Based Care and other evidence based practices (CBT, DBT, PCIT, CPP, TF-CBT, ACT, Mindfulness, etc.), - Dedication to culturally responsive care - Comfort with research design and basic understanding of statistics - Demonstrated familiarity, comfort, and confidence with technology - various applications, tech tools, Google Suite, especially GoogleSheets, video conferencing, EMR, etc. - Commitment to utilizing data to measure progress in clinical care - Passionate about embracing, seeking out, and providing clear, actionable, constructive feedback - Comfortable in a fast­-paced environment subject to ambiguity, with little direction Qualifications and Experience - Master’s or doctoral degree in psychology, Marriage & Family Therapy, Counseling, or Social Work - A clinical license to practice in good standing - Minimum 5 years experience providing psychotherapy to individuals, couples or families - Experience working with children in a virtual MH setting - Experience with quality review of clinical documentation and development of audit and evaluation processes - Experience building scalable quality monitoring systems - Experience in performance management and provider feedback related to virtual care delivery with licensed clinicians Strongly Preferred - Experience with payer audits - Experience using metrics dashboards and interpreting data