FlyFlat

• Lead development of features using Django and FastAPI • Architect and implement scalable web applications • Establish technical standards for our Python codebase, including standards for AI-assisted contributions • Optimize our cloud infrastructure (Railway, with selective AWS usage) • Build and maintain the AI tooling, prompts, and skills the engineering team relies on day-to-day, and treat that work as a real engineering deliverable rather than a side project • Help define the company-wide policies, guardrails, and enablement that let teams across Ascend use AI tools effectively without creating IP, security, or data-handling risk • Mentor developers, conduct thorough code reviews, and help raise the bar for how we evaluate AI-assisted work • Collaborate with product managers and designers • Implement testing and evaluation strategies, including for workflows that involve AI in the loop • Evaluate new technologies, AI and otherwise, to enhance our tech stack

• Create and manage invoices using FreshBooks. • Handle multi-method payments including Stripe (credit cards), Crypto, PayPal, Wire, and ACH. • Track and reconcile client payments across multiple methods. • Collaborate with internal teams to ensure billing accuracy and resolve discrepancies promptly. • Build polished, client-ready itineraries using Travefy. • Select seats and incorporate relevant travel preferences and memberships (e.g., Known Traveler Number, Frequent Flyer Numbers). • Coordinate with Concierge and Booking teams to ensure accurate and timely delivery of all client-facing documents. • Support execution of daily booking workflows and related tasks • Ensure bookings and related operational actions are completed accurately and on time • Follow internal SOPs and identify opportunities for process improvement.

• Lead and Develop Your Team • Manage 3-4 Team Leads across Client Service, Ticketing, Trip Fulfillment, and Quality Assurance • Coach Team Leads daily with direct, specific feedback • Build a shift culture of ownership, accuracy, and client empathy • Conduct regular performance reviews • Direct all client-facing operations during your shift • Allocate resources, manage escalations, and resolve complex issues • Ensure seamless handovers between shifts • Maintain 95%+ SLA adherence and 98%+ data accuracy • Own the end-to-end client journey for your shift • Personally handle VIP clients and complex situations • Ensure clients receive timely updates and proactive solutions • Submit at least 2 documented process improvements per month • Spot patterns in client feedback, system inefficiencies, and team performance • Work closely with Product, Operations, and Leadership to implement new systems

• Personally handle VIP, B2B, Investor, and Premier clients requiring industry experience • Master complex travel optimization using award programs • Build polished quotes with clear reasoning, value explanations, and trade-off analysis • Lead and coach 3-5 Client Service Members • Ensure seamless handovers between teams and shifts • Handle escalations with empathy and confidence

• Personally handle VIP, B2B, Investor, and Premier clients requiring industry experience and escalation tactics • Master complex travel optimization using award programs, creative routing, and premium fare strategies • Build polished quotes with clear reasoning, value explanations, and trade-off analysis • Maintain 95%+ SLA adherence and 98%+ quote accuracy across your team's work • Lead and coach 3-5 Client Service Members with daily feedback and real-time problem-solving • Supervise all client searches and communications during your shift • Run weekly team reviews to improve search quality and communication • Ensure seamless handovers between teams and shifts • Collaborate with Ticketing and Trip Fulfillment on bookings and confirmations • Propose search optimizations and training improvements • Handle escalations with empathy and confidence

• Lead and Develop Your Team • Manage 3-4 Team Leads across Client Service, Ticketing, Trip Fulfillment, and Quality Assurance • Coach Team Leads daily • Own Shift Operations • Direct all client-facing operations during your shift • Maintain 95%+ SLA adherence • Deliver Exceptional Client Experiences • Own the end-to-end client journey for your shift • Drive Process Excellence • Collaborate Across Ascend

• Personally handle VIP, B2B, Investor, and Premier clients requiring industry experience and escalation tactics • Master complex travel optimization using award programs, creative routing, and premium fare strategies • Build polished quotes with clear reasoning, value explanations, and trade-off analysis • Maintain 95%+ SLA adherence and 98%+ quote accuracy across your team's work • Lead and coach 3-5 Client Service Members with daily feedback and real-time problem-solving • Supervise all client searches and communications during your shift • Run weekly team reviews to improve search quality and communication • Identify when team members need support or are ready for more complex work • Ensure seamless handovers between teams and shifts • Collaborate with Ticketing and Trip Fulfillment on bookings and confirmations • Propose search optimizations and training improvements • Handle escalations with empathy and confidence

• Lead and Develop Your Team • Manage 3-4 Team Leads across all concierge functions • Provide daily coaching, feedback, and support • Build a culture where ownership, precision, and empathy are balanced with speed and quality • Conduct regular reviews to support team member growth and performance • Direct all client-facing operations • Allocate resources, manage escalations, and resolve complex issues • Maintain 95%+ SLA adherence and 98%+ data accuracy • Own the end-to-end client journey for your shift • Personally handle VIP clients and high-complexity situations • Ensure clients receive timely updates, proactive solutions, and service exceeding expectations • Submit at least 2 documented process improvements per month • Collaborate with Product, Operations, and Leadership to implement new systems

• Personally handle VIP, B2B, Investor, and Premier clients requiring industry experience and escalation tactics • Master complex travel optimization using award programs, creative routing, and premium fare strategies • Build polished quotes with clear reasoning, value explanations, and trade-off analysis • Maintain 95%+ SLA adherence and 98%+ quote accuracy across your team's work • Lead and coach 3-5 Client Service Members with daily feedback and real-time problem-solving • Supervise all client searches and communications during your shift • Run weekly team reviews to improve search quality and communication • Identify when team members need support or are ready for more complex work • Ensure seamless handovers between teams and shifts • Collaborate with Ticketing and Trip Fulfillment on bookings and confirmations • Propose search optimizations and training improvements • Handle escalations with empathy and confidence

• Lead and Develop Your Team • Manage 3-4 Team Leads across all concierge functions • Provide daily coaching, feedback, and support to develop their judgment and leadership • Direct all client-facing operations during your shift with real-time decision-making • Own the end-to-end client journey for your shift • Submit at least 2 documented process improvements per month • Work closely with Product, Operations, and Leadership to implement new systems