Role Description The Technical Sales Operations Program Manager owns the planning, coordination, and execution of high-impact commercial and Sales Operations programs. This senior individual contributor turns executive objectives into clear roadmaps, runs cross-functional workstreams, and ensures that strategic initiatives land with the field in a consistent, measurable way. You will sit at the center of Sales Ops, partnering with Sales, Finance, Product, Commercial, IT, and Enablement to drive initiatives such as account planning, refresh and accelerator programs, forecasting and ASP improvements, and tooling/process changes. What You’ll Do - Program Ownership & Road mapping - Translate executive goals into program charters with clear scope, success metrics, timelines, and decision points. - Help drive the end-to-end delivery of strategic projects — from prioritization and planning through execution and measurement. - Define and manage dependencies, risks, issues, and tradeoffs, escalating when decisions or air cover are needed. - Serve as a point of contact and strategic advisor for complex Sales Operations challenges across the business. - Cross‑Functional Execution & Governance - Lead and develop core program teams and routines (weekly workstream syncs, cross functional working sessions, operating committee preps, steering meetings). - Drive alignment across Sales, Finance, Product, CX, IT, Comp, and Enablement, ensuring owners know what’s expected and when. - Prepare pre‑reads, decision packs, and follow‑ups so leaders have clear options and next steps after each governance touchpoint. - Rhythm of Business & Initiative Integration - Align strategic projects into the broader Rhythm of Business (forecast cadence, QBRs, annual planning, SPIFFs, product launches). - Ensure programs are sequenced realistically against field bandwidth and calendar constraints. - Partner with Sales Ops Managers, ASP, and other capability teams to define, prioritize, and deliver system improvements that improve day‑to‑day operating efficiency. - Analytics, Insights & Outcomes Tracking - Partner with Analytics, Finance, and Data teams to define program KPIs and dashboards (adoption, impact, financial outcomes). - Track organizational goals, important metrics, and risks, surfacing issues early, guiding problem-solving discussions, and driving follow-through resolutions. - Change Management & Field Readiness - Inspire change management efforts, ensuring smooth adoption of process improvements and system changes across all impacted collaborators. - Coordinate field‑facing assets (FAQs, one‑pagers, playbooks, timelines) so sales leaders and reps understand what’s changing and why. - Gather field feedback, translate it into structured requirements, and feed it back into program design and prioritization. - Continuous Improvement & Operating Model Maturity - Document and refine repeatable playbooks for key programs (e.g., account planning cycles, refresh campaigns, forecasting improvements). - Find opportunities to improve processes and ways of working, partnering with teams to help drive clarity, efficiency, and scalability. - Help move Sales Ops capabilities from ad hoc to managed/optimized by making programs more predictable and scalable over time. Qualifications - 7–10 years of experience in Sales Operations, Program/Project Management, Strategy, or related roles in a B2B environment. - Proven track record leading cross‑functional programs from concept through execution (not just participating). - Strong program management toolkit: charters, roadmaps, RAID logs, stakeholder maps, governance routines. - Excellent executive communication skills—able to distill complex, messy work into crisp narratives and clear options. - Comfort working with data and financials (e.g., pipeline, bookings, quota, margin, productivity), even if you’re not the primary analyst. - Demonstrated ability to influence without authority across Sales, Finance, Product, and technical teams. Preferred Qualifications - Experience in Sales Operations or Revenue Operations in a growth or transformation context. - Familiarity with CRM and Sales planning/comp tools (e.g., Salesforce, Varicent, or similar). - Background working with or alongside Sales Analytics / FP&A to measure program impact. - Formal training or certification in program/project management (e.g., PMP, PgMP, Agile) is a plus. - Healthcare, med‑tech, or complex enterprise B2B sales experience is a plus. - Synthesize data and qualitative feedback into simple narratives that show if initiatives are working and what should change. - Track Sales Performance across key segments, programs, and leadership forums, helping translate results into clear actions, priorities, and executive visibility. - Own tracking and reporting for Sales Incentives and special programs, including SPIFFs and targeted performance campaigns, monitoring participation, progress, payout alignment, and overall business impact. Company Description Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.” Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy. - As Passionate Transformers, we find a better way to innovate relentlessly. - Being Mission Driven, we consistently deliver on our promises. - Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation. - Understanding that Relationships Matter creates synergies that yield the greatest benefits for all. - Intellectually Curious, eager to think deeper to learn and improve. - In Doing the Right Thing, we lead by example in ALL we do. We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster inclusion and belonging, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all. Omnicell is dedicated to fostering an inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.

