• Establish business, functional, and quality assurance requirements and standards • Support allocation of business requirements across affected systems • Document requirements in approved tools such as JIRA and Confluence

• Conduct architecture trade-off analyses and recommendations based on business, interface, and performance requirements, including changes to interactions and interfaces between systems. • Coordinate, capture, baseline, analyze, and document system architectures that depict information flows and data stores across integrated systems. • Present architecture recommendations to stakeholders, collect feedback, and identify changes. • Baseline and maintain the concept of operations and the system architecture transition plan, and review changes with stakeholders. • Develop, store, manage, and communicate business process models, diagrams, and visual artifacts that express target-state processes. • Assess potential impacts to infrastructure, core services, business operations, and maintenance, and recommend requirement or design changes. • Coordinate activities to ensure compliance with information systems security requirements, security documentation, and controls. • Recommend approaches to close identified architecture gaps and to evolve technology to meet business needs. • Review enterprise-wide changes and system migration plans to identify project impact, monitor risk, and develop mitigations. • Use agile approaches to integrate new technologies iteratively, delivering and validating the target-state architecture in increments through demonstrations and pilots. • Serve as the technical architecture counterpart to client governance and to development partners, and support implementation of new operational capabilities.

• Pre-sales - assist in qualifying sales leads from a technical standpoint. • Sales calls - be the main technical resource on sales calls and answer/ educate the customer on issues ranging from features, specifications and functionality to integration. • Conversant with networking applications and solutions. • Post-sales - be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate and resolve customer's technical issues. • Provide assistance to identified customers with post-sales training.

Role Description This is the second of a four level job series within Community Health System's (CHS) Information Technology Services, Business Systems Group. This position provides support for Enterprise Resource Planning (ERP) systems, including: - Analyzing and documenting ERP processes - Developing and documenting technical processes - Translating user requirements for development teams - Participating in system planning - Vendor product identification/due diligence/selection Works assigned tasks and projects related to ERP systems. Demonstrates core understanding of ERP and application knowledge consistent with business needs. Demonstrates the ability to manage less complex projects and works alongside stakeholders with system enhancement opportunities. Incumbent's work effort requires some level of quality control and produces a good level of work product. Qualifications - High School Diploma, High School Equivalency (HSE) or Completion of a CHS Approved Individualized Education Plan (IEP) Certificate required - Bachelor's Degree in a Technology or Business related field required - Equivalent combination of education and experience may be substituted for the Bachelor's Degree and experience requirement Requirements - 2 years of experience implementing and supporting ERP systems required - 3 years of experience implementing and supporting ERP systems preferred Benefits - Position is Remote within California! - Consecutively recognized as a top employer by Forbes, and in 2025 by Newsweek - Free Continuing Education and certification - Tuition reimbursement, education programs and scholarships - Vacation time starts building on Day 1, and builds with your seniority - Free money toward retirement with a 403(b) and matching contributions - Commitment to diversity and inclusion is a cornerstone of our culture at Community. All are welcome as valued members of our community. - We know that our ability to provide the highest level of care is through taking care of our incredible teams. Learn more on our Benefits page.