• Manage and maintain the client business accounts and serve as a resource to clients and their families regarding treatment funding options. • Handle all third party insurance processing for patients, including determination and verification of benefits, financial interview with clients or guardians, and follow-up of financial commitments, while checking for consistency of commitments. • Conduct individual case benefit negotiations with the guidance of the supervisor. • Provide information for staff relating to client financial information. Notify staff as to proper funding classification per current procedures. • Conduct registration with all new/returning clients, including, but not limited to, concurrent documentation in EHR of demographic information, reviewing and ensuring completion of opening paperwork, and effective communication to clients and staff regarding admission- site specific. • Conduct Medicaid/Medicare or other insurance coverage verification and confirm/update Financial Eligibility and Authorizations (as applicable) on all new clients and at least once/month on all open clients. • Assist clients with the Medicaid Application process as needed and applicable. • Coordinate payment activities consistent with patient/agency agreement. Receive client payments and maintain accurate payment handling and documentation according to current SOP. • Maintain accurate funding documentation as related to daily census activity as applicable. • Assist clients with the Patient Assistance application process and track the granting and application of Patient Assistance funds. • Complete Medicaid/Managed Medicaid/Commercial Insurance authorization requests timely per SOP. • Enter into EHR authorizations for all guarantors as applicable. • Provide appropriate documentation and reports designed to assist in fiscal management of the agency. • Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct. • Perform all responsibilities in compliance with the mission, vision, values and expectations of Rosecrance. • Deliver exceptional customer service consistently to every customer. • Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing Rosecrance. • Assume other related responsibilities as assigned by management.

Role Description Hanover Retail E&S is seeking to add an Excess and Surplus Lines (E&S) Underwriter Specialty to its growing Team. This position will be responsible for a renewal book of business consisting of: - Mono-line commercial general liability - Commercial property - Package - Supported excess liability risks The role requires strong communication, negotiation, relationship development, and analytical skills to transact business within the fast-paced E&S environment. This position works in a team environment and will collaborate to underwrite and service accounts for our appointed retail trading partners. Business development activities include: - Close collaboration with other internal business units - Developing agency relationships - Executing on sales and marketing activities This is a full-time, exempt role. Responsibilities - Analyze, evaluate, accept, rate, quote, and bind renewal E&S business according to underwriting authority granted by the Company. - Review mid-term endorsement requests and loss control reports. - Drive production and marketing activities to achieve individual goals while maintaining underwriting integrity and overall profitability. - Develop and maintain professional relationships with appointed retail trading partner firms. - Facilitate cross-sell opportunities within The Hanover enterprise. - Exhibit thorough working knowledge of sound underwriting principles, policies, procedures, and controls. - Keep current on issues affecting the E&S lines of business, competitors, and the overall marketplace. - Coach and mentor other team members as needed. - Provide a high level of customer service by timely response to retail agents' requests and deadlines. - Create, drive, and execute on strategies for renewal accounts. - Know The Hanover’s value proposition to best position for success. Qualifications - Bachelor’s Degree or equivalent experience. - A minimum of 2 – 5 years of commercial E&S insurance experience required. - 2 - 5+ years’ experience driving agency relationships resulting in profitable new and renewal business. - Excellent organizational, desk management, and prioritization skills. - Must be positive, self-motivated, and possess strong interpersonal, communication, and presentation skills. - Strong technical, analytical, and quantitative skills. - Excellent oral and written communication skills. - Solution-oriented team player with strong relationship management skills. - Must be customer-focused. - Proficient in Microsoft Office products to include Word, Excel, and Outlook. - ASLI, CPCU, ARM, or other relevant professional designation preferred, but not required. Career Development It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled through on-the-job experiences, personalized coaching, and our robust learning and development programs. Benefits - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only)

• Support the annual budget process, coordinating with key budget owners to gather inputs as needed to help develop overall corporate budget • Review expense trends to maintain accurate forecast and distribute forecast updates as needed • Proactively optimize the current reporting structure and analysis • Analyze monthly results and research variances to budget and forecasts, providing Accounting, Program Control, and/or Function/Department feedback on adjustments as needed • Distribute month-end budget v actual reports to Senior Management and develop reporting packages for these key stakeholders, addressing related inquiries as needed • Compile and distribute various monthly and quarterly Management reporting, including company metrics and KPI’s • Drive continuous improvement in current reporting and modeling to provide key stakeholders better insight into company performance • Monitor performance indicators, highlighting trends and analyzing causes of unexpected variance • Maintain and enhance indirect rate models, ensuring alignment with company strategy and cost structure • Analyze pool and base composition for early issue detection and proactive risk mitigation • Support provisional billing rate submissions and incurred cost submissions • Perform ad hoc reporting and analysis as required • Other duties as assigned

• Participar en todas las fases del ciclo de vida de proyectos • Alinear mejores prácticas de la plataforma con objetivos de negocio • Transformar necesidades del cliente en soluciones funcionales robustas • Organizar y ejecutar todas las etapas del proyecto