• Lead cross-functional programs that drive the digital and platform transformation of the global Support organization • Translate support and customer service requirements into technical specifications for internal tooling frameworks, process changes and customer-facing support features • Manage the lifecycle for deployment of autonomous diagnostic agents, predictive support models, and AI-powered workflow automations • Align program milestones with organizational KPIs by delivering data-driven progress updates and metrics architectures to executive leadership • Iterate technical planning models, team workflows, and program reporting systems to improve end-to-end alignment with company long-range planning objectives • Govern technical program management frameworks and delivery standards within the Support organization to maintain consistent execution across workstreams • Sponsor operational initiatives that pinpoint manual-to-automation workflow transitions to capture cost-efficiency gains and optimize self-service solutions • Anticipate industry disruptions driven by AI and leverage technology trends to enhance functional strategy and long-term operational excellence

Role Description Serves as a Social Science Program Specialist within the Office of Mental Health Suicide Prevention, located in (Teams Operations), Veterans Crisis Line (VCL) Clinical Operations. The VCL is a 24-hour, 7 days a week, 365 days a year service aimed at connecting callers, texters and chatters, worldwide to a caring, qualified VA employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members, and their family members. The Crisis Operations Workflow Coordinator (WFC) provides technical expertise as a senior advisor to co-workers for VCL day-to-day operations. The WFC provides the first line of consultation to Crisis Responders and Social Services Assistants. - Monitors communication from across contact platforms (phone, chat, text). - Recommends or informs management if changes to existing policies/procedures, knowledge base, standard work, training, or tracking mechanisms are needed. - Monitors unplanned staff absences and adjusts coverage as needed. - Provides first line consultation to Responders/SSA's who encounter one-of-a-kind or unfamiliar situations. - Relays information on unplanned changes and reports to supervisor/manager. - Provides technical expertise on a wide range of issues and situations encountered in day-to-day operations. - Initiates and carries out contingency and emergency procedures when needed. - Utilizes a variety of specialized software applications to collect and record data/information. - Troubleshoots new and existing procedures and applications. - Performs other duties as assigned by leadership. Work Schedule: Varied work schedule to include evenings, nights, weekends and holidays to provide 24/7 call center coverage. Tour will be determined after final selections and will be based on seniority. Tour is subject to change based on program needs. Selectees will be expected to work all shifts. Remote: This is a remote position. Qualifications - To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/10/2026. - Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. - Individual Occupational Requirement: Must possess one of the following: - Degree in behavioral or social science; or related disciplines appropriate to the position. (TRANSCRIPTS ARE REQUIRED) - Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. (TRANSCRIPTS ARE REQUIRED) - Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field. Requirements - Specialized Experience: One year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Must meet 3/4 of the following examples: - Monitoring interactions to ensure consultation, collaboration and expedited connections to treatment programs, resources and emergency services occur. - Recommending and informing management if changes to existing policies/procedures, knowledge base, standard work, training, or tracking mechanisms are needed. - Providing expertise on a wide range of technical situations encountered in day-to-day operations. - Monitors communication from across different contact platforms (phone, text, chat). - Education to Qualify: Possess a Ph.D. or equivalent doctoral degree related to the work of the position or 3 full years of progressively higher-level graduate education leading to such a degree. (TRANSCRIPTS ARE REQUIRED) - Combination of Education and Experience to Qualify: An equivalent combination of specialized experience and graduate education as described above may be used to meet the total qualification requirements for this position. (TRANSCRIPTS ARE REQUIRED) Benefits - Relocation/Recruitment Incentives: Not authorized - Critical Skills Incentive (CSI): Not authorized - Permanent Change of Station (PCS): Not authorized

Role Description The Program Manager leads strategic programs that enable clients and our organization to confidently achieve meaningful outcomes – on time, within budget, and with high quality. By fostering alignment across stakeholders and ensuring governance, Program Managers help transform ideas into results that improve client experience and operational excellence. This role ensures strong governance, stakeholder alignment, and effective communication throughout program planning and execution. This work ensures clarity, accountability, and progress for the initiatives that matter most, while creating an environment where teams can thrive and deliver with purpose. Responsibilities - Monitor program performance, risks, and issues; implement corrective actions as needed. - Govern program execution and ensure adherence to organizational standards and methodologies. - Partner with Account Managers to understand client objectives and communicate program status. - Develop strategic program roadmaps by guiding cross-functional teams to define objectives, projects, business cases, milestones, and sequencing. - Oversee intake-to-approval process for program-level initiatives, including scoping and estimation. - Monitor program progress, risks, issues, and dependencies; escalate and resolve barriers. - Provide accurate reporting and insights to leadership and clients on program health and outcomes. - Drive accountability across delivery teams to meet timelines, budgets, and quality standards. - Facilitate stakeholder communication and alignment throughout planning and execution. - Collect and analyze data to prepare and present clear, compelling insights for key stakeholders. - Contribute to continuous improvement by identifying process gaps and recommending enhancements. - Mentor or coach to junior project management resources. Qualifications - Bachelor’s degree in business, technology, or related field. - 5+ years of experience managing complex programs with multiple projects and stakeholders. - Proven record of delivering programs or initiatives on time and within budget. - Ability to orchestrate, organize and drive outcomes utilizing a collaborative style. - Experience implementing change management to support organizational transitions and adoption of new processes or systems. - PMP, Agile or equivalent certification. - Strong written and verbal communication skills, e.g., ability to write detailed, understandable notes and other business documents. - Strong facilitation, negotiation, and stakeholder management skills. - Ability to manage multiple responsibilities under deadline pressure. - Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Visio. - Proficiency in Microsoft Project and project consolidation and management tools (“PPM”). Preferred Qualifications - Master’s degree - Experience within the insurance industry, preferably in life, health, annuity, or long-term care lines of business Salary The salary range for this position is $115,000-$160,000 depending on experience and qualifications.