• Own the catalysis validation program plan end-to-end: campaign sequencing, partner SOWs, sample logistics, data ingestion timelines, and milestone tracking • Manage external validation partners including contracting cadence and deliverable acceptance • Coordinate internal hand-offs across Research Scientists and Computational/ML Scientists • Operationalize the design-test-make-deploy pipeline for this vertical • Drive risk, schedule, and resource trade-offs with the Vertical Lead

• Lead cross-functional programs that drive the digital and platform transformation of the global Support organization • Translate support and customer service requirements into technical specifications for internal tooling frameworks, process changes and customer-facing support features • Manage the lifecycle for deployment of autonomous diagnostic agents, predictive support models, and AI-powered workflow automations • Align program milestones with organizational KPIs by delivering data-driven progress updates and metrics architectures to executive leadership • Iterate technical planning models, team workflows, and program reporting systems to improve end-to-end alignment with company long-range planning objectives • Govern technical program management frameworks and delivery standards within the Support organization to maintain consistent execution across workstreams • Sponsor operational initiatives that pinpoint manual-to-automation workflow transitions to capture cost-efficiency gains and optimize self-service solutions • Anticipate industry disruptions driven by AI and leverage technology trends to enhance functional strategy and long-term operational excellence

Role Description Serves as a Social Science Program Specialist within the Office of Mental Health Suicide Prevention, located in (Teams Operations), Veterans Crisis Line (VCL) Clinical Operations. The VCL is a 24-hour, 7 days a week, 365 days a year service aimed at connecting callers, texters and chatters, worldwide to a caring, qualified VA employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members, and their family members. The Crisis Operations Workflow Coordinator (WFC) provides technical expertise as a senior advisor to co-workers for VCL day-to-day operations. The WFC provides the first line of consultation to Crisis Responders and Social Services Assistants. - Monitors communication from across contact platforms (phone, chat, text). - Recommends or informs management if changes to existing policies/procedures, knowledge base, standard work, training, or tracking mechanisms are needed. - Monitors unplanned staff absences and adjusts coverage as needed. - Provides first line consultation to Responders/SSA's who encounter one-of-a-kind or unfamiliar situations. - Relays information on unplanned changes and reports to supervisor/manager. - Provides technical expertise on a wide range of issues and situations encountered in day-to-day operations. - Initiates and carries out contingency and emergency procedures when needed. - Utilizes a variety of specialized software applications to collect and record data/information. - Troubleshoots new and existing procedures and applications. - Performs other duties as assigned by leadership. Work Schedule: Varied work schedule to include evenings, nights, weekends and holidays to provide 24/7 call center coverage. Tour will be determined after final selections and will be based on seniority. Tour is subject to change based on program needs. Selectees will be expected to work all shifts. Remote: This is a remote position. Qualifications - To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/10/2026. - Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. - Individual Occupational Requirement: Must possess one of the following: - Degree in behavioral or social science; or related disciplines appropriate to the position. (TRANSCRIPTS ARE REQUIRED) - Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. (TRANSCRIPTS ARE REQUIRED) - Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. Requirements - Specialized Experience: One year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Must meet 3/4 of the following examples: - Monitoring interactions to ensure consultation, collaboration and expedited connections to treatment programs, resources and emergency services occur. - Recommending and informing management if changes to existing policies/procedures, knowledge base, standard work, training, or tracking mechanisms are needed. - Providing expertise on a wide range of technical situations encountered in day-to-day operations. - Monitors communication from across different contact platforms (phone, text, chat). - Education to Qualify: Possess a Ph.D. or equivalent doctoral degree related to the work of the position or 3 full years of progressively higher-level graduate education leading to such a degree. (TRANSCRIPTS ARE REQUIRED) - Combination of Education and Experience to Qualify: An equivalent combination of specialized experience and graduate education as described above may be used to meet the total qualification requirements for this position. (TRANSCRIPTS ARE REQUIRED) Benefits - Relocation/Recruitment Incentives: Not authorized - Critical Skills Incentive (CSI): Not authorized - Permanent Change of Station (PCS): Not authorized