Role Description Our client is a growing ABA (Applied Behaviour Analysis) therapy provider supporting children with autism and their families across the United States. They are seeking a highly organised and compassionate Client Care Coordinator to join their remote team. In this role, you will act as the main point of contact for families, coordinate services between clinical team members, and ensure cases move smoothly through the service process. This position is ideal for someone who enjoys helping people, managing multiple priorities, and working in a fast-paced environment. PLEASE NOTE: - Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time, subject to daylight savings) - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA) - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Connections via Rain, LTE, 5G, or similar are not acceptable. Applicants without a fixed fibre line will not be considered. - Power Backup: A reliable backup solution is required to manage load shedding and outages (UPS, inverter, solar, etc.). Applicants without a reliable backup solution will not be considered. - Work Environment: Fully remote - Contract Type: 3-month fixed-term maternity cover role, with potential to lead to permanent employment. Training will be provided. Qualifications - Previous experience in a coordination, scheduling, administration, customer service, case management, or client support role (Healthcare Industry). - Excellent organisational and time-management skills. - Strong verbal and written English communication skills. - Ability to manage multiple tasks and deadlines simultaneously. - Professional, empathetic, and patient approach when dealing with clients. - Ability to work independently in a remote environment. Requirements - Experience in healthcare, therapy, ABA, disability support, or special needs environments. - Experience supporting US-based clients or teams. - Familiarity with ClickUp or similar healthcare related software. Company Description ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency—we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

• Plan and facilitate the onboarding process for new customers • Work directly with customers to answer questions and troubleshoot issues • Deliver training sessions and create documentation • Collaborate with cross-functional teams to align on customer needs • Monitor user adoption and identify churn risks • Provide feedback on onboarding processes

• Assisting new clients with the Firm’s digital onboarding process, including client intake, gathering & review of documents, and ensuring successful completion of client onboarding • Utilizing the Firm’s Salesforce CRM software in performing client-support tasks • Meeting high-quality performance requirements and goals for all tasks and responsibilities • Reviewing client documents for completeness and uploading to the Firm’s client management system • Following up with clients as needed to complete their onboarding • Other related tasks as instructed by the Firm’s attorneys

• Conduct onboarding meetings with new clients via Zoom • Guide clients through the intake process and onboarding forms • Gather client requirements and communicate key information to the internal team • Explain AI solutions, processes, and expectations in a clear, client-friendly manner • Serve as the primary point of contact during the onboarding process • Ensure clients feel supported, informed, and confident throughout their onboarding experience • Maintain accurate client records and onboarding information within CRM and internal systems • Coordinate with internal teams to ensure a smooth onboarding process • Follow up with clients to gather required information and keep onboarding on track • Assist with customer support inquiries and ongoing client communication as needed • Learn and maintain a basic understanding of the company's AI solutions and services • Perform other duties related to the position as assigned