Role Description The Member Engagement Specialist will focus on engaging with potential members, building trust, and encouraging them to enroll in our Kidney Health Management program. This position is 100% remote for candidates that are located in the Mountain or Pacific time zones. Responsibilities: - Proactively contact potential members through various communications channels to explain program benefits and encourage enrollment. - Build rapport and trust with members through active listening, empathy, and tailored communication. - Consistently achieve engagement targets as determined by departmental metrics by educating members, addressing their concerns, and demonstrating the value of program participation. - Present a positive, professional, and engaging approach to all prospective members and internal stakeholders, regardless of whether they enroll in the program. - Drive Healthmap culture through all communications channels. - Follow federal, state and local regulations such as but not limited to HIPAA, security and privacy guidelines when handling protected health information and documenting information in member records to ensure compliance. - Collaborate with internal teams to share feedback and continuously improve outreach strategies, documenting and diffusing concerns to leadership where applicable. - Perform other duties as assigned. Qualifications - High school diploma or equivalent is required; college coursework or degree preferred. - 2 years of experience in sales, customer service, or a related field required; background in healthcare, wellness, or population health management is preferred. - Experience using Customer Relationship Management (CRM) tools and working with contact center software is preferred. - Ability to work in an in-person, hybrid, or HIPAA-compliant remote setting depending on business needs. - Flexibility to work evenings, weekends, or adjusted schedules to maximize member outreach opportunities is preferred. - Bilingual English/Spanish fluency preferred. Requirements - Exceptional verbal and written communication skills with the ability to tailor messaging to diverse audiences. - Strong persuasive and negotiation abilities with a focus on understanding individual member needs. - Confidence in overcoming objections and barriers to enrollment while treating all members with respect, compassion, and empathy. - Excellent organizational skills and attention to detail to manage multiple tasks and member records. - Ability to thrive in a performance-driven environment. - A growth mindset with a willingness to learn and adapt to new strategies and tools. Travel - Limited Travel, Scheduled per needs of the business.

Role Description The Senior Communications & Marketing Specialist is responsible for developing, managing, and elevating BetterHealth’s internal and customer communications. This role plays a key role in defining, documenting and maintaining company-wide templates and brand guidelines. The Senior Communications & Marketing Specialist supports BetterHealth’s knowledge management efforts by structuring, organizing and maintaining internal documentation across platforms such as the intranet, SharePoint, and other knowledge management tools. This role requires strong writing and editing skills, visual and graphic design capabilities, and a high level of organization and attention to detail. Qualifications - Bachelor’s degree in Communications, Marketing, Graphic Design, Public Relations or a related field. - 6+ years of progressive experience in communications, marketing, or related roles, combining written content development, visual/graphic design, and brand or communications strategy in a professional setting. Requirements - Ability to create and maintain templates, style guides, or brand standards. - Demonstrated experience in communications, content development, or marketing roles. - Strong writing, editing, proofreading and content synthesis skills. - Proficiency in presentation and document software (e.g., PowerPoint, Word). - Working knowledge of visual/graphic/video design tools (e.g., Canva, Adobe Creative Suite, or similar). - Familiarity with social media platform engagement analytics (likes, clicks, shares, etc.). - Ability to organize and manage content across shared platforms such as intranets or SharePoint. - Strong attention to detail and ability to manage multiple priorities. Benefits - Full-time, Exempt employment type. - Salary range: $77,500 to $81,200 per annum. - Travel required: Yes, up to 10%. Essential Functions - Communications & Content Development: - Write, edit, and maintain clear, engaging content for internal and external communications, including emails, newsletters, presentations, brochures, websites, and annual reports. - Collaborate with leaders and subject matter experts to translate complex information into accessible, well-structured communications. - Explore and recommend additional technology tools to improve communication effectiveness. - Brand Standards & Templates: - Define, document, and maintain foundational brand standards, including visual identity elements such as colors, fonts, layouts, and usage guidelines. - Design and manage company-wide templates for presentations, reports, and other commonly used materials. - Ensure communication and marketing materials align with brand standards and present a consistent, professional image. - Visual & Graphic Design: - Create and maintain visual assets (presentations, newsletters, social and event materials), applying visual storytelling principles to enhance clarity, usability, and engagement. - Knowledge Management & Documentation: - Manage and improve knowledge management resources (intranet, SharePoint, and related tools) to ensure information is accessible, accurate, and well organized. - Establish standards for documentation, structure, and version control. - Digital & Social Presence: - Manage BetterHealth’s social media presence and employer branding platforms (ex: Glassdoor, Indeed, etc). - Monitor engagement metrics and recommend improvements. Supervisory Responsibility This position has no supervisory responsibility. Competencies - Written Communication: Produces clear, concise, and audience-appropriate written content. - Visual Communication & Design: Applies strong visual design principles to enhance understanding and consistency. - Brand Stewardship: Maintains and enforces brand standards across all materials. - Organization & Attention to Detail: Effectively manages multiple content streams, templates, and documentation with accuracy. - Collaboration & Stakeholder Management: Works effectively with leaders, subject matter experts, and cross-functional teams. - Information Architecture & Knowledge Organization: Structures content and documentation in a way that improves usability, inclusivity, and accessibility. Physical and Environmental Demands - Exerting up to 10 pounds of force occasionally. - Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. - Must be able to travel throughout and between facilities. - Normal routine involves no exposure to blood, body fluid or tissue. - No occupational risk for exposure to communicable diseases.

