• Own the customer lifecycle beyond onboarding, ensuring long-term success through strategic engagement, advanced product utilization, and proactive risk management. • Act as a trusted advisor to customers and serve as an escalation point for complex challenges. • Collaborate with Sales and Renewals to expand accounts and ensure customers see maximum value from Monograph. • Mentor junior CSMs, strengthening the team’s expertise and scaling best practices across the organization.

• Costumer Engagement Specialist are required to use excellent decision making and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. • The position is responsible for resolving high level consumers issues in a fast-paced environment. • Support the Care Services staff by answering questions and providing coaching and feedback • Review consumer inquiries/feedback using database tools and documented best practices to provide improved consumer service and/or to capture and report data to internal/external users. • Apply technical and professional job knowledge to evaluate consumer concerns and accurately route requests for other support activities • Manage specialized consumer support activities via websites • Demonstrate excellent verbal and written communication • Display dependability by being punctual and maintain an acceptable level of attendance

• Own post‑sales success for a portfolio of semiconductor customers, serving as the primary point of accountability for customer value realization, satisfaction, and long‑term relationship health. • Develop and execute customer success plans that drive adoption and sustained use of both Mendix and RapidMiner, aligning platform capabilities—including AI‑enabled use cases—to customer business objectives, operating models, and digital transformation initiatives. • Build trusted relationships with executive, business, and technical stakeholders, demonstrating the ability to communicate credibly across audiences and translate between business goals and technical enablement strategies. • Identify expansion opportunities by understanding customer priorities, technical maturity, and roadmap alignment; partner closely with Sales, Account Executives, and Services to support renewals and growth. • Coordinate internal Siemens resources—including product specialists, professional services, AI and analytics experts, partners, and support teams—to ensure customers receive the right expertise at the right time.

Job Title: Sr Manager, Customer Experience Role Overview: We are seeking a strategic and execution-focused Sr. Manager, Customer Experience to lead web operations and advance McAfee’s web capabilities to enable personalization. The ideal candidate is someone who understands digital ecosystems, web testing and personalization, and the marketing technologies that power them. This role is pivotal in ensuring our website delivers a secure, high-performing, and conversion-driven experience that supports marketing initiatives, go-to-market (GTM) strategies, and pipeline impact. This is a remote role based in Texas or commutable distance of one of our other hubs i.e. San Jose, CA, New York, New York or Newport Beach, CA. You will be required to be onsite on an as-needed basis; when not working onsite, you will work remotely from your home location. About the role: Collaborate with cross-functional stakeholders and partners to translate business strategies into scalable web solutions, web enhancements, and new marketing capabilities. Standardize web development operations at McAfee through managing the creation and ensuring adoption of reusable web templates and components that enables brand consistency and faster development. As a cross-functional partner, lead technical website discussions as a thought leader during product reviews and be responsible for designing and executing process and strategy frameworks that facilitate product-related goal setting, decision making, and business impact. Define and evolve the website roadmap in alignment with McAfee’s marketing and business objectives, with a focus on CMS scalability, performance, and user experience optimization. Own the execution and governance of McAfee’s CMS, ensuring timely website updates, campaign launches, and feature deployments. Coordinate with internal teams, vendors, and agencies to manage enhancements, resolve bugs, and drive performance improvements. Implement SEO and conversion rate optimization (CRO) strategies to increase qualified traffic and drive application creation. Oversee a team responsible for the execution of A/B and multivariate testing programs to optimize user flows, page elements, and conversion funnels. Provide actionable recommendations based on analytics and test results to improve site performance, speed to market and feature enhancements to scale web execution. Work closely with marketing, analytics, product, and engineering teams to deliver cohesive digital campaigns and experiences. Champion innovation by staying current on industry trends, emerging technologies, and best practices in CRO, SEO, and digital engagement. About you: 10+ years of experience in web management and web testing and personalization. Expert with CMS platforms and basic front-end web technologies (HTML/CSS/JavaScript) 5+ years of hands-on experience with Adobe Experience Manager, Adobe Target (Sites, Assets, and integrations). Proven leadership in managing cross-functional teams and large-scale digital initiatives and personalization. Adept at working cross-functionally with product, marketing, design, operations, and external agency teams to deliver results. Excellent communication, collaboration, and project management skills. #LI-Remote Company Overview McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users’ needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment. Company Benefits and Perks: We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Bonus Program 401k Retirement Plan Medical, Dental, Vision, Basic Life, Short Term Disability and Long-Term Disability Coverage Paid Parental Leave Support for Community Involvement 14 Paid Company Holidays Unlimited Paid Time Off for Exempt Employees 96 Hours of Sick Time and 120 Hours of Vacation for Non-Exempt Employees Accrued Each Year We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status. The starting pay range for this position is $124,380.00-$204,330.00. McAfee takes into consideration an individual’s skillset, experience and location in making final salary determinations. For further details, please discuss with the Talent Acquisition Partner. Please click here to view and download the Job Applicant Privacy Notice, which applies to all McAfee job applicants who are residents of the state of California.