• Drive the technical discovery process, uncovering customer pain points, requirements, and key business objectives to align Akuity's solutions to their needs • Prepare and deliver high-impact presentations, architecture walkthroughs, and live demos that showcase Akuity's platform and GitOps best practices • Deliver outstanding technical support to open-source users and enterprise customers across multiple channels including chat, GitHub, forums, and calls • Troubleshoot, diagnose, and resolve complex customer issues involving Kubernetes, Argo CD, and the Akuity Platform, escalating to the product engineering team when appropriate • Recognize patterns in customer issues and proactively contribute to our support playbook, documentation, and internal knowledge base • Develop tooling, integrations, and automation that improve the customer experience and extend the capabilities of the Akuity Platform • Collaborate closely with Engineering, Product, and Sales to relay customer feedback and influence the product roadmap • Represent Akuity at conferences, webinars, and community events — sharing your expertise and growing Argo's adoption.

Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Your future team Our Solutions Engineering Team is comprised of people with backgrounds in pre-sales, consulting and engineering. We partner with the Enterprise Sales Team & Channel Partners to understand the needs of Atlassian's customers, strategise on enterprise sales cycles, provide value-based demonstrations and support Proofs of Value to ultimately allow our customers to unleash the potential of their teams. In this role, you will: - Conduct thorough customer discovery to assess challenges, business goals, and technical requirements, uncovering opportunities for cross-product and solution expansion aligned with Atlassian's offerings. - Deliver tailored, engaging product demonstrations that address customer objections, connect technical capabilities to business needs, and use storytelling techniques to align with the customer's vision of success. - Develop proof-of-concept environments and lead interactive workshops to showcase product features, workflows, and hands-on solutions aligned with customer goals. - Continuously enhance technical expertise by staying updated on Atlassian's roadmap, pursuing certifications, and refining pre-sales knowledge, product offerings, and sales processes. - Collaborate with internal teams, account managers, and product stakeholders to drive transformation deals, identify growth opportunities, and ensure seamless communication and alignment with customer objectives. - Build a robust understanding of competitors' offerings to clearly articulate Atlassian's differentiators in competitive scenarios. - Experiment with innovative approaches to pre-sales activities, such as gamification or audience participation, to enhance customer engagement. - Be fluent in German and English Your background: - Proven experience in sales engineering, with at least four years covering large strategic accounts. - Experience communicating and presenting to senior stakeholders across various levels of an organization, including extensive engagement with executive leadership. - You're proactive, passionate, and thrive on collaboration to drive meaningful results. Our team embraces a solutions-oriented mindset-so if you're looking for a passive role, this position may not be the right fit. - Outstanding communication skills across oral, written, and presentation formats, paired with a knack for building genuine and lasting relationships. - Curious, solutions-focused, and passionate about technology and empowering others through knowledge sharing. - Bachelor's degree in Engineering, Computer Science, or a related field; MBA or advanced technical degree preferred - Willing and able to travel occasionally Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh .

• Run Great Technical Discovery: Partner with AEs to conduct comprehensive technical discovery sessions. • Analyze sophisticated business problems, uncover real technical blockers, mapping architecture constraints to design optimized "To-Be" processes. • Prototyping & Hands-on Implementation: Act as a "builder" by constructing Proof of Concepts (PoCs) and minimum viable prototypes. • Ingest historical event logs into Apromore to capture factual baselines and empirically validate the technical feasibility of proposed agentic automations, replatforming initiatives, and cost-saving opportunities. • Data Configuration & Architecture: Guide customers on end-to-end data connectivity. • Assist client teams in designing robust process data models, building efficient ETL/processing pipelines, and seamlessly integrating enterprise data ecosystems (such as Salesforce Data Cloud, Snowflake, or legacy ERPs). • Deliver Value-Based Technical Messaging: Fluent in both "API" and "ROI," you will translate working prototypes into solid business cases. • Help executive decision-makers across Automation/AI, Digital Transformation, Operational Excellence, and Risk & Compliance understand how process optimization maps to financial business impact. • De-Risk Agentic AI Deployments: Help customers envision and safely activate autonomous AI agents. • Employing your technical depth, demonstrate how clean process context, clear handoffs, and well-understood workflows are required to deploy agents safely, productively, and within trust guardrails. • Deliver Training & Consultancy Projects: Lead and execute professional service engagements in process intelligence, technical onboarding, and specialized training programs for enterprise clients. • Serve as the primary consultant to ensure successful customer adoption, guiding their teams on advanced process intelligence methodologies and execution best practices. • Scale Engineering Impact: Contribute to the broader solutions community by building reusable assets, reference architectures, demo innovations, and mentoring junior Solution Engineers.

• Support the creation of demos and exploratory analyses using SQL and data analysis tools • Assist in developing queries, reports, and visualizations to support projects • Perform technical tasks such as environment setup, task automation, and cloud infrastructure support under the guidance of the technical team • Collaborate in building prototypes and proofs of concept using real-world datasets • Support technical community initiatives, events, training sessions, and content-creation activities.