• Manage 3-4 Team Leads across all concierge functions • Provide daily coaching, feedback, and support • Direct all client-facing operations during your shift • Allocate resources, manage escalations, and resolve complex issues • Own the end-to-end client journey for your shift • Personally handle VIP clients and high-complexity situations • Submit at least 2 documented process improvements per month • Collaborate with Product, Operations, and Leadership

• Recruiting, retain and evolve Akamai partner ecosystem in Taiwan and Hong Kong • Championing Akamai priorities with stakeholders, while maintaining trusted relationships with key partner stakeholders and field sales teams • Defining partner-specific enablement plan based on the combined Akamai and partner's sales strategy • Leading revenue and acquiring new business by evangelizing Akamai's technology to existing and prospective Partners • Executing channel programs to maximize business returns

• Lead exploratory analysis of behavioral health claims data to identify utilization patterns, anomalies, and potential overpaid or inappropriate claims • Apply deep knowledge of BH billing rules, coding, reimbursement, and workflows to guide data mining and investigative efforts • Perform reverse engineering of claims outcomes to understand root causes of payment issues and system behaviors • Translate operational and claims insights into clear use cases, concepts, and solution ideas for analytics and product teams • Partner closely with analytics, product, and strategy teams to ensure solutions align with real-world claims operations • Validate data-driven findings against practical claims and payment realities • Clearly communicate insights, risks, and opportunities to both technical and non-technical stakeholders • Support ongoing refinement and scaling of claims monitoring and overpayment detection capabilities

• Oversee daily operation of the Installation facility including full P&L responsibility • Manage and develop team of installers • Acquire, retain and manage product sales with Independent Installers and Dealerships • Meet or exceed both revenue and gross profit objectives outlined by management, while maintaining competitive pricing in the marketplace • Responsible for keeping current clients satisfied and delivering exceptional client service • Monitor and analyze customer’s usage of our product; introducing new products • Be the primary point of contact and build long-term relationships with customers • Perform individual market analyses within the territory to develop new customer and conquest strategies • Follow up on sales leads • Help customers through email, phone, and in person meetings • Responsible for working with the sales administration team to onboard and integrate new clients and developing existing client relationships