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SupportYourApp

SupportYourApp is an industry leader in premium outsourced customer support that provides tech companies with reliable, cost-effective services. A multinational

Information Security Incident Specialist

Location

Worldwide

Posted

13 days ago

Salary

0

Seniority

Mid Level

Job Description

Information Security Incident Specialist

SupportYourApp

Role Description Our team is continuously growing alongside our expanding client base, so we are looking for an Information Security Incident Specialist who is eager to apply their technical expertise, develop in the field of security, and work with real incidents and modern tools. What you will do: - Manage security and operational incidents end-to-end, including investigation, coordination, and response; - Communicate directly with Clients and stakeholders during Data Breach incidents; - Conduct Root Cause Analysis, develop preventive measures, and prepare management reports; - Analyze Clients’ workflows and incident trends to identify risks and improve security processes; - Assess the security of software, platforms, and third-party vendors; - Review new hiring locations for compliance with data protection and security standards; - Develop incident response procedures and maintain internal security documentation and knowledge base. Qualifications - Proven experience in investigating and handling information security incidents (from 1 year); - Experience in developing incident management procedures and documentation; - Analytical mindset and the ability to make fast decisions to mitigate incident impact; - Strong self-organization skills and the ability to prioritize work independently; - Understanding of data privacy principles and breach notification requirements; - English proficiency at level B2 or higher. Requirements - Proficiency in OSINT methodologies for investigations; - Experience in assessing the security of software, platforms, and third-party vendors; - Basic knowledge of security tools logic (SIEM, EDR, DLP, NGFW, VPN, VDI). Benefits - Providing services during business hours; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your growth and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

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