Client Escalations Specialist Remote United States One Legal Full time About One Legal, an InfoTrack Company One Legal, a division of InfoTrack, is a one-stop online solution for legal professionals to file court documents in every California court, manage service of process nationwide, and more. A leader in innovative technology solutions for legal professionals for more than 30 years, One Legal continues to be among the most respected in the industry. As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, we'd love for you to join us. About the role As a Client Escalations Specialist within One Legal, you will play a pivotal role in ensuring the seamless resolution of client issues, contributing to our commitment to operational excellence and continuous improvement. We are seeking a versatile team member who excels in active listening, problem-solving, and deploying de-escalation techniques to provide efficient resolutions for our clients. Responsibilities: - Act as the primary contact for upper-level support and de-escalate sensitive client situations - Proactively monitor and resolve problem jobs, prioritizing a high-quality client experience - Employ problem-solving skills to identify root causes, leveraging all available resources for efficient resolutions - Maintain accurate records within ServeManager, ensuring adherence to established policies - Partner with your manager to meet corporate and department goals - Stay updated on technological advancements to enhance service levels and efficiency - Assist in the onboarding of new team members Requirements - 3+ years in Customer Support, preferably in a Call Center; legal services industry familiarity is advantageous - Proficient in CRM tools and customer support software (e.g., Salesforce, Intercom) - Excellent written and verbal communication with strong interpersonal skills - Ability to thrive in a fast-paced environment, demonstrating self-motivation and initiative - Strong time management and organizational skills with a proactive approach - Effective collaboration with diverse personalities and skillsets across all organizational levels Candidates must be available to work a schedule that falls between 8:00 a.m. and 6:00 p.m. Pacific Time. Compensation The anticipated starting base pay range for this role is listed below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications and internal pay equity. $24.00 per hour - $30.50 per hour Benefits What Sets One Legal, an InfoTrack Company apart At One Legal, we’re committed to a workplace where everyone feels comfortable doing their best work and having fun! We also believe in a work/life balance that fulfills you while you’re here and supports you when you’re not. We built our benefits package to prove that we’re committed to you having everything you need. Our benefits guide, located , illustrates what we offer full-time employees and a sneak preview is below: - 401(k) Match - Medical, Dental, & Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums - Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance - 20 Days of Paid Time Off (PTO) - 11 Paid Holidays - “Be Me Time” off for mental health, re-charging, volunteering - Matching Gift Program - Monthly Internet Stipend for Remote Employees Our Commitment We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold. InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Title: Senior/Principal Clinical Team Manager, Hematology/Oncology - Remote, Spain - Remote, Romania - Remote, Greece - Remote, France - Remote, Serbia - Remote, Czechia - Remote, Bulgaria - Remote, Netherlands - Remote, Milano, Italy - Remote, Poland - Remote, United Kingdom Full time Remote Join us as a Senior Clinical Trial Manager - Make an Impact at the Forefront of Innovation The Senior Clinical Trial Manager is accountable for achieving the final clinical deliverable (usually clean data from evaluable patients as specified in the study protocol) within the time period specified in the contract with the customer. The Clinical Trial Manager interprets data on project issues and makes good business decisions with support from experienced team members or line manager. Works to ensure that all clinical deliverables meet the customer's time/quality/cost expectations. Maintains profitability by ensuring clinical activity is conducted within contract scope, through efficient management of the clinical team. The position involves working on projects of low to moderate complexity and as part of a team of CTMs. We are seeking experienced Clinical Trial Managers (CTMs) to join