Forward Deployed Engineer, Client Growth & Success
Location
Canada
Posted
10 days ago
Salary
0
Seniority
Mid Level
Job Description
Forward Deployed Engineer, Client Growth & Success
Walnut Insurance
Role Description We're hiring a Forward Deployed Engineer to own growth across Walnut's live Partner portfolio — diagnosing performance, building the fix, and shipping it. You'll own a named book of the largest, most regulated Partner accounts in North America and carry an expansion number against them — and serve as on-call growth lead across the portfolio. It's a hybrid seat: account leader, growth operator, and technical builder — often in the same week. What You'll Own - Strategic Account Leadership - Primary point of contact for a portfolio of named Partner accounts — executive relationship, joint roadmap, QBR cadence, and overall account health - Accountability for revenue projections, retention, product and revenue expansion, and Partner and end-user satisfaction - Account plans for each Key Growth Account, leveraging Walnut's Product, Engineering, and Implementation teams as needed - Drive Revenue Growth & Expansion - Carry an expansion number — NRR, expansion ARR, attachment rate, and conversion lift - Own commercial conversations end-to-end: discovery through close, across distribution, carrier, legal, and product stakeholders - Lead Embedded Growth Across the Portfolio - Serve as Walnut's internal authority on embedded program growth — the person account leads call when conversion stalls - Advise Partners on positioning, channel mix, lifecycle messaging, and in-product placement - Jump in and out of accounts outside your direct book to unlock performance - Build, Test, and Ship Growth Interventions - Own the build, test, and rollout end-to-end — write the code, ship the experiment, read the result, decide the next move - Run A/B and multivariate tests across enrollment flows, Partner surfaces, and in-product placements - Move fast: diagnose → hypothesize → prototype → test → ship or kill - Codify what works into reusable patterns and playbooks across the portfolio - Technical Execution - Write production-quality JS/TS, build Vue/React components, instrument funnels - Design UX changes to enrollment flows and conversion paths — prototype before the meeting - Debug webhooks, trace requests through Partner stacks, rewire integrations - Data & Decisions - Write SQL against the warehouse; comfortable in DB and BI tools - Script reconciliations, reports, and Partner performance benchmarks in Python or Node - Operate as a Strategic Partner Internally - Collaborate cross-functionally across Engineering, Product, Legal, and Compliance at Walnut and Partner companies - Bring structured Partner feedback to influence roadmap and product development - Build processes, templates, and standards as Walnut's account function scales How You'll Work - Fully remote, Canada-based, with travel for Partner meetings and industry events - AI-native: use AI tools for your own productivity and build AI solutions to scale impact across the org Qualifications - 5+ years carrying a number in a quota-bearing AE, strategic account, or partner-led role at a SaaS, platform, or distribution business - Track record growing active enterprise accounts — you can name the partner, the outcome, and what you did - Experience selling into lenders, financial institutions, fintechs, telecoms, or platform retailers - Engineering background - Engineer-level fluency with the modern web stack - Partner management experience with enterprise-scale, regulated organizations — navigating procurement, compliance, and security review Key Strengths - Diagnostic mindset — walks into any live Partner program, quickly defines the ceiling and fastest path to it - Bias to ship — builds the test, not the spec; measures everything; ships multiple times per sprint - Commercial and ownership-driven — thinks like a GM of their account portfolio - Executive presence — comfortable with a CRO or CMO one moment, a VP Engineering the next - Strong design taste — can design or direct better enrollment flows and landing pages, and ideally build them - Data-driven and disciplined across forecasting, pipeline, and growth measurement - AI-native operator across sales, growth, and engineering workflows Nice to Have - Embedded insurance, embedded lending, or embedded financial products experience - Existing network in US or Canadian lending, fintech, telecom, or financial services - Marketing automation or CDP fluency (Customer.io, Iterable, Braze, HubSpot) - Familiarity with our stack: Node.js/TypeScript, Vue 3, AWS, Terraform, CircleCI - Startup, founder, zero-to-one, or solo-builder experience Benefits - Own the growth and performance of Walnut's most important Partner accounts - Operate as a hybrid sales, growth, and technical leader with real autonomy - Competitive compensation with meaningful upside tied to performance and equity
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