Title: Manager AR Insurance Collections (Remote) Location: Brentwood United States Req ID 555683 Category Accounting and Finance Job Description: At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates. Job Summary The Manager - AR Insurance Collections is responsible for the day-to-day operational management of insurance accounts receivable follow-up and collections activities. This role leads front-line AR insurance collection teams, ensures timely resolution of open AR, and drives performance against established KPIs related to cash collections, AR aging, and denials resolution. The Manager partners closely with the Director and cross-functional revenue cycle teams to execute standardized workflows, maintain payer compliance, and support financial performance objectives across assigned facilities or portfolios. Essential Functions - Manages daily insurance AR follow-up and collections operations for assigned facilities, payers, or work queues. - Supervises and supports AR insurance collection staff to ensure productivity, quality, and compliance with established standards. - Monitors team performance against daily, weekly, and monthly KPIs related to AR aging, cash collections, inventory levels, and denials resolution. - Reviews and prioritizes AR worklists to ensure timely follow-up, appeal submission, and escalation of complex accounts. - Identifies trends, barriers, and root causes impacting AR resolution; escalates systemic issues and recommends corrective actions. - Maintains working knowledge of payer policies, appeal processes, corrected claim requirements, and timely filing limits. - Ensures accurate documentation of follow-up actions within patient accounting systems and payer portals. - Partners with billing, coding, HIM, and other revenue cycle functions to resolve claim issues and prevent recurring denials. - Assists in implementing standardized workflows, best practices, and performance improvement initiatives. - Supports training, onboarding, and ongoing development of AR insurance collection staff. - Ensures compliance with HIPAA, payer requirements, regulatory standards, and organizational policies. - Participates in operational meetings, reporting, and performance reviews with leadership. Knowledge/Skills/Abilities/Expectations - Solid understanding of healthcare revenue cycle operations, insurance reimbursement, and AR workflows. - Working knowledge of billing, collections, denials, payment posting, clearinghouses, and patient accounting systems. - Familiarity with ICD-10, CPT, modifiers, NCCI edits, CMS guidelines, and payer-specific rules. - Ability to analyze AR data, reports, and trends to support operational decision-making. - Strong people-management, coaching, and communication skills. - Effective organizational and time-management skills with the ability to manage competing priorities. - Proficiency in Microsoft Office applications, particularly Excel; experience with reporting tools preferred. - Understanding of HIPAA and the protection of PHI. - Primarily sedentary role requiring prolonged periods of sitting, computer use, and virtual or in-person meetings. - Occasional lifting of office materials up to 25 pounds. - Office or remote-enabled business office environment with interaction across hospital and physician practice settings. - May require limited travel to facilities or meetings. - Minimal exposure to typical healthcare environment risks. Qualifications Education - Bachelor's degree in Healthcare Administration, Business, Finance, Accounting, or a related field preferred. - Equivalent combination of education and experience may be considered. Licenses/Certifications - None required. - Healthcare revenue cycle or billing certification (e.g., HFMA, CRCR) preferred. Experience - Minimum of 3-5 years of hospital insurance AR collections and follow-up experience, including denials management required. - Minimum of 1-2 years of supervisory or lead experience in revenue cycle, AR, or insurance collections required. - Experience in a multi-facility or centralized business office environment preferred.

Title: A/R Analyst I Location: Jacksonville, FL or Rockford, IL Schedule:Remote Req #3310 Monday-Friday, 8AM-5PM Salary: $18.00 - $22.15 based on experience Job Description: What work will you perform? In this role, you will provide dedicated support to Landstar's Accounts Receivable Department by cultivating exceptional customer relations to resolve problems that prevent timely payment. You will utilize your abilities to solve problems and retain extensive documentation to assist with bringing the account current. Your experience of working independently and being resourceful will provide you with the tools for success within this position. Your ability to read, write, and speak English and Spanish is required to effectively communicate with all customers and Landstar agents. Essential Responsibilities: Initiate contact with customers using telephone, e-mail and/or websites to secure payment information and resolve any issues preventing payment. Explain terms of shipments and order details to resolve non-payment issues. Coordinate with internal company departments to resolve problems preventing payment by ordering necessary documents and/or information for customers. Monitor daily the credit limits of customers and notify the Credit department of any Issues/problems. Notify Landstar agents of their over credit limit amount. Maintain complete punctual, accurate and organized records of account activity via system notes, e-mails and memorandums. Retain documentation until the issue is resolved. Communicate with agents, providing detailed information, such as paperwork and/or customer specific requirements, which is needed to resolve the non-payment issue. Complete bad debt, agent charge back and revenue adjustment forms as necessary throughout the collection process. Use tools such as Google, State websites, etc., to confirm customer locations, and any other pertinent information between customers and agents that is preventing payment from being issued to Landstar. Required Minimum Experience and Education: High School Diploma or GED One-year experience in an administrative support function Preferred Experience and Education: One-year prior experience in A/R collections Knowledge, Skills, and Abilities: Working knowledge of Microsoft Office Excellent interpersonal and communication skills. Strong analytical and critical thinking skills; ability to identify alternative solutions and approaches to resolve problems. Ability to identify changes in customer trends. Good organizational skills and ability to multi-task. Ability to work remote with flexibility to report to Jacksonville, FL or Rockford, IL office as requested. iSeries 400 Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

• The AR Manager serves as an organizational leