• Lead end-to-end workflow discovery and documentation across business and technical teams • Conduct Lean Six Sigma Value Stream Analysis to identify bottlenecks, redundancies, and non-value-added steps • Translate business processes into technical workflow models (BPMN 2.0+) • Define future-state optimized workflows to reduce cycle time and improve decision-making • Work closely with engineering teams to translate workflows into system design and automation requirements • Support implementation of workflows in orchestration tools (e.g., Flowable) using BPMN/DMN and serverless orchestration • Develop process documentation, user stories, and acceptance criteria for delivery teams • Facilitate stakeholder workshops and working sessions to validate requirements and workflows • Support continuous process improvement post-deployment through metrics and feedback loops

• Collaborate with business stakeholders, delivery teams, and product owners to gather, analyze, and document detailed business and technical requirements specific to implementations. • Translate business needs into well-defined user stories and acceptance criteria, supporting the development of scalable and maintainable solutions. • Act as a liaison between business users and technical teams, ensuring clear understanding of functionality and constraints. • Conduct gap analyses and make recommendations to optimize workflows, automation opportunities, and user experiences. • Support solution design sessions, stakeholder demos, and User Acceptance Testing (UAT). • Ensure alignment with best practices and federal IT compliance standards. • Assist in managing backlogs, sprint planning, and Agile ceremonies in collaboration with Scrum Masters and delivery leads.

• Lead day‑to‑day execution of the assigned PIEE program’s budget across O&M and DWCF funds, including maintenance of spend plans, monitoring of commitments, obligations, and expenditures, and identification of at‑risk funding • Perform budget execution in parallel with a peer Financial Management Analyst, serving as primary for at least one PIEE program and backup for another to ensure continuous coverage and cross‑training across the portfolio • Assist in the management of program and budget documentation, including forecasting future requirements and aligning funding profiles with contracts, Service Level Agreements (SLA), and Plans of Action and Milestones (POA&M) • Prepare and track program funding packages from inception through contract award, ensuring all milestones and documentation are completed on time • Update, reconcile, and maintain budget and cost‑related spreadsheets, trackers, and reports related to O&M and DWCF funds management, ensuring they are accurate and available upon request. • Manage reimbursable funding for PIEE program requirements, including preparation, coordination, and tracking of G‑Invoicing orders (7600B), Military Interdepartmental Purchase Requests (MIPR), Funding Document Requests (FDR), and associated Service Level Bills (SLB) • Support the PMO in the use of the Bureau of the Fiscal Service G‑Invoicing system to execute intra‑governmental Buy/Sell transactions in accordance with applicable policy • Verify that all required information on funding documents (e.g., 7600B, MIPR, FDR) is complete, accurate, and consistent with governing guidance • Support the Accountable Receipt Official (ARO) with the preparation of billing packages and posting of Goods Receipts (GR), including collection and maintenance of invoices and documentation for entry into the Enterprise Business System (EBS) or equivalent DoD financial systems • Proactively analyze large volumes of financial and contract data to identify trends, anomalies, and risks; elevate issues and recommended corrective actions to leadership • Provide data analytic support to inform decision‑making, including the development and refinement of financial metrics and dashboards • Produce recurring and ad hoc financial reports for varying levels of leadership, including but not limited to: Unliquidated Obligations (ULO), Dormant Accounts Receivable Quarterly (DARQ), Reimbursable funding and billing status, Weekly and monthly budget execution updates • Maintain accurate program‑wide and package‑specific procurement and financial metrics and data, ensuring data integrity and audit readiness • Provide support for financial programming, tracking, execution, and accounting activities across the PIEE portfolio. • Support the PMO Contracting Officer’s Representative (COR) team in monitoring and assessing the financial aspects of contract administration, including verification of lines of accounting and resolution of funding discrepancies • Support COR Quality Assurance activities by reviewing Contract Data Requirements Lists (CDRLs) and contract deliverables for performance in the areas of budget and financial management • Assist with the development and maintenance of financial artifacts associated with contracts and SLAs. • Support internal and external audit requests by assembling, validating, and providing financial documentation and execution evidence • Contribute to the creation of program plans, presentations, and budget documents for the PMO, per guidance from the contractor lead and/or government lead • Coordinate financial data and status with government officials and stakeholders, including Business Financial Managers, Program Managers, CORs, Contracting Officers, and Contract Specialists • Serve as a financial point of contact for designated PIEE programs, communicating funding needs and limits, cost‑related issues, risks, and recommended actions to the appropriate entities • Engage with external customers to support collection of reimbursable funding, resolve financial discrepancies, and provide execution status and billing updates

Role Description We are looking for a Workforce Management Senior Analyst for a remote based opening in India. Our team provides a critical role to a large Enterprise level client in the IT contact center sector. - Collect staffing data, conduct analyses of gaps/surpluses/trends, and deliver those analyses to internal and external stakeholders. - Identify staffing gaps and provide recommendations to suppliers and Service Delivery. - Perform analysis of historic staffing utilization and resource deployment. - Experience creating IDP (intra-day Pattern Reports/interval forecasting) manually via excel for volume is required. - AHT Profiling or FTE Headcount/Productive Hours calculation a plus. - Delivery of weekly and monthly quality reports. - Coordinate with operations managers, delivery partners, and call center advocates. - Lead capacity planning with Service Delivery and all resource lock/performance calls with internal and external stakeholders. - Should have Scheduling & Staffing knowledge. - Should be aware of key concepts like scheduling influx, arrival pattern etc. - Perform additional duties as assigned. Qualifications - 5+ years’ Workforce Management experience, specifically enterprise resource planning, capacity planning, and forecasting. - Excellent verbal and written English communication skills. - Experience in building and reviewing data models in Excel. - Experience with Erlang based modeling and Occupancy based modeling in Excel. - Must have experience with Calabrio. - Strong ability to prioritize workload and delivery with deadlines. - Critical thinking and data analysis skills. - Ability to adapt to a fast paced and dynamic environment. - Ability to work weekend and/or holidays as needed. - Should be a Team Player with passion for individual initiative. - Advanced proficiency in Excel: Building, using, and maintaining complex pivot tables, doing advanced Workforce Management calculations manually (interval based forecasting, erlang, occupancy, etc.). - Knowledge of Teleopti & Calabrio will be added advantage. - Advanced knowledge of Workforce Management math/calculations – not relying on automations like IEX. - MS Office Suite (Word, Excel, PowerPoint, SharePoint, Teams, etc.). - Experience with visual reporting tools such as Power BI or Tableau. - Occasional infrequent in person activity may be required. Benefits - Competitive compensation and benefits. - Company culture that embodies continuous learning, growth, and training. - Dedicated focus on employee satisfaction and work/life balance. Company Description Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward. Our global head office is based in Singapore, and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers’ most pressing challenges. - Global presence spanning four continents (North America, South America, Europe, and Asia). - Global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale. - Values of collaboration, transparency, and accountability guide our business. - Strive to foster a workplace where innovative ideas flourish and people can unleash their brilliance.