Independence Health System

Role Description The Clinical Documentation Case Managers are experienced nurses with clinical skills and knowledge in the application of documentation compliance necessary to support patient severity and corresponding organizational reimbursement. There is an expectation of a high level of understanding of the DRG reimbursement process and ICD-10 CM coding guidelines. The position is responsible for the improvement in overall quality, accuracy and completeness of clinical documentation, and assures all documentation describes each patient’s clinical condition as accurately as possible and supports the level of service provided. The incumbent assists to facilitate the required level of detail in clinical documentation by educating and communicating extensively with the Medical Staff, other members of the health care team and Medical Records coding staff and demonstrates improvement in metrics such as CMI, Core Measure compliance, volume of Medical Record coding queries, etc. Qualifications - Minimum: Graduate of a Registered Nurse Program - Preferred: Bachelor Degree in Nursing Requirements - Minimum: Three years of current medical/surgical/acute care nursing experience or two years of inpatient coding experience. - Preferred: Documentation Compliance/Coding/DRG experience. - Current PA RN license - Preferred: ACDIS credentialed, Certified Coding Specialist, RHIT, or RHIA Benefits - Fully remote work - Monday - Friday 7 am - 3:30 pm Physical Requirements - Standing - FREQUENT - Walking - FREQUENT - Sitting - FREQUENT - Stooping - OCCASIONAL - Bending - OCCASIONAL - Twisting - OCCASIONAL - Stairs - FREQUENT - Kneeling - OCCASIONAL - Squatting - OCCASIONAL - Crouching - OCCASIONAL - Grasping - CONSTANT - Finger Manipulation - CONSTANT - Seeing - CONSTANT - Hearing - CONSTANT - Repetitive Upper Extremity Use - CONSTANT - Repetitive Lower Extremity Use - CONSTANT - Pushing - CONSTANT (Up to 20#) - Pulling - CONSTANT (Up to 20#) - Lift (Floor to Waist) - CONSTANT (Up to 20#) - Lift (Waist to Shoulder) - CONSTANT (Up to 20#) - Lift (Shoulder to Overhead) - CONSTANT (Up to 20#) - Carrying - CONSTANT (Up to 20#) Environmental Factors - Working alone - OCCASIONAL - Working in cramped quarters - FREQUENT - Constant interruptions - CONSTANT - Exposure to radiant energy, ie computer terminal (more than 4 hours per shift) - CONSTANT

Role Description In search of a Physician, Radiologist to join our gifted team. This position is fully remote and Monday through Friday. Responsibilities include reviewing and diagnosing patients with diagnostic Imaging. Works collaboratively with Radiology Department staff and referring physicians from various areas. - Interprets imaging from various modalities using health system PACS system and voice dictation software. - Calls critical results to referring provider. - Recommends follow up imaging in accordance with PA Act 112. - Other duties as assigned. Qualifications - Doctor of Medicine (MD) or Doctor of Osteopathic Medicine (DO) degree. - Body fellowship or ability to read body imaging. - Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice. - Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience. Requirements - 2-4 years’ experience in neurology (preferred). - Experience in Healthcare setting (preferred). - Current medical license in the state of Pennsylvania. - Certification by the American Board of Radiology. - DEA License. - Act 33 with renewal. - Act 34 with renewal. - Act 73 FBI Clearance with renewal. Benefits - Excellent compensation. - Benefits. - Work-life balance. Company Description A stellar, high-quality medical team made up of leading-edge professionals is one of the factors that sets Independence Health System (IHS) apart.

