• Ensure sprint delivery: Align sprint goals, monitor progress, and resolve blockers • Coordinate across teams: Manage cross-team dependencies and collaboration • Track performance: Monitor key delivery metrics such as velocity and burndown • Manage risks and issues: Identify, escalate, and resolve risks affecting delivery timelines • Communicate with stakeholders: Share clear updates and ensure alignment with business objectives • Drive continuous improvement: Facilitate retrospectives and implement enhancements to delivery processes

• Provide education and consultation in support of customer needs and sales goals • Manage key activities related to wound care product conversions in select facilities (e.g., clinical evaluation, education, and cost comparison). • Identify, design and implement appropriate consulting strategies as dictated by the needs of the marketplace and corporation to maximize efficiencies within key accounts. • Assess customer needs and develop tools and strategies to resolve issues. • Assist in the development and delivery of Clinical Education programs and product-related education to support key customers. • Serve as a key clinical and educational contact for customers using Advanced Wound Care products and implementing product conversions. • Follow-up with key accounts and customers to assess unmet education and clinical needs as it relates to successful product implementation. • Collaborate with critical functional areas within Advanced Wound Care • Provide clinical and professional expertise to internal and external customers. • Interacts with senior personnel on significant technical matters, policies and plans that require coordination between organizations. • Provide customer feedback to corporate teams to improve new and existing products. • Collaborate with Marketing Managers by providing clinical perspective and expertise to assist in development and growth of assigned business areas. • Serve as an education and clinical resource for advanced wound products for the Field Sales team. • Develop and enhance clinical and market expertise • Maintain active involvement in key professional organizations. • Support professional organizations by actively presenting at regional and national meetings. • Collaborate with customer/KOLs present and publish clinical experiences with AWC products • Continue education through conferences and courses to improve clinical knowledge and enhance understanding of current healthcare environment. • Actively seek out and work with customers to identify materials which would support product sales and enhance competitive market intelligence.

• You are fully responsible for the strategic, editorial and media positioning of our CEO — from thought leadership and opinion shaping to content and PR, as well as public visibility across relevant channels. • Develop and implement the positioning strategy for the CEO both as an executive and as a person, with openness to diverse formats, channels and types of content. • Design and execute innovative, experimental and occasionally disruptive content and entertainment formats. • Editorial responsibility for LinkedIn posts and opinion statements. • Translate current health-tech and AI topics into clear, relevant positions. • Build and maintain thought-leadership content on the website and social media. • Establish media and speaking engagements in coordination with the PR team. • Act as a sparring partner for the CEO on public appearances and communications.

• Manage 3-4 Team Leads across all concierge functions • Provide daily coaching, feedback, and support • Direct all client-facing operations during your shift • Allocate resources, manage escalations, and resolve complex issues • Own the end-to-end client journey for your shift • Personally handle VIP clients and high-complexity situations • Submit at least 2 documented process improvements per month • Collaborate with Product, Operations, and Leadership