• Strategically identify, pre-qualify, and connect with customer decision makers to develop opportunities for comprehensive solutions including, but not limited to, energy conservation measures and renewables • Coordinate visits to customer project sites to investigate existing mechanical, electrical, HVAC, plumbing systems and document energy performance information, including utility data and facility infrastructure drawings • Identify opportunities for conservation or efficiency and assist with preparation of energy savings calculations and technical engineering assessment • Assist Engineers with design and development activities in support of construction, operations, and maintenance of customer site projects as required by energy savings performance contracts • Collaborate with Project Engineers to prepare conceptual and detailed design and bid documents, cost estimates, drawings, and specifications for energy efficient building technology and system measures • Providing expertise in pre-construction/constructability review • Develop and maintain financial and pricing models during project development • Coordinate with vendors and installation contractors for feasibility and pricing verification of proposed project modifications • Provide technical guidance throughout development, construction, project commissioning, and operations, including proposals, reports, cost estimates, and presentations • Assure successful project implementation that meets or exceeds company objectives, financial parameters, and technical needs required to deliver customer energy cost savings • Formulate successful strategies to increase sales activities and ensure annual goals are exceeded • Successfully develop, organize, strategically position, prepare and issue winning proposals and presentations • Assume overall responsibility for the development and schedule of all aspects of the proposals • Perform and/or review energy savings calculations and financial evaluations of proposed projects • Exhibit comprehensive knowledge and understanding of entire proposal and contract terms • Cultivate and foster both internal and external customer relationships • Perform other duties as required

• Responsible for installation, commissioning, calibration, and validation of company products • Liaise closely with Support Manager and Installation & Service Manager • Complete site documentation in a timely manner • Conduct annual calibration and alarm limit testing • Act as project manager on specific projects

• Lead the installation and configuration of Scanshare (Document Capture Solution) and associated workflow solutions from project kickoff through go-live. • Execute configuration, testing, and validation according to each project’s scope of work (SOW) and defined workflow requirements. • Build repeatable configuration templates and standardized installation playbooks to streamline future deployments. • Maintain detailed records of all implementations, including environment details, configuration notes, and troubleshooting steps. • Act as the primary technical contact for customers during the installation phase, ensuring clear communication and confidence throughout deployment. • Conduct functional acceptance testing with customers to verify workflow success before project closure. • Develop and maintain standard operating procedures (SOPs) and checklists for all major workflow types.

• Provide Tier 3 support for diverse network environments including Cisco, Fortinet, Palo Alto, ADTRAN, Juniper, Meraki, and HP/Dell switches • Troubleshoot advanced routing protocols: OSPF, EIGRP, BGP, MPLS, DMVPN • Support SD-WAN platforms (Cisco Viptela, Ecessa, Vergx) and wireless LAN controllers • Configure and troubleshoot voice services: SIP, PRI, Hosted PBX, TDM/IP interworking, Fax over IP • Collaborate with field techs and ISPs to resolve complex issues • Perform root cause analysis and implement long-term solutions • Analyze SIP traffic using Wireshark and other diagnostic tools • Maintain documentation and ensure SLA compliance • Design and implement network security solutions, including firewalls, VPNs, and intrusion detection/prevention systems • Develop and execute network migration plans for large-scale infrastructure upgrades • Conduct performance tuning and capacity planning for enterprise networks • Mentor and provide technical guidance to Tier 1 and Tier 2 support teams • Participate in on-call rotation to provide 24/7 support for critical issues • Contribute to the development of best practices and standard operating procedures • Evaluate and recommend new technologies to improve network performance and reliability