Role Description We are searching for a Physician, Neuroradiologist, to join our gifted team. This position is fully remote but must live in Pennsylvania. This position reviews and diagnoses patients with diagnostic imaging and works collaboratively with Radiology Department staff and referring physicians from various areas. A stellar, high-quality medical team made up of leading-edge professionals is one of the factors that sets Independence Health System (IHS) apart. We offer excellent compensation, benefits, and work-life balance. - Interprets imaging from various modalities using health system PACS system and voice dictation software. - Calls critical results to referring provider. - Recommends follow-up imaging in accordance with PA Act 112. - Other duties as assigned. Qualifications - Doctor of Medicine (MD) or Doctor of Osteopathic Medicine (DO) degree. - Neuroradiology Fellowship training. - Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice. - Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience. Requirements - 2-4 years’ experience in neurology (preferred). - Experience in a healthcare setting (preferred). - Current medical license in the state of Pennsylvania. - Certification by the American Board of Radiology. - DEA License. - Act 33 with renewal. - Act 34 with renewal. - Act 73 FBI Clearance with renewal. Benefits - Remote position. - Daylight Monday-Friday. - Occasional evening shifts possible. - 6 weekends per year. Equal Employment Opportunity Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations. Disclaimer This job description is not designed to contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee. Moreover, duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

*FULLY-REMOTE UPON ONSITE TRAINING* The Care Center Agent acts as the first point of contact for patients to meet their needs for information, support, and assistance by phone. The Care Center Agent is responsible for scheduling office appointments utilizing exceptional customer service skills to gain an understanding of the patient’s needs. Responsible to obtain accurate demographic information and verify proper insurance information. Additional responsibilities may include data reporting and obtaining referrals and authorizations. Education Minimum: High School Diploma or equivalent Preferred: Medical Terminology Registration/Certification/Licensure: N/A Experience: Minimum: Proven basic computer skills and ability to type 35 words per minute. Preferred: One year experience in a switchboard, medical practice, or call center. Other Requirements: N/A Status: Non-Exempt Physical Requirements: The following frequency definitions apply to all Physical Requirements unless otherwise noted: Occasional: (0-1/3 of day , 0 - 2.5 hrs/day, 1 - 4 reps/hr) Frequent: (1/3 -2/3 of day , 2.5 - 5.5 hrs/day, 5 -24 reps/hr) Constant: (> 2/3rd of day , > 5.5 hrs/day, > 24 reps/hr) NOTE: An asterisk (*) indicates that the item is an essential function. Non-Material Handling Standing - Remaining on one's feet in an upright position remaining stationary - N/A Walking - Remaining upright on one's feet, and moving about - OCCASIONAL Sitting* - Body remains in a seated position - CONSTANT Stooping - To bend the body downward and forward by bending the spine at the waist - N/A Bending - To flex the upper body forward - N/A Twisting* - To rotate the upper body forward - OCCASIONAL Climbing - To move the body in any direction on equipment or structures that do not include stairs or ladders - N/A Ladders - To ascend and descend ladders - N/A Stairs - To ascend and descend stairs - N/A Kneeling - To move the body downwards and come to rest on both hands and both knees - N/A Squatting - To move the body downwards by bending both knees - N/A Crouching - To bend the body forward and downward by bending the spine and the legs - N/A Crawling - To move the body forward or backwards on hands and knees - N/A Reaching Horizontal* - To extend the arms and hands outward, remaining under shoulder height - CONSTANT Reaching Overhead - To extend the arms and hands up and out over shoulder height - OCCASIONAL Grasping* - Using functional gripping of the hand to handle an object - CONSTANT Finger Manipulation* - To manipulate objects with the use of fingers - CONSTANT Seeing* - Using visual feedback to accomplish a task or activity - CONSTANT Hearing* - Using sound feedback to accomplish a task or activity - CONSTANT Repetitive Upper Extremity Use* - Using the arms and/or hands continuously or more than 2/3 of the total time - CONSTANT Repetitive Lower Extremity Use - Using the legs and/or feet continuously or more than 2/3 of the total time - N/A Material Handling Pushing - To exert a force upon an object in order to move it in a