our growing Hematology/Oncology team. Ideal candidates will bring regional and/or global CTM experience, along with expertise in one or more of the following therapeutic areas and indications: - Ovarian Cancer - Sickle Cell Disease - Non-Hodgkin Lymphoma - Acute Myeloid Leukemia (AML) - Glioma - Head & Neck Cancer - Pancreatic Cancer - Prostate Cancer - Non-Small Cell Lung Cancer (NSCLC) - Breast Cancer - Colorectal Cancer Experience with Radiopharmaceuticals, Cell & Gene Therapy, and CAR-T therapies is highly desirable. What You'll Do: • Manage all clinical operational and quality aspects of allocated studies, of low to moderate complexity, in compliance with ICH GCP. In accordance to project specific requirements, may assume Clinical Study Manager (CSM) responsibilities on small and/or less complex projects. • Develop clinical tools (e.g. Monitoring Plan, Monitoring Guidelines) in conjunction with the Data Quality Plan. Contribute to the development of the Master Action Plan (MAP) for providing clinical related documents. Ensure timely set up, organization, content and quality of the relevant sections of the Trial Master File (local and central). May participate in the design and development of CRFs, CRF guidelines, patient informed consent templates and other protocol specific documents as required. Collaborate with the project manager to prepare, organize, and present at client meetings, including bid defense and hand-off meetings. • Collaborate with the clinical team and other departments as needed to meet deliverables of the project. Regularly communicate with the team and lead team meetings to ensure that timelines, resources, interactions, and quality are maintained. Responsible for the implementation and training of standardized clinical monitoring processes within the study and according to corporate standard policies. Responsible for the timely archiving of documents and study materials for the department. • Ensure achievement of the final clinical deliverable within the contractual time period specified by preparing and monitoring clinical activity timelines and metrics, providing status updates to the project manager, regularly reviewing projects using tracking and management tools, implementing recovery actions, reviewing monitoring visit reports, and managing CRF collection and query resolution. Continuously monitor or co-monitors clinical trials to assess performance and ensure contractual obligations are met. In smaller regions, may routinely conduct Accompanied Field Visits (AFVs) and be accountable for project financials. • May communicate with study sites regarding issues such as protocol, patient participation, case report form completion and other study-related issues. • May coordinate all start-up activities and ensures that timely ethics committee and regulatory submissions (if appropriate) are addressed. Ensure that essential document quality meets the expectation of Regulatory Compliance Review. Review and follows up on all questions raised by the ethics committees. • May provide input into preparation of forecast estimates for clinical activities. Responsible for clinical resource management, assignment, delegation of clinical responsibilities and identification of additional resource requirements. Education & Experience Requirements: • Bachelor's degree or equivalent and relevant formal academic / vocational qualification • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years). In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Knowledge, Skills, Abilities: • Good leadership skills, effective at mentoring and training, and capable of motivating and integrating teams • Good planning and organizational skills to enable effective prioritization of workload • Solid interpersonal and problem solving skills to enable working in a multicultural matrix organization • Capable of working effectively in a changing environment with complex/ambiguous situations • Familiarity with the practices, processes, and requirements of clinical monitoring • Good judgment and decision making skills • Effective oral and written communication skills, including English language proficiency • Capable of evaluating workload against project budget and adjusting resources accordingly • Sound financial acument and knowledge of budgeting, forecasting and fiscal management • Strong attention to detail • Solid understanding of relevant regulations e.g. ICH/GCP, FDA guidelines, etc. • Good computer skills to effectively use automated systems and computerized applications such as Outlook, Excel, Word, etc.