Role Description The GSA Alliant 3 Program Manager is a specialized role responsible for managing the contractual, operational, and strategic aspects of a company's participation in the Alliant 3 Governmentwide Acquisition Contract (GWAC). As Alliant 3 is a premier, unrestricted $0-ceiling vehicle for "Anything IT Anywhere", this manager serves as the primary liaison between the vendor and the GSA, ensuring compliance with Federal Acquisition Regulation (FAR) and GSA Acquisition Regulation (GSAR). What You’ll Be Doing - Contract Initiation: Standing up the policies, procedures, and infrastructure needed to perform under Alliant 3. Create continuous improvements that introduce efficiencies at scale. - Strategic Growth & Capture: Drives revenue by identifying and tracking new business opportunities under the Alliant 3 vehicle. Understanding the pipeline of business coming up for renewal under Alliant, as well as seeking out and identifying new opportunities. - Customer Relationship Management: Acts as the main point of contact for the GSA Contracting Officer (CO) and Ordering Contracting Officers (OCOs) to resolve performance issues, disputes, or inquiries such as how to use the vehicle. - Subcontractor Management: Responsible for identifying, adding, and managing subcontractor partners across the portfolio. The ability to respond quickly to RFPs on accelerated timelines requires a network of partners who are pre-qualified by Iron Bow and approved by the government. - Finance Management: Managing and reporting on financials internally. - Contract Administration & Compliance: Responsible for the overall compliance of the Alliant 3 contract, including managing contract deliverables, modifications, option periods, and ensuring adherence to TAA (Trade Agreements Act) and Price Reductions Clause (PRC). Attends Alliant 3 Program Meetings held by the government. - Task Order (TO) Management: Oversees TO responses and reviews TO submissions to ensure they are within scope and compliant with the terms of the solicitation. - Reporting & Data Integrity: Manages industrial funding fee (IFF) reporting, performance reporting, and maintains accurate records in GSA systems. Qualifications - 5-10 years of experience managing large, complex IDIQ or GWAC services contracts, ideally Alliant 2. - Experience in business development activities around IDIQ or GWAC services contracts. - Deep understanding of Federal Acquisition Regulations (FAR), Defense Federal Acquisition Regulation Supplement (DFARS), and GSA policies. - Experience managing contract ceiling utilization, funding status, and complex budgetary reporting. - Ability to lead cross-functional teams and interact with senior leadership and GSA leadership. - Knowledge of IT services-based solutions, including cybersecurity, AI, and data analytics. - Strong skills in preparing briefings for executive leadership and delivering presentations to government clients. Travel Requirements - This position is remote and requires 10% travel. Benefits - Collaborative Environment: Your fully aligned team—Engineering, CTO Office, Sales, Strategic Alliances, and Marketing—stands behind you to help drive opportunities to excellence. - Integrity: Upholding honesty and authenticity in every interaction cements our reputation as a trustworthy partner. - Transformation: Join us in redesigning the customer and employee experience, for unparalleled success. - Thriving Culture: Our company culture isn’t just about work; it’s about building a community of high performers and strong relationships, driven by a common goal to achieve successful outcomes. We work hard and play hard—creating a space where innovation thrives, ideas are valued, growth is encouraged, and wins are celebrated. - Impactful Work: Iron Bow’s reputation and strategic partnerships provide a strong platform to engage C-suite and senior decision makers. You'll make a difference. - Innovation & Excellence: We’re constantly pushing boundaries and forward-thinking initiatives. - Flexibility & Autonomy: We empower our team members to excel and make decisions. - Resources: Access to the tools and sales support needed to succeed; we’re heavily invested! - Exceptional Leadership: Best of all, our leadership provides clear vision and support so you can fully capitalize on every opportunity and drive your growth and success.