certain direction Pushing refers to moving an object away from the person - N/A Pulling - To exert a force upon an object in order to move it in a certain direction Pulling refers to moving an object towards the person - N/A Lift - Floor to Waist - N/A Lift - Waist to shoulder - N/A Lift - Shoulder to overhead - N/A Carrying - To transport an object or article using the arms or hands (> 10 feet) - N/A Environmental Factors Working alone - OCCASIONAL Working in cramped quarters - N/A Constant interruptions - FREQUENT Working with hands in water - N/A Use of power tools - N/A Working on ladders/scaffolding - N/A Exposure to vibration - N/A Exposure to dust - N/A Exposure to noise (constant) - N/A Exposure to electrical energy (outlets, etc) - N/A Exposure to temperature changes (heat, cold, humidity), that require special clothing - N/A Exposure to slippery walking surfaces - N/A Exposure to solvents, grease, oils - CONSTANT Exposure to radiant energy, ie computer terminal (more than 4 hours per shift)* - CONSTANT Working with bloodborne pathogens - N/A Cardiovascular Energy Requirements - Physical Demand Physical Demand Met Level Examples of similar activity intensity Sedentary to Light 0 - 3.5 Light house cleaning, washing dishes, serving food, food shopping, sitting, standing, computer work. Medium 3.6 -6.3 House work (mopping, scrubbing), health club exercising, treadmill work, stretching, yoga, walk/run-play with children, aerobic class, dancing, carrying bucket/wood, auto body repair, shoveling snow, golf (carrying clubs). Heavy to Very Heavy > 6.4 Calisthenics (push up, pull up, sit up, vigorous effort), carrying groceries upstairs, shoveling coal, bailing hay, fire fighting, sawing by hand, splitting wood. As relates to this position: Sedentary to Light* - CONSTANT Medium - N/A Heavy to Very Heavy - N/A I. Specific Job Responsibilities (Essential Functions): 1. Schedules appointments for patients by phone when they call in following medical practice scheduling protocols. Utilizes time management and customer service skills to facilitate phone calls with patient, staff, and others. Communicates calmly and clearly with patients about appointments in all circumstances. 2. Maintains scheduling system to ensure records are accurate and complete and can be used to analyze patient/staffing patterns. Confirms that updates (i.e., cancellations or additions) are input into the master schedule promptly. Stays up to date with system services to facilitate efficient and timely patient access. 3. Obtains referrals, authorizations, and demographic information for patients. Verifies insurance information to maximize reimbursement with all third party payers. 4. Communicates as needed with supervisor about any patient concerns/issues related to scheduling and/or system problems. 5. Analyzes situation and responds appropriately including when to elevate call to a clinical agent and/or supervisor. Performs other duties as assigned. II. Organizational Responsibilities: 1. Completed mandatory education, annual competencies and department specific education within established timeframes. 2. Completed annual employee health requirements within established timeframes. 3. Maintained license/certification, registration in good standing throughout fiscal year. 4. Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. Identifies and works to reduce potentially unsafe patient care or other safety practices. 5. Adheres to regulatory agency requirements, survey process and compliance.

**FULLY-REMOTE OPTION UPON IN-PERSON/ONSITE TRAINING** The Care Center Agent acts as the first point of contact for patients to meet their needs for information, support, and assistance by phone. The Care Center Agent is responsible for scheduling office appointments utilizing exceptional customer service skills to gain an understanding of the patient’s needs. Responsible to obtain accurate demographic information and verify proper insurance information. Additional responsibilities may include data reporting and obtaining referrals and authorizations. Education Minimum: High School Diploma or equivalent Preferred: Medical Terminology Registration/Certification/Licensure: N/A Experience: Minimum: Proven basic computer skills and ability to type 35 words per minute. Preferred: One year experience in a switchboard, medical practice, or call center. Other Requirements: N/A Status: Non-Exempt Physical Requirements: The following frequency definitions apply to all Physical Requirements unless otherwise noted: Occasional: (0-1/3 of day , 0 - 2.5 hrs/day, 1 - 4 reps/hr) Frequent: (1/3 -2/3 of day , 2.5 - 5.5 hrs/day, 5 -24 reps/hr) Constant: (> 2/3rd of day , > 5.5 hrs/day, > 24 reps/hr) NOTE: An asterisk (*) indicates that the item is an