• Maintain real-time visibility into Professional Services capacity, availability, and utilization. • Support short- and medium-term resource forecasting based on pipeline, booked work, and delivery timelines. • Collaborate with Professional Services leaders to provide reports focused on financial and resource management data to aid with revenue and budgetary goals. • Provide analysis that supports the business objectives of the Services organization and aligns with the corporate vision. • Run weekly/monthly/quarterly billing and estimated revenue recognition; identify corrective actions that are required to meet/beat targets. • Develop analytical reports for all sources of service revenue, consistent with company standards and management direction. • Coordinate partner staffing, including partner contract process. • Coordinate with the Project Management Team and other groups within Sales / Operations to obtain relevant data about the project opportunity and staffing requirements. • Subject matter expert for services personnel on all processes related to services revenue: time entry, project management processes related to operations, customer billing, and staff utilization. • Skills Matrix: Management of PS / Vertical Resource Skill Matrix, ensuring all PS resources have an updated Skills Matrix. • Continually provide suggestions and implement improvements to business and reporting processes that keep up with the changes in the organization. • Support the Professional Services staff to better understand revenue, hours, and target attainment goals.

• Lead Sprint and Project Planning • Plan, coordinate, and manage sprint-based work from initiation through delivery • Translate high-level strategy, client needs, and stakeholder input into actionable task plans, workflows, and requirements • Develop and maintain project documentation, including sprint plans, roadmaps, SOPs, process flows, templates, and tracking tools • Manage Tasks, Timelines, and Risks • Lead end-to-end task management, including scoping work, creating integrated project plans, managing schedules, and tracking milestones • Proactively identify, communicate, and mitigate project risks, including scope creep, timeline issues, and quality concerns • Support Continuous Improvement and Innovation • Contribute to strategic planning discussions focused on improving processes, systems, and client support.

• Project Planning & Execution: Develop detailed project plans, including timelines, milestones, and resource allocation to ensure projects are completed efficiently. • Stakeholder Management: Collaborate with internal teams, stakeholders, and external partners to gather requirements, provide updates, and ensure alignment with project goals. • Risk Management: Identify potential project risks and implement mitigation strategies to address challenges proactively. • Budget Oversight: Manage project budgets, track expenditures, and ensure financial resources are utilized effectively. • Performance Monitoring: Track project progress, analyze performance metrics, and provide regular reports to senior management. • Process Improvement: Continuously evaluate and enhance project management processes to improve efficiency and outcomes. • IT Integration: Utilize IT tools and platforms to streamline project workflows, enhance communication, and facilitate data-driven decision-making.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We're seeking a full-time, detail-oriented, high-energy Project Manager / Meeting Planner with experience in healthcare (pharma, biotech, or med comms). You'll need a proven track record of running successful meetings and projects in fast-paced, high-stakes environments - and love doing it. You must enjoy being of service, value great work, and thrive in a tight-knit, supportive team. We love what we do, and we want someone who shares that passion. Responsibilities - Provide superior client support and onsite management for all assigned on-site virtual meetings in a variety of formats (ad boards, KOL engagements, speaker trainings, etc.) - Provide excellence in planning meetings (pre-planning, onsite execution and post meeting wrap-up) - Act as liaison to expert physicians and high-level clients - Handle end-to-end logistics including venue identification & selection, contract negotiation, travel, budgets, vendor coordination, and meeting materials - Maintain high standards with strong client and vendor relationships at concierge-level service quality - Manage technology vendor for virtual projects - Develop task lists and timelines for projects to guarantee that timelines are met - Lead project timelines, calls, and communications with internal and external stakeholders - Manage post-meeting wrap-ups including budget reconciliations and compliance documentation - Ensure careful accuracy and attention to detail in all work, including financials, reconciliations and compliance - Adapt to changing client procedures and needs, maintaining strong relationships - Proactively seek methods to continuously improve tasks and operational excellence Qualifications - Bachelor's degree in related field preferred or equivalent work experience - 3+ years of relevant experience in healthcare/pharma/biotech meetings - Positive attitude and problem solving orientation a must - Exceptional attention to detail and follow-through - Experience with healthcare and KOL management meetings strongly preferred - Strong communication, time management, and multitasking skills - Self-starter who works well independently and collaboratively - Tech-savvy (Microsoft Office, virtual platforms, cloud tools, mail merges) - Able to travel for live events (25% on ave) and work occasional evenings/weekends - Must love being part of a high-performing, fun, and dedicated team - Capable of making solid and quick judgment calls in a crisis - Ability to prioritize and schedule tasks in fast-paced environment - Still working directly with clients in a responsible, appropriate and service oriented way Benefits - Fun, collaborative, and flexible work culture - Remote work flexibility with about 25% travel (primarily on weekends) including domestic and international - Strong benefits including medical/dental/vision and 401(k) company contributions - Purpose-driven work