• Collaborate with stakeholders to understand project requirements and objectives related to Zuora Subscription Billing • Provide front-line support with regard to all aspects of business-facing applications and troubleshooting to diagnose, isolate, and resolve issues • Design, implement, and maintain configurations and customizations of Zuora applications to meet the evolving needs of the business team • Serve as internal SME and provide guidance on best practices, using domain knowledge and prior experience • Drive optimal solutions and demonstrate proactive initiative by identifying potential areas of improvement and proposing projects aimed at optimizing business operations • Maintain proper system access for user roles ensuring compliance with the segregation of duties • Responsible for the change management and release process of Zuora Billing • Maintain up-to-date knowledge of system functionality, customization, and integration

• Build, modify, and document ResWare action workflows based on state, county, and client requirements. • Create, manage, and maintain ResWare action lists and document templates. • Work closely with IT professionals to maintain and optimize system performance. • Collaborate with third-party vendors and support teams (including Qualia as needed). • Train and support internal staff to ensure accurate and efficient use of ResWare. • Configure new clients and product types within the system. • Develop and maintain custom integrations and XML document mapping. • Manage internal and external portal access, permissions, and role rights. • Map title premiums, underwriting documents, and rate structures. • Troubleshoot technical issues and escalate when necessary. • Support pre-sales demonstrations and assist in project scoping and proposal development. • Create and manage project plans to ensure timely, successful implementations. • Coordinate cross-department activities to ensure smooth deployments and knowledge sharing.

• Actively manage strong working relationships with divisions, faculty, and other key stakeholders • Respond to requests quickly and effectively • Support faculty in the development of sponsored program proposals and related documents • Interpret sponsor guidelines, compile required documents and attachments, and prepare sponsored program budgets under supervision • Ensure accurate documentation and timely submission to Sponsored Research Services • Develop sponsored program budgets by gathering and organizing expenditure data such as salaries, fringe benefits, and supplies • Review proposals for compliance with sponsor and institutional policies • Effectively manage a portfolio of divisions

• Coordinate and process domestic and international business travel arrangements for three Executive Directors using Concur • Monitor traveler itineraries and logistics, proactively addressing schedule changes and disruptions • Collect, compile, and present travel-related documentation for executive review and/or signature • Maintain accurate travel records and provide status visibility to executives and stakeholders as needed • Prepare and submit expense reports in Concur in a timely and accurate manner • Reconcile corporate credit card charges; research and resolve discrepancies as needed • Manage and prioritize executive calendars in Microsoft Outlook to ensure efficient use of time • Schedule and coordinate meetings across multiple stakeholders, priorities, and time zones • Draft, edit, and maintain professional electronic and written communications (e.g., emails, memos, correspondence) • Coordinate with appropriate focal points to support acquisition and maintenance of office resources • Plan and execute logistics for executive-level internal and external events