essential function. Non-Material Handling Standing - Remaining on one's feet in an upright position remaining stationary - N/A Walking - Remaining upright on one's feet, and moving about - OCCASIONAL Sitting* - Body remains in a seated position - CONSTANT Stooping - To bend the body downward and forward by bending the spine at the waist - N/A Bending - To flex the upper body forward - N/A Twisting* - To rotate the upper body forward - OCCASIONAL Climbing - To move the body in any direction on equipment or structures that do not include stairs or ladders - N/A Ladders - To ascend and descend ladders - N/A Stairs - To ascend and descend stairs - N/A Kneeling - To move the body downwards and come to rest on both hands and both knees - N/A Squatting - To move the body downwards by bending both knees - N/A Crouching - To bend the body forward and downward by bending the spine and the legs - N/A Crawling - To move the body forward or backwards on hands and knees - N/A Reaching Horizontal* - To extend the arms and hands outward, remaining under shoulder height - CONSTANT Reaching Overhead - To extend the arms and hands up and out over shoulder height - OCCASIONAL Grasping* - Using functional gripping of the hand to handle an object - CONSTANT Finger Manipulation* - To manipulate objects with the use of fingers - CONSTANT Seeing* - Using visual feedback to accomplish a task or activity - CONSTANT Hearing* - Using sound feedback to accomplish a task or activity - CONSTANT Repetitive Upper Extremity Use* - Using the arms and/or hands continuously or more than 2/3 of the total time - CONSTANT Repetitive Lower Extremity Use - Using the legs and/or feet continuously or more than 2/3 of the total time - N/A Material Handling Pushing - To exert a force upon an object in order to move it in a certain direction Pushing refers to moving an object away from the person - N/A Pulling - To exert a force upon an object in order to move it in a certain direction Pulling refers to moving an object towards the person - N/A Lift - Floor to Waist - N/A Lift - Waist to shoulder - N/A Lift - Shoulder to overhead - N/A Carrying - To transport an object or article using the arms or hands (> 10 feet) - N/A Environmental Factors Working alone - OCCASIONAL Working in cramped quarters - N/A Constant interruptions - FREQUENT Working with hands in water - N/A Use of power tools - N/A Working on ladders/scaffolding - N/A Exposure to vibration - N/A Exposure to dust - N/A Exposure to noise (constant) - N/A Exposure to electrical energy (outlets, etc) - N/A Exposure to temperature changes (heat, cold, humidity), that require special clothing - N/A Exposure to slippery walking surfaces - N/A Exposure to solvents, grease, oils - CONSTANT Exposure to radiant energy, ie computer terminal (more than 4 hours per shift)* - CONSTANT Working with bloodborne pathogens - N/A Cardiovascular Energy Requirements - Physical Demand Physical Demand Met Level Examples of similar activity intensity Sedentary to Light 0 - 3.5 Light house cleaning, washing dishes, serving food, food shopping, sitting, standing, computer work. Medium 3.6 -6.3 House work (mopping, scrubbing), health club exercising, treadmill work, stretching, yoga, walk/run-play with children, aerobic class, dancing, carrying bucket/wood, auto body repair, shoveling snow, golf (carrying clubs). Heavy to Very Heavy > 6.4 Calisthenics (push up, pull up, sit up, vigorous effort), carrying groceries upstairs, shoveling coal, bailing hay, fire fighting, sawing by hand, splitting wood. As relates to this position: Sedentary to Light* - CONSTANT Medium - N/A Heavy to Very Heavy - N/A I. Specific Job Responsibilities (Essential Functions): 1. Schedules appointments for patients by phone when they call in following medical practice scheduling protocols. Utilizes time management and customer service skills to facilitate phone calls with patient, staff, and others. Communicates calmly and clearly with patients about appointments in all circumstances. 2. Maintains scheduling system to ensure records are accurate and complete and can be used to analyze patient/staffing patterns. Confirms that updates (i.e., cancellations or additions) are input into the master schedule promptly. Stays up to date with system services to facilitate efficient and timely patient access. 3. Obtains referrals, authorizations, and demographic information for patients. Verifies insurance information to maximize reimbursement with all third party payers. 4. Communicates as needed with supervisor about any patient concerns/issues related to scheduling and/or system problems. 5. Analyzes situation and responds appropriately including when to elevate call to a clinical agent and/or supervisor. Performs other duties as assigned.