Role Description Tolan is a personal AI that shapes and is shaped by its users, helping them navigate their lives. We are hiring a Communications Director to tell the story of the people who have found a real friend in Tolan. Your job is to tell two stories: - The product itself and the difference it makes in users' lives. - The broader narrative of Tolan as a company within the context of evolving relationships with AI. This role requires balancing prestige narrative-setting with hands-on execution. What you'll do - Own the narrative: - Work directly with the CEO and founders to define what Tolan is, what it isn't, and why it matters. - Write messaging that works for diverse platforms, from Call Her Daddy to The Atlantic. - Keep users at the center of the narrative. - Drive earned media: - Build relationships with journalists, editors, and producers across various sectors. - Land stories about Tolan and the shift in how people relate to AI. - Reach diverse media outlets beyond NY and LA. - Engage with the community to share impactful stories. - Build our own media: - Create original video, podcasts, and editorial content that tells Tolan's story. - Maintain a steady flow of original content to keep Tolan in cultural conversations. Qualifications - Experience building consumer brands with a focus on millennial women. - Ability to set strategy and execute hands-on. - Proven track record of securing media coverage and building channels. - Bonus points for having your own platform (e.g., Substack, podcast). - No traditional comms background required if exceptional skills can be demonstrated. Requirements - Location: SF preferred; open to remote, with preference for LA or NYC. - Compensation: competitive salary and meaningful equity, based on experience. - Reports to: CEO.

Role Description The Medical Editor will support scientists at the US Food and Drug Administration (FDA) who regulate gene therapy, cell therapy, tissue transplantation, and other biological treatments for human diseases. The Medical Editor will: - Format and proofread documents written by FDA scientists. - Become familiar with a style guide and apply formatting and language standards consistently. - Identify errors in grammar, spelling, punctuation; correct tone, flow, verb tense, and style. - Recognize and correct inconsistent use of scientific terms in text or data tables. - Use Microsoft Word styles and field-coded captions for automated tables of contents and lists of tables and figures. - Insert and manage citations and references; create lists of abbreviations and ensure correct use of acronyms. - Format data tables; create and populate data tables using data from regulatory submissions to the FDA. - Create and maintain consistently formatted document templates. - Communicate efficiently and effectively with FDA scientists regarding requirements and timelines for editing projects. - Perform routine quality checks on work performed by other copyeditors. - Provide support for the onboarding and training of new copyeditors as needed. - Create and maintain internal documents such as style guides, process documents, and training materials. Qualifications - Adept with English grammar, spelling, punctuation. - Ability to read and understand a data table. - Familiarity with Microsoft Word including track changes. - Attention to detail (e.g., ability to recognize an extra space between words or in the cell of a data table). Requirements - Work experience as a copyeditor. - Savvy with Microsoft Word features such as styles, captioning, and cross-referencing. - Experience in healthcare, laboratory, or pharmaceutical industry. - Ability to understand medical literature such as journal articles. - Ability to fact-check scientific writing and data. - Familiarity with a style guide (e.g., AP, AMA). - Familiarity with Section 508 compliance. - Experience with Visual Basic, SharePoint, EndNote, Adobe Acrobat, Excel, PowerPoint. Education - Bachelor's Degree required. - Bachelor's Degree in a Scientific or Health field preferred. Physical Requirements - Ability to sit and work with a computer for prolonged periods of time.