Community Health System

Role Description We are seeking an ITSM System Administrator to build, enhance, and maintain our enterprise service management platform supporting our Internal Service Desk as well as enterprise support for the entire organization. This is a specialized role responsible for supporting: - Incident Management - Service Request - Service Catalogue - Self-Service Portal - Change Management - Knowledge Management - CMDB/Product Catalog You will be supporting the Ivanti ITSM/Neurons Application; however, experience in ITSM System Administration systems, such as Service Now, BMC Remedy, Ivanti, Jira, or other ITSM Service Management Platforms counts! Some of the responsibilities include: - Manage and maintain the ITSM platform including user management, role assignments, workflows, and system updates - Implement and manage IT service management processes, including incident, problem, change, and service request management, aligned with ITIL best practices - Develop and maintain dashboards, reports, and metrics to monitor ITSM performance and support continual service improvement - Provide troubleshooting, support, and training for ITSM users, creating documentation and guides to enhance system adoption Hours: Standard business hours (approx. 8:00 AM – 4:30 PM or 7:00 AM – 3:30 PM Pacific Time). Minimal overtime or midnight upgrades. Qualifications - High School Diploma, High School Equivalency (HSE), or Completion of a CHS Approved Individualized Education Plan (IEP) Certificate required - Bachelor's Degree in Computer Science, Technology, Business, or a related field required - Equivalent combination of education and experience may be substituted for the Bachelor's Degree and experience requirement - 3+ years of technical experience in application administration, computer programming, and/or database administration required - Work experience in the healthcare industry or a healthcare setting preferred - Must have experience creating and maintaining Service Requests - Experience with business rules, workflows, scripting, HTML, SQL a plus! Requirements - Pay ranges listed are an estimate and subject to change. - If any bonuses are noted, they are only applicable to external hires meeting criteria. Benefits - This is a REMOTE position - Consecutively recognized as a top employer by Forbes, and in 2025 by Newsweek - Free Continuing Education and certification - Tuition reimbursement, education programs, and scholarships - Vacation time starts building on Day 1, and builds with your seniority - Free money toward retirement with a 403(b) and matching contributions - Commitment to diversity and inclusion is a cornerstone of our culture at Community. All are welcome as valued members of our community. - We know that our ability to provide the highest level of care is through taking care of our incredible teams. Learn more on our Benefits page.

Role Description This role serves the entire Community Health System as part of a team of over 30 people made up of coders, clerical support, and educators. This team works together to meet and exceed common goals. In this remote position, you will: - Assign ICD-10-CM/PCS and CPT-4 codes for statistical and reimbursement requirements to inpatient and/or outpatient accounts. - Utilize the most current and up-to-date technology and software, providing constant opportunities to grow and learn in your role. Qualifications - High School Diploma, High School Equivalency (HSE), or Completion of a CHS Approved Individualized Education Plan (IEP) Certificate required. - Completion of courses in Medical Terminology, Anatomy, and Physiology required. - 5 years of recent inpatient coding experience in an acute care setting required. - Proficient in ICD-10-CM/PCS and CPT-4 coding, DRG and APRDRG assignment required. - CCS – Certified Coding Specialist required. Benefits - Tuition reimbursement, education programs, and scholarships. - Vacation time starts building on Day 1 and builds with your seniority. - Free money toward retirement with a 403(b) and matching contributions. - Commitment to diversity and inclusion as a cornerstone of our culture. Company Description Consecutively recognized as a top employer by Forbes, and in 2025 by Newsweek. We know that our ability to provide the highest level of care is through taking care of our incredible teams. Learn more on our Benefits page.