*FULLY-REMOTE UPON ONSITE TRAINING* The Care Center Agent acts as the first point of contact for patients to meet their needs for information, support, and assistance by phone. The Care Center Agent is responsible for scheduling office appointments utilizing exceptional customer service skills to gain an understanding of the patient’s needs. Responsible to obtain accurate demographic information and verify proper insurance information. Additional responsibilities may include data reporting and obtaining referrals and authorizations. Education Minimum: High School Diploma or equivalent Preferred: Medical Terminology Registration/Certification/Licensure: N/A Experience: Minimum: Proven basic computer skills and ability to type 35 words per minute. Preferred: One year experience in a switchboard, medical practice, or call center. Other Requirements: N/A Status: Non-Exempt Physical Requirements: The following frequency definitions apply to all Physical Requirements unless otherwise noted: Occasional: (0-1/3 of day , 0 - 2.5 hrs/day, 1 - 4 reps/hr) Frequent: (1/3 -2/3 of day , 2.5 - 5.5 hrs/day, 5 -24 reps/hr) Constant: (> 2/3rd of day , > 5.5 hrs/day, > 24 reps/hr) NOTE: An asterisk (*) indicates that the item is an essential function. Non-Material Handling Standing - Remaining on one's feet in an upright position remaining stationary - N/A Walking - Remaining upright on one's feet, and moving about - OCCASIONAL Sitting* - Body remains in a seated position - CONSTANT Stooping - To bend the body downward and forward by bending the spine at the waist - N/A Bending - To flex the upper body forward - N/A Twisting* - To rotate the upper body forward - OCCASIONAL Climbing - To move the body in any direction on equipment or structures that do not include stairs or ladders - N/A Ladders - To ascend and descend ladders - N/A Stairs - To ascend and descend stairs - N/A Kneeling - To move the body downwards and come to rest on both hands and both knees - N/A Squatting - To move the body downwards by bending both knees - N/A Crouching - To bend the body forward and downward by bending the spine and the legs - N/A Crawling - To move the body forward or backwards on hands and knees - N/A Reaching Horizontal* - To extend the arms and hands outward, remaining under shoulder height - CONSTANT Reaching Overhead - To extend the arms and hands up and out over shoulder height - OCCASIONAL Grasping* - Using functional gripping of the hand to handle an object - CONSTANT Finger Manipulation* - To manipulate objects with the use of fingers - CONSTANT Seeing* - Using visual feedback to accomplish a task or activity - CONSTANT Hearing* - Using sound feedback to accomplish a task or activity - CONSTANT Repetitive Upper Extremity Use* - Using the arms and/or hands continuously or more than 2/3 of the total time - CONSTANT Repetitive Lower Extremity Use - Using the legs and/or feet continuously or more than 2/3 of the total time - N/A Material Handling Pushing - To exert a force upon an object in order to move it in a certain direction Pushing refers to moving an object away from the person - N/A Pulling - To exert a force upon an object in order to move it in a certain direction Pulling refers to moving an object towards the person - N/A Lift - Floor to Waist - N/A Lift - Waist to shoulder - N/A Lift - Shoulder to overhead - N/A Carrying - To transport an object or article using the arms or hands (> 10 feet) - N/A Environmental Factors Working alone - OCCASIONAL Working in cramped quarters - N/A Constant interruptions - FREQUENT Working with hands in water - N/A Use of power tools - N/A Working on ladders/scaffolding - N/A Exposure to vibration - N/A Exposure to dust - N/A Exposure to noise (constant) - N/A Exposure to electrical energy (outlets, etc) - N/A Exposure to temperature changes (heat, cold, humidity), that require special clothing - N/A Exposure to slippery walking surfaces - N/A Exposure to solvents, grease, oils - CONSTANT Exposure to radiant energy, ie computer terminal (more than 4 hours per shift)* - CONSTANT Working with bloodborne pathogens - N/A Cardiovascular Energy Requirements - Physical Demand Physical Demand Met Level Examples of similar activity intensity Sedentary to Light 0 - 3.5 Light house cleaning, washing dishes, serving food, food shopping, sitting, standing, computer work. Medium 3.6 -6.3 House work (mopping, scrubbing), health club exercising, treadmill work, stretching, yoga, walk/run-play with children, aerobic class, dancing, carrying bucket/wood, auto body repair, shoveling snow, golf (carrying clubs). Heavy to Very Heavy > 6.4 Calisthenics (push up, pull up, sit up, vigorous effort), carrying groceries upstairs, shoveling coal, bailing hay, fire fighting, sawing by hand, splitting wood. As relates to this position: Sedentary to Light* - CONSTANT Medium - N/A Heavy to Very Heavy - N/A I. Specific Job Responsibilities (Essential Functions): 1. Schedules appointments for patients by phone when they call in following medical practice scheduling protocols. Utilizes time management and customer service skills to facilitate phone calls with patient, staff, and others. Communicates calmly and clearly with patients about appointments in all circumstances. 2. Maintains scheduling system to ensure records are accurate and complete and can be used to analyze patient/staffing patterns. Confirms that updates (i.e., cancellations or additions) are input into the master schedule promptly. Stays up to date with system services to facilitate efficient and timely patient access. 3. Obtains referrals, authorizations, and demographic information for patients. Verifies insurance information to maximize reimbursement with all third party payers. 4. Communicates as needed with supervisor about any patient concerns/issues related to scheduling and/or system problems. 5. Analyzes situation and responds appropriately including when to elevate call to a clinical agent and/or supervisor. Performs other duties as assigned. II. Organizational Responsibilities: 1. Completed mandatory education, annual competencies and department specific education within established timeframes. 2. Completed annual employee health requirements within established timeframes. 3. Maintained license/certification, registration in good standing throughout fiscal year. 4. Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self. Identifies and works to reduce potentially unsafe patient care or other safety practices. 5. Adheres to regulatory agency requirements, survey process and compliance.

