Forward Thinking
Manager, BSA – High Risk Customer Reviews
Location
Arizona + 5 moreAll locations: Arizona | Kentucky | Michigan | Pennsylvania | South Dakota | Tennessee
Posted
16 days ago
Salary
$72K - $120K / year
Seniority
Senior
Job Description
Manager, BSA – High Risk Customer Reviews
Pathward
• Directly manage and develop a team of analysts performing EDD reviews of varying complexity; set performance expectations, provide coaching, and complete performance feedback processes • Own daily operations and workload planning (intake, assignment, prioritization, and capacity planning) to ensure reviews are completed within SLA timeframes • Establish and monitor team performance metrics (timeliness, productivity, quality) and drive corrective actions where needed • Oversee case assignment and case status management; remove blockers and coordinate rework for quality issues • Lead a quality control and sampling program for completed EDD reviews; identify root causes, document findings, and implement training and process improvements • Maintain and refine team procedures, process flows, templates, and job aids; ensure changes are communicated and adopted consistently • Partner with first-line business units and internal stakeholders to obtain required customer information and documentation; ensure requests are clear, appropriately risk-based, and timely • Manage escalations of financial crime red flags and unusual activity; ensure appropriate risk decisions, documentation, and handoffs (e.g., SAR investigation referral) occur in accordance with policy • Support leadership in maturing the EDD/HRC program by recommending process enhancements, tooling opportunities, and risk-based approaches that improve defensibility and efficiency • Provide reporting and analysis on pipeline health, trends, and recurring issues to management; escalate emerging risks and capacity concerns • Coordinate audit, compliance testing, and exam support for the team, including evidence gathering, response drafting, and remediation of findings • Lead and/or support ad hoc projects and initiatives as assigned.
Job Requirements
- Bachelor’s degree required
- Five or more years of experience in BSA/AML compliance within the financial services industry, including direct experience conducting EDD reviews on high-risk customers
- Experience compiling data, analyzing, and explaining complex ownership structures
- Prior people leadership experience (e.g., coaching, performance management, quality review/approval, or workflow oversight)
- Understanding of financial crimes risks and red flag indicators, with the ability to use knowledge to assess customer risk effectively
- Organizational and time management skills to appropriately prioritize workload and meet time-sensitive deadlines
- Ability and willingness to work independently and in a team environment are required
- Critical thinking and problem-solving skills are a must
- Excellent organizational and communications skills (verbal and written)
- Ability to perform tasks under pressure and in fast-paced environment
- Ability to adapt to a dynamic and continuously changing environment
- Soft skills to foster and maintain effective and positive working relationships with colleagues and business partners
Benefits
- Health insurance
- 401(k) retirement benefits
- Life insurance
- Disability benefits
- Paid time off
- Annual performance-based incentive opportunity
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