• Automate server provisioning, configuration, and OS setup • Develop scripts for patching, upgrades, and system maintenance • Automate backup processes and periodic recovery validation • Build automation for disaster recovery (DR) execution and failover workflows • Create auto-healing mechanisms for common system failures (restart services, scale resources, etc.) • Integrate automation with monitoring tools (event-driven automation) • Standardize system configurations and golden images • Support failover readiness by automating environment synchronization • Automate DR drills and reporting (RTO/RPO validation) • Maintain reusable automation templates and scripts • Collaborate with DevOps for infrastructure standardization (without owning CI/CD) • Document automation workflows, recovery procedures, and runbooks

• Ensure infrastructure uptime, performance, and resilience through proactive monitoring, incident management, disaster recovery, and cloud operations across mission-critical environments. • Monitor infrastructure using tools like New Relic, Prometheus, and Grafana. • Configure and maintain alerts, dashboards, and service health checks. • Perform incident management, troubleshooting, and root cause analysis (RCA). • Ensure uptime and SLA compliance for all systems. • Monitor CPU, memory, disk, and system processes. • Manage OS-level operations (Linux/Windows) including patching and tuning. • Manage system backups and perform regular restoration validation. • Execute and validate disaster recovery (DR) plans across environments. • Perform failover and failback testing for critical services (on-prem cloud / multi-region). • Coordinate DR drills and simulate outage scenarios. • Ensure replication health and data consistency (in coordination with DataOps). • Maintain and update DR runbooks and incident playbooks. • Perform capacity planning and performance optimization. • Maintain logs, metrics, and operational documentation.

Role Description The Merchant I is responsible for building, communicating and executing merchandising strategies that meet or exceed financial goals, in support of the Directors’ overall strategy and business imperatives. They will lead, inspire, train, and develop a team of Merchandisers, and Buyers. Achieve revenue and profit growth through competitive intelligence, consumer insights, industry expertise, and business knowledge. Drive key purchasing decisions and business performance of merchandise categories through early planning and strategy implementation. - Prudently manage the budget for the merchandising division, optimizing purchases to achieve a marked reduction in operating inventory while consistently surpassing performance targets. - Achieve sales performance and KPIs targets, implementing adaptive strategies to attain year-over-year revenue growth and an amplified EBITDA. - Strategically manage assigned categories, establishing a well thought out cycle of rationalization, liquidation, and new product selection. - Cultivate and sustain strong, mutually beneficial relationships with vendors, expertly negotiating terms and agreements that drive down procurement costs while also improving profitability through establishment and enforcement of vendor programs. - Develop strategic ecommerce sales techniques maximizing conversion of web traffic to revenue. - Create strategies for everyday pricing, promotional pricing, liquidation pricing to drive incremental revenue growth and margin. - Collaborate with demand planning to develop process and communication channels to minimize stock outages and maximize growth potential. - Review and approve replenishment buyer purchase orders ensuring that purchases in excess of forecast are justified. - Track and achieve inventory levels and turn projections based on forecasted sales. - Monitor supplier performance to ensure purchasing agreements are met, products are delivered timely and invoiced properly. - Creatively determine other sales techniques to move stagnant inventory and assess the need of streamlining product line. - Strategically define and maintain products and hierarchy in online systems and subsequent corresponding systems. - Champion enrichment data completeness and accuracy through QC and collaboration with DMT. - Foster a culture of professional development through training, mentorship, and teamwork with both peers and subordinates. - Works with other managers, directors, and executives within the company through proper channels to engage in capital projects. - All other duties, as assigned. Qualifications - Minimum of a bachelor’s degree or comparable experience. - Minimum of 4 years proven experience in merchandising and purchasing comparable positions. - Proficient with ERP systems and software such as Microsoft Excel, Bi, and PowerPoint. - Strong skills in statistics, mathematics, and analytics. - Self-motivated, strong planning, organizational and time management skills. - Effective communication skills with all levels of the business and be able to reconcile differences in understanding and vision. - Be accountable for you, and your employees’ work performance and all actions regarding the duties and responsibilities as it relates to your position. - Maintains a positive attitude, is goal driven and focused on the betterment and overall strategic picture of the organization. Working Conditions - Hours are somewhat flexible, with employees required to attend both team and individual meetings. - Occasionally additional hours may be optional or mandatory to complete essential tasks. - All work is performed within an office environment with occasional warehouse exposure. - Occasional travel may be required. Physical Requirements - Merchants will have to spend long hours sitting and using office equipment and computers. - Worker may be required to lift objects weighing from less than 20 lbs. to 40 lbs. on rare occasion. - May also be required to walk and stand for long periods during occasional trade show seasons. Direct Reports - Merchandiser(s) and Replenishment Buyer(s) as assigned. - Must be at least 18 years old. Equal Opportunity Employer We are an equal opportunity employer. Export Control Compliance Notice This position may involve access to technology or software source code subject to U.S. export control laws (ITAR/EAR). Employment is contingent on verifying U.S. Person status or obtaining any necessary export license/confirming the availability of a license exception. Applicants must provide information for export control screening, which will be reviewed for compliance. Palmetto State Armory may elect not to pursue a license or exception and may decline to proceed with an applicant on that basis.

• Process patient insurance information through the patient intake process • Ensure timely and accurate submission of insurance claims • Collect payment on outstanding patient balances • Communicate with insurance payers for proper coverage and reimbursement • Review and submit system setup requests for accurate billing • Respond timely and accurately to payer communications • Collaborate with revenue operations teams for seamless processes • Maintain current patient account information and confidentiality