Role Description The Care Center Agent acts as the first point of contact for patients to meet their needs for information, support, and assistance by phone. The Care Center Agent is responsible for scheduling office appointments utilizing exceptional customer service skills to gain an understanding of the patient’s needs. Responsible to obtain accurate demographic information and verify proper insurance information. Additional responsibilities may include data reporting and obtaining referrals and authorizations. Qualifications - Minimum: High School Diploma or equivalent - Preferred: Medical Terminology Requirements - Minimum: Proven basic computer skills and ability to type 35 words per minute - Preferred: One year experience in a switchboard, medical practice, or call center Benefits - Status: Non-Exempt Physical Requirements - Occasional: Walking, Reaching Overhead - Constant: Sitting, Reaching Horizontal, Grasping, Finger Manipulation, Seeing, Hearing, Repetitive Upper Extremity Use Specific Job Responsibilities (Essential Functions) - Schedules appointments for patients by phone when they call in following medical practice scheduling protocols. Utilizes time management and customer service skills to facilitate phone calls with patient, staff, and others. Communicates calmly and clearly with patients about appointments in all circumstances. - Maintains scheduling system to ensure records are accurate and complete and can be used to analyze patient/staffing patterns. Confirms that updates (i.e., cancellations or additions) are input into the master schedule promptly. Stays up to date with system services to facilitate efficient and timely patient access. - Obtains referrals, authorizations, and demographic information for patients. Verifies insurance information to maximize reimbursement with all third party payers. - Communicates as needed with supervisor about any patient concerns/issues related to scheduling and/or system problems. - Analyzes situation and responds appropriately including when to elevate call to a clinical agent and/or supervisor. Performs other duties as assigned.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Care Center Agent acts as the first point of contact for patients to meet their needs for information, support, and assistance by phone. The Care Center Agent is responsible for scheduling office appointments utilizing exceptional customer service skills to gain an understanding of the patient’s needs. Responsibilities include: - Obtaining accurate demographic information and verifying proper insurance information. - Data reporting and obtaining referrals and authorizations. Qualifications - Minimum: High School Diploma or equivalent - Preferred: Medical Terminology Requirements - Minimum: Proven basic computer skills and ability to type 35 words per minute. - Preferred: One year experience in a switchboard, medical practice, or call center. Physical Requirements The following frequency definitions apply to all Physical Requirements unless otherwise noted: - Occasional: (0-1/3 of day, 0 - 2.5 hrs/day, 1 - 4 reps/hr) - Frequent: (1/3 - 2/3 of day, 2.5 - 5.5 hrs/day, 5 - 24 reps/hr) - Constant: (> 2/3rd of day, > 5.5 hrs/day, > 24 reps/hr) Physical activities include: - Sitting: Body remains in a seated position - CONSTANT - Twisting: To rotate the upper body forward - OCCASIONAL - Reaching Horizontal: To extend the arms and hands outward, remaining under shoulder height - CONSTANT - Grasping: Using functional gripping of the hand to handle an object - CONSTANT - Finger Manipulation: To manipulate objects with the use of fingers - CONSTANT - Seeing: Using visual feedback to accomplish a task or activity - CONSTANT - Hearing: Using sound feedback to accomplish a task or activity - CONSTANT - Repetitive Upper Extremity Use: Using the arms and/or hands continuously or more than 2/3 of the total time - CONSTANT Specific Job Responsibilities (Essential Functions) - Schedules appointments for patients by phone when they call in following medical practice scheduling protocols. - Maintains scheduling system to ensure records are accurate and complete. - Obtains referrals, authorizations, and demographic information for patients. - Communicates as needed with supervisor about any patient concerns/issues related to scheduling and/or system problems. - Analyzes situation and responds appropriately including when to elevate call to a clinical agent and/or supervisor. - Performs other duties as assigned. Organizational Responsibilities - Completed mandatory education, annual competencies and department specific education within established timeframes. - Completed annual employee health requirements within established timeframes. - Maintained license/certification, registration in good standing throughout fiscal year. - Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques. - Adheres to regulatory agency requirements, survey process and compliance.