• Accurately input and update data in databases, spreadsheets, and other data repositories. • Regularly audit and verify the integrity of data to ensure accuracy and consistency. • Resolve any discrepancies or errors in the data and take corrective actions. • Communicate project timelines and updates to various stakeholders. • Coordinate, organize, and prioritize multiple tasks/priorities in a fast-paced environment during benchmark periods. • Implement and enforce data quality standards and protocols. • Ensure data accuracy, integrity, and accessibility across all organizational systems. • Analyze datasets to identify trends, insights, and opportunities for operational improvement. • Collaborate with relevant stakeholders to improve data quality processes. • Conduct regular data analysis to identify trends, opportunities, and areas for operational improvement. • Work closely with other teams, such as Business Systems, Product Data Integrity, IT, Human Resources, etc. to understand data requirements and ensure data consistency. • Generate and distribute routine reports based on established schedules. • Assist in the development of custom reports for special projects across CX. • Create automated reporting processes where possible to streamline data delivery to stakeholders and increase efficiency. • Create and maintain comprehensive documentation related to data entry procedures and standards. • Train new staff on data entry procedures and best practices to ensure accurate and efficient data entry. • Implement and adhere to data security and privacy policies to ensure the protection of sensitive information.

About Atticus At any given time, 16 million Americans are experiencing a crisis that requires urgent help from our legal system or government. The right assistance could transform their lives. But today, most never get it. Atticus makes it easy for any sick or injured person in crisis to get the life-changing aid they deserve. In the last six years, we’ve become the leading platform connecting people with disabilities to government benefits. We also help victims of accidents, misconduct, and violence get compensation from insurance. So far, we’ve helped hundreds of thousands of people access over $10B in life-changing aid —and earned over 17,000+ five-star reviews. And we’re just getting started. We've raised more than $100 million from top VC firms like Fika, Forerunner, GV (Google Ventures), and True Ventures, with ambitions to create a category defining business assisting needy Americans. (We closed our Series C round in April 2025, so we're well-funded for the foreseeable future.) In 2025, our team grew from 151 to 210, and we will grow again in 2026. The Job Each day, hundreds of people seek our help getting disability benefits or insurance compensation. They’re intimidated by the process, unsure where to turn, and desperate for good advice. As part of our Client Experience team, your job is to get them on the right path. You’ll spend each day communicating on the phone with clients to understand their situation, figure out whether we can help them, and advise them on the next steps. You'll become an expert on a complex and interesting field, learn to rapidly navigate our internal tech platforms and tools (Salesforce, Front, etc.), and help hundreds of ordinary people (each with a unique story) every week. You’ll be measured by and compensated for the impact you have on our clients. This job is different from traditional customer service or sales: Our service is totally free, and clients are desperate for our help — so you'll rarely talk to an angry customer. The conversations are deeply rewarding, and clients are profoundly grateful. You will have to navigate conversations on deeply personal and sad topics, gently but quickly offer guidance, and handle many different interactions over the course of a day. Please note: You don’t need any prior legal knowledge or experience to excel in this job. Qualifications Salary and Benefits This is a rare opportunity to join a startup that has strong traction (substantial funding, well-respected backers, tremendous growth, and many happy customers) but is still small enough that you can have a huge impact and play a role in shaping our culture. We’re a certified B Corporation tackling a critical social problem. Our mission to help people in need drives everything we do, and your work here will touch many lives. We offer competitive pay — including equity — and generous benefits: Medical and dental insurance with 100% of employee premiums covered 15 vacation days & ~20 paid holidays each year (including two weeks at the end-of-year) Free membership to OneMedical $600/year reimbursable stipend for internet service $1,000 reimbursable stipend for education and training outside of work Up to $1,200/year student loan repayment assistance 401(k) and optional HSA/FSA Humble, thoughtful, smart, fun colleagues We anticipate the base salary band for this role will be between $50,000 and $60,000 in addition to equity, benefits, and an uncapped monthly bonus structure. Under the current bonus compensation plan, top performers are earning over $75,000 in total compensation. The salary at offer will be determined by a number of factors such as candidate’s experience, knowledge, skills, and abilities, as well as internal equity among our tea Location This job is fully remote and we’re committed to empowering everyone with flexibility. We care a lot about building a great culture and we think some interactions need to happen in person, so we put a lot of thought into retreats, offsites, and other ways to gather.

• As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. • Calmly attempt to resolve and de-escalate any issues. • Escalate interactions when necessary and appropriate. • Respond to requests for assistance and/or possible processing payments. • Track all call related information for auditing and reporting purposes. • Provide feedback on call issues. • Upsell if required.

• Respond to customer inquiries via phone, email, and/or chat in a timely, professional manner • Provide order status updates, shipping/tracking support, and basic product information • Create and update customer cases/tickets and document all interactions accurately • Coordinate with internal departments (sales, billing, operations) to resolve customer issues • Assist with returns, warranty questions, or issue escalation following company procedures • Maintain accurate customer records and follow internal data/privacy guidelines • Identify recurring issues and suggest improvements to processes and customer experience