• Provide direction and support for the industrial brokerage business's strategy, programs, procedures, and projects • Monitor progress against annual priorities, strategic initiatives, and operational plans • Prepare regular updates, reports, and recommendations for the National Director to support informed decision-making • Maintain regular contact and build solid working relationships with brokers and their appointed staff to ensure the highest level of service • Support the National Director on business development efforts and various client engagement, leveraging other functional departments, as well as regional and local resources • Represent Colliers at industry events and within the business community to strengthen brand presence and support business development efforts • Assist with the development and implementation of company-wide brokerage initiatives and new technology solutions to enable growth in industrial sector revenue • Assist the National Director in conflict resolution issues • Serve as the primary connector across Marketing, Research, Operations, Technology, Legal, People Services, and other internal partners to increase efficiency and improve broker access to resources • Track and communicate updates on platform tools, programs, systems, and national initiatives • Support brokers by explaining platform capabilities, guiding resource usage, and helping identify the right contacts or tools for various needs • Maintain and enhance onboarding materials, including welcome guides, process documentation, and training resources for new platform team members • Coordinate onboarding sessions and cross-functional introductions to ensure smooth integration • Act as the first point of contact for broker questions regarding operations, resources, reporting, and platform functionality • Identify opportunities to streamline workflows and recommend process improvements • Assist with oversight of contracts, memberships, subscriptions and approvals • Assist with the annual budgeting and quarterly forecasting processes in partnership with Finance • Monitor monthly financial performance, review revenue trends, and identify opportunities for local or national growth • Maintain oversight of contracts, memberships, subscriptions, and related approval workflows • Conduct ROI assessments for major expenses or initiatives and prepare supporting analysis for leadership • Provide ad hoc financial insights, KPI tracking, and business performance reporting as needed • Help ensure operational compliance with internal policies and approval protocols • Assist the National Director with a variety of ad-hoc assignments • Partner with U.S. Research to monitor trends in the industrial sector, including supply, demand, capital flows, and economic indicators • Summarize key findings and deliver trend updates that support business planning, content development, and leadership strategy • Maintain awareness of competitive landscape shifts and opportunities for differentiation.

Role Description We are looking for a highly capable Sales Operations Lead who can take full ownership of sales operations and CRM systems. This role is suited for someone who not only picks up and executes existing processes accurately and efficiently, but can also design, improve, and scale new systems and processes to support business growth. This role will work closely with leadership to ensure operational efficiency, data accuracy, and clear visibility across the sales pipeline. The ideal candidate is proactive, detail-oriented, and experienced in building and refining processes independently. This is a high-impact role with strong growth potential, including the opportunity to step into a team leadership position as the business expands. Key Responsibilities - Own and manage the CRM system (Pipedrive CRM), ensuring accuracy, structure, and real-time tracking of all partner and deal activity - Design, improve, and implement scalable sales processes, workflows, and systems - Build and maintain efficient pipeline management frameworks, ensuring consistent tracking of leads and deal progression - Establish and enforce best practices for CRM usage, data integrity, and operational consistency - Analyse pipeline performance and identify opportunities to improve conversion rates and efficiency - Create and maintain clear documentation for processes, workflows, and standard operating procedures - Oversee onboarding workflows, including partner setup and helping prospects to leverage tools and resources - Manage deal creation and lifecycle tracking from application through to completion - Introduce automation and tools to streamline operations and reduce manual work - Provide reporting and actionable insights to support decision-making - Identify operational gaps and proactively implement solutions - Collaborate closely with leadership to support business growth initiatives Qualifications - 5+ years of experience in sales operations, CRM management, or similar roles - Proven experience building, improving, and scaling operational processes or systems - Strong experience with CRM platforms, preferably Pipedrive or similar - Excellent organisational skills with high attention to detail and data accuracy - Strong analytical mindset with the ability to interpret data and drive improvements - Ability to work autonomously and take full ownership of responsibilities - Experience managing pipelines, tracking performance, and improving workflows - Strong written and verbal English communication skills - Experience with tools such as DocuSign or similar platforms is a plus - Proactive, dependable, and solutions-focused Work Arrangement & Expectations - Fully remote role aligning with Australian time zone (AEST) - Full-time engagement - Work directly with leadership and play a key role in operational decision-making - Communication via email and WhatsApp - High level of autonomy with expectations of ownership and initiative - Opportunity to grow into a manager role as the business scales - Exposure to building and improving systems in a growing business environment

Role Description As the Principal, CXO Business Operations leader, you will serve as the central operational force multiplier, strategic partner, and connective tissue for the CXO Leadership Team (CXO LT). This is a high-visibility, individual contributor role designed for a seasoned leader who excels at orchestrating leadership alignment, breaking down departmental silos, and translating a collective vision into flawless global execution. Your mission is to ensure the CXO LT operates as a highly synchronized, high-performing unit. You will ensure that cross-functional priorities are executed seamlessly and that the entire global CX and Operations organization runs at peak efficiency. - Partner with the SVP of CXO and their direct reports (VPs/Directors) to facilitate the long-term strategic planning process. - Help the CXO LT ruthlessly prioritize initiatives and ensure resources are allocated to the highest-leverage areas. - Monitor the pulse of the entire organization, identifying operational blind spots. - Cross-functionally lead critical, ambiguous, and high-priority initiatives that span multiple CXO LT portfolios. - Design, structure, and facilitate high-stakes discussions, agendas, and accountability metrics for regular CXO LT and XLT meetings. - Oversee the collective quarterly and annual goal-setting process (OKRs/KPIs) across the CXO LT. - Drive the preparation and narrative-building for Monthly and Quarterly Business Reviews (MBRs/QBRs). - Partner with the CXO LT to draft cohesive internal and external communications. - Collaborate with HR and the CXO LT to foster a high-performance, customer-centric culture. Qualifications - 8–12+ years of professional experience in Management Consulting, Business Operations (BizOps), Corporate Strategy, or a senior program management role. - Prior exposure to Customer Experience, Customer Success, Supply Chain, or scaled operational environments is highly preferred. - Experience navigating complex transformations and driving alignment among senior executives. - Proven ability to run complex strategic planning frameworks and balance short-term operational fires with long-term goals. - An innate ability to bring structure to chaos and a master-level command of large-scale program management methodologies. - Comfortable analyzing core CX metrics (NPS, CSAT, SLA, Cost-to-Serve). - Exceptional emotional intelligence and political savvy. - Proven ability to challenge, rally, and align cross-functional peers around common goals. Requirements - Proven track record in a senior program management role supporting executive teams. - Ability to manage highly sensitive, confidential organizational information with absolute discretion. Benefits - 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP). - HSA & FSA accounts. - Life Insurance, Long & Short-term disability coverage. - Employee Assistance Program (EAP). - 11+ Observed holidays and wellness days and flexible time off. - Employee Stock Purchase Program with employee discounts. - Wellness & Fitness initiatives. - Employee recognition and referral programs. - And much more.

• Uses bank operations knowledge and skills to partner with business lines • Analyzes business processes to identify opportunities for improvement • Supports business line project support and maintain metrics reporting • Identifies points of process risks and makes recommendations to control risk • Ensures alignment with customer expectations and delivers a WOW! experience • Manages the technology change control process as needed • Works on special projects as needed • Contributes to business strategy, goals, and objectives • Gathers, prioritizes, and explains user requirements to support project activities