• Establish and execute the SBA lending strategy, aligning growth objectives, risk appetite, and portfolio optimization with enterprise goals. • Lead and develop a high-performing SBA leadership team, shaping organizational structure, staffing, and succession planning. • Serve as the primary SBA subject matter expert and strategic advisor to executive leadership. • Maintain accountability for the SBA portfolio, including credit quality, performance trends, concentration risk, and loan repurchase management. • Direct end-to-end SBA operations, including loan processing, servicing, liquidation, and guaranteed loan sales strategy. • Manage financial performance through pricing strategies, gain on sale optimization, cost efficiencies, and performance metrics. • Ensure compliance with SBA, federal, state, and bank regulations while serving as a key liaison with regulators, auditors, and internal partners. • Partner cross-functionally with Credit, Risk, Finance, Operations, and Business Banking to drive execution and strengthen collaboration.

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a Director, Product Analytics - iGaming, you'll lead the strategy and execution behind how we measure, optimize, and evolve the online casino experience across our iGaming portfolio. You'll partner closely with Product, Marketing, Operations, and Finance teams to uncover insights that shape product innovation, customer engagement, and long-term growth. From defining success metrics to building scalable experimentation frameworks, you'll influence how we deliver high-impact experiences across multiple brands, platforms, and customer segments. You'll also guide and grow a high-performing analytics team while helping drive the future of product decision-making through data. What you'll do as a Director, Product Analytics - iGaming - Lead and develop a growing team of Analysts and Analytics Managers while fostering a culture of curiosity, accountability, and high-impact execution. - Define and evolve the product analytics strategy across the iGaming portfolio, with a focus on player engagement, monetization, retention, and customer lifetime value. - Partner with Product, Engineering and game development teams to identify high-leverage opportunities, prioritize investments, and influence roadmap decisions through data. - Build scalable frameworks, dashboards, and analytical models that improve decision-making across product experiences and customer journeys. - Drive experimentation strategy by identifying key assumptions, developing testing methodologies, and evaluating performance to optimize customer outcomes. - Translate complex behavioral and product data into actionable insights and compelling narratives for senior leadership and cross-functional stakeholders. - Establish and operationalize key performance indicators to measure the success of new features, promotions, and product enhancements across the iGaming ecosystem. - Align customer value insights with financial forecasts, marketing strategy, and long-term business planning to support sustainable growth. What you'll bring - At least 8 years of analytics experience, preferably within a B2C technology, e-commerce, gaming, financial services, or consumer product environment. - At least 4 years of direct management experience leading high-performing analytics teams, with a strong passion for mentorship and team development. - Expertise in product analytics, experimentation, customer behavior analysis, and performance measurement across digital products or platforms. - Experience building scalable analytical frameworks, self-service reporting tools, and data-driven processes that influence strategic business decisions. - Strong proficiency with SQL, Snowflake, Python, R, and data visualization platforms such as Tableau or Looker. - Deep understanding of statistics, hypothesis testing, experimentation design, and predictive modeling techniques. - Exceptional communication and storytelling skills, with the ability to simplify complex analytical concepts for technical and non-technical audiences. - Proven ability to navigate ambiguity, balance competing priorities, and drive impact in a fast-paced, highly collaborative environment. - Prior experience in gaming, online casino, or entertainment products is a plus but not required. Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role. The US base salary range for this full-time position is 173,000.00 USD - 216,300.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• Manage and grow existing and new launch EDU agency client accounts – delivering outstanding client service, strong channel performance, and aligned execution on key initiatives. • Manage weekly partnership meetings, design & deliver QBR presentations that align with client strategic goals and performance objectives and distinctly reinforce Zeta’s core value proposition. • Serve as point person for all client and campaign requests, communicating regularly with client re: pacing, performance, progress on initiatives, campaign recommendations, creative compliance, and new opportunities to scale. • Liaise with channel management teams on in scope media channels to ensure aligned execution and drive performance initiatives • Develop deep understanding of Zeta’s broader product offerings, reporting analytics, competitive advantages, resources and processes to identify cross sell and upsell opportunities to benefit clients under management • Coordinate with client and internal contributing teams to develop and manage client roadmap outlining major milestones, testing and opportunities that proactively identify areas for program enhancements and incremental revenue. • Coordinate and manage campaign executions, including custom creative build-outs, set-up of assets, development of campaign timelines, data pulls based on client audience targeting and organization of campaign documentation • Conceptualize and manage project timelines, coordinating with internal teams to meet client goals • Share expertise and advise clients on new campaign strategies to generate continued results • Manage administrative rhythm of month, ie - insertion orders, pacing reports, billing, internal finance requests

• Define, own, and drive strong performance and quality metrics and standards—including productivity, reliability, and patient satisfaction— while managing operational efficiency and costs. • Design, build, and execute on an organizational strategy that drives operational efficiency, team performance, business outcomes, and high-quality patient-centric support at scale. • Define our talent management strategy, partnering with our People Success team to define and maintain competency frameworks, career paths, and succession plans. • Partner with Workforce Management to ensure staffing models, schedules, and capacity plans support service levels and business priorities. • Partner with key stakeholders to staff across channels and equip the team to resolve a variety of complex issue types while navigating ambiguous external dependencies. • Influence across the business, elevating the team's insights through clear data stories and patient-centric narratives, partnering cross-functionally to improve our product and services. • Partner on patient retention and engagement strategies—designing proactive support programs, escalation protocols, and high-touch interventions that drive patient retention and reduce churn. • Apply continuous improvement and lean principles to drive a culture of change and operational excellence, including owning pilots and monitoring results to inform decisions on path forward. • Perform other duties as assigned.