Role Description Join Voxidea as an Intake Specialist and be the first point of contact for individuals seeking legal assistance in personal injury law. Play a pivotal role in gathering case details, coordinating consultations, and ensuring a compassionate and professional client experience. - Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience. - Collect important information to understand client needs and assess how the firm can help. - Listen empathetically to individuals and guide them to appropriate resources within or outside the firm. - Complete legal forms and manage records of customer interactions. - Schedule and coordinate consultations with legal experts. - Follow up with clients to ensure their needs are met or provide additional support. - Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork. Qualifications - Holds a bachelor’s degree. - Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers. - Is proficient in managing calendars and information flow with accuracy and efficiency. - Has previous experience in sales, customer service, or a legal background (preferred). - Is bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written. - Demonstrates excellent organizational and time-management skills. - Maintains discretion and confidentiality when handling sensitive information. - Permanently resides in Latin America. - Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection. Benefits - Long-Term Opportunities: Build a lasting professional relationship with us. - Fully Remote: Work from the comfort of your home—no onsite travel required. - Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition. - Wellness Support: Access in-house psychological and wellness coaching services. - Holistic Growth: Free access to coaching programs that support your personal and professional development. - Exclusive Learning Access: Unlock free access to over 200 continuous improvement courses.

Role Description McNees, Wallace & Nurick is actively seeking an experienced Legal Billing Coordinator (fully remote schedule available) to join our growing client billing department. At McNees, we believe our people are our greatest asset. We foster a culture of integrity, innovation, and collaboration - where your ideas matter, and your contributions make a real impact. - Accurately generate client invoices (both paper and electronic) in high volume - Assess and implement complex billing processes based on client requirements - Ensure billing processes are in compliance with established firm policies and procedures - Resolve invoicing issues after submission to clients, including (but not limited to) payment issues and monitoring client e-billing systems - Collaborate with other team members and administrative departments Qualifications - Strong interpersonal skills, excellent oral and written communication skills - Self-motivation and flexibility to meet the changing demands of the position - Ability to work independently while organizing and prioritizing numerous projects/tasks with competing deadlines - Proficient knowledge of Microsoft Outlook, Word and Excel - Knowledge of Aderant or similar systems is preferred - Ability to handle confidential and sensitive information with the appropriate discretion - E-billing experience is preferred Company Description Headquartered in Harrisburg, Pa., McNees operates offices across Pennsylvania, Maryland, Ohio, and Washington, D.C., giving our team a broad regional footprint and diverse opportunities for collaboration. We are ranked among the NLJ 500, Best Law Firms, and Best Lawyers, and nationally recognized for excellence in areas such as construction litigation and energy law. - Our attorneys deliver tailored strategies to businesses, individuals, and organizations across industries, including real estate, energy, healthcare, banking and finance, insurance, construction, and technology. - We also have a strong presence in public sector law, advocating for clients in regulatory and legislative matters at all levels of government. - Our services span corporate law, real estate and construction, labor and employment, litigation, tax, intellectual property, energy and environmental, estate planning, and public sector law. - Complemented by affiliated businesses like Apollo Communications (strategic marketing and PR), Keystone Municipal Solutions (municipal consulting), and Pine Street Land Company (title and settlement services). McNees offers an engaging work environment, robust opportunities for professional development, challenging and rewarding career paths, and competitive compensation. McNees is an Equal Opportunity Employer. Employment decisions are made without regard to any trait protected by law.

• Analyze current firm workflows and identify opportunities for automation and efficiency improvements • Develop and implement systems that streamline legal and administrative operations • Manage and optimize legal technology platforms, case management software, and internal tools • Create workflow automations to reduce manual tasks and improve productivity • Train attorneys and staff on legal software, technology tools, and best practices • Monitor operational performance metrics and generate reports for leadership • Coordinate technology implementation and operational improvement projects • Document workflows, procedures, and internal operating standards • Collaborate with firm leadership to recommend scalable operational solutions • Troubleshoot software and process-related issues while supporting continuous improvement initiatives

• Draft/review substantive pleadings and motions • Respond to motions & discovery • Attend/chair hearings, depositions, mediations, meetings with clients, as well as negotiate settlements • Communicate in a highly effective manner with team members and clients • Ability to work in a fast paced evolving environment