• Respond to customer inquiries via phone, email, and/or chat in a timely, professional manner • Provide order status updates, shipping/tracking support, and basic product information • Create and update customer cases/tickets and document all interactions accurately • Coordinate with internal departments (sales, billing, operations) to resolve customer issues • Assist with returns, warranty questions, or issue escalation following company procedures • Maintain accurate customer records and follow internal data/privacy guidelines • Identify recurring issues and suggest improvements to processes and customer experience

• Communicate with clients and team members through email, chat, and phone. • Confirm schedules, appointments, and follow-up details. • Maintain records, update internal systems, and ensure accuracy of information. • Assist in coordinating tasks, documents, and communications between departments. • Provide responsive and professional support to clients and internal teams.

• Receive and process inquiries from customers • Serve as the end-to-end point of contact for customers • Resolve customer issues • Manage a high volume of inbound and outbound interactions from CE partners via multi-channels • Handle contacts daily in a fast-paced/high-volume environment • Use multiple applications, knowledge bases, tools, and calculators to research and resolve customer queries • Handle escalated contacts

Role Description We’re seeking motivated, service-driven professionals to join a well-established supplemental benefits organization that has proudly supported working families for more than six decades. As we continue expanding into new territories, we’re looking for ambitious Benefits Representatives who are ready to grow with us and build a long-term career. - Assist clients by clearly explaining available products and services - Respond to questions regarding coverage and benefit options - Stay informed on updated programs and offerings to provide accurate guidance - Review existing plans with clients to help identify practical, cost-effective solutions - Deliver a professional and positive customer experience at every interaction Qualifications - Experience in customer service, sales, or a related field is an asset - Strong ability to build trust and rapport with clients - Effective multitasking and organizational skills - Professional, upbeat attitude - Excellent written and verbal communication abilities Requirements - Individuals with an entrepreneurial mindset and growth-oriented goals - Team players who perform well in a fast-paced environment - Confident communicators who maintain professionalism under pressure Benefits - Comprehensive, hands-on training and mentorship - Weekly compensation - Performance-based bonuses - Residual income opportunities - Company-sponsored incentive trips - Fully remote, flexible work environment