Title: Senior Registry Manager - CorEvitas Location: Waltham, MA, USA Remote Full-time Discover Impactful Work: CorEvitas is the built-for-purpose gold-standard provider of real-world evidence. CorEvitas provides a holistic approach to capturing real-world data through patient-centered solutions including clinical registries, patient insight studies, biospecimen solutions and specialty electronic health record (EHR) data. We operate 13 major autoimmune and inflammatory registries across the US, Canada, Europe, and Japan, collecting data from nearly 600 clinical sites. A day in the Life: - Responsible for full oversight and management of day-to-day activities within the entire registry, while utilizing key metrics on execution and performance in its entirety Keys to Success: - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise. - Direct and oversee assigned registry and registry team - Maintain strong relationships with participating sites - Enforce appropriate execution of IRB approved protocol, ensure full regulatory compliance is followed with each site. - Ensure and monitor data queries within assigned registries are resolved in a timely manner - Strategize new business development in expansion of participating providers, sites and or registries - Supervising to include Organizing workflow to accomplish established objectives; delegating responsibilities; training, mentoring, and evaluating team member development. - Appraise performing sites in a timely yet appropriate manner - Submit by the 1st of each month key performance indicators of sites participation and enrollment for assigned registry to the Director of Registry Mgt. - Work alongside key CorEvitas departments to build out strategies that increase provider and subscriber participation in existing registries and create new opportunities in additional therapeutic areas - Participate in all interactions with current subscribers to appropriately communicate status of enrollment per subscriber agreement. Drive and lead input to desired changes as related to the - CorEvitas Registry protocol, questionnaires, site performance metrics and assessments and EDC systems - Work alongside key leadership to balance resource allocation against achievement of company goals. - Design and implement recruitment strategies for sites and investigators; work with principal investigators to overcome enrollment barriers and suggest best practices Education - Master’s degree, preferably in life sciences, public health, health services research or related area or bachelor’s degree and equivalent experience. - Preferred: Advanced degree, Research, and regulatory certifications, i.e., RAPS or ACRP certificates Experience - 6 + years’ experience in a clinical research setting. - Requires GCP and HSP training certificates per policies and procedures. Knowledge, Skills, Abilities - Experience analyzing and interpreting written material and quantitative data to draw conclusions and make recommendations based on that data. - Demonstrated proficiency in accessing information stored in large data systems. Demonstrated experience using computer applications, including Microsoft Word, Excel spreadsheet and PowerPoint presentation programs, REDCap, Zelta, Salesforce - Requires GCP and HSP training certificate per company policies and procedures. - Must be able to manage multiple study timelines, sites, and subscriber's commitments. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: - A choice of national medical and dental plans, and a national vision plan, including health incentive programs - Employee assistance and family support programs, including commuter benefits and tuition reimbursement - At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy - Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan - Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

Role Description As a Senior Customer Success Manager at Boardwise, you will help our enterprise customers successfully implement, adopt, and scale Boardwise across their organisation. You act as a trusted advisor for board offices, executive assistants, governance teams, and senior stakeholders - combining customer success with consulting and change management. Your focus is to guide customers through onboarding and adoption, identify organisational challenges, and ensure that Boardwise creates long-term value in their daily work. - Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion - Lead implementation and change projects with multiple stakeholders - Consult customers on governance, meeting preparation, collaboration, and decision-making processes - Facilitate onboarding sessions, workshops, trainings, and enablement formats - Identify adoption risks and develop clear actions to increase usage and customer value - Build strong relationships with board offices, executive assistants, legal, governance, IT, and senior stakeholders - Share customer feedback and insights with Product, Tech, Sales, and Leadership - Improve CS processes, playbooks, and scalable enablement materials Qualifications - Based in Germany - Several years of experience in Customer Success, Consulting, Change Management, SaaS implementation, or Account Management - Experience working with enterprise customers and complex stakeholder structures - Strong communication and stakeholder management skills in German and English - Ability to consult customers, lead workshops, and translate complexity into clear next steps - Structured, proactive, hands-on, and customer-first mindset - Experience with tools such as Zendesk, HubSpot, Salesforce, Gainsight, or similar is a plus Benefits - 100% remote work and flexible working hours - High ownership in a fast-growing SaaS company - Strategic role at the intersection of Customer Success, Consulting, Change Management, Product, and Sales - Close collaboration with enterprise customers and senior stakeholders - Transparent, trust-based culture with fast decision-making - 2–3 offsites and workshops per year - Clear development paths and a steep learning curve Company Description Boardwise is a leading board management software designed to streamline board meetings and governance processes. By integrating seamlessly with Microsoft, Boardwise reduces the administrative burden by up to 50%, enabling executive teams to focus on strategic decisions. Trusted by top companies like Würth, E.ON, and Stihl, our solution enhances efficiency, security, and collaboration in the boardroom. We’re dedicated to making board meetings more productive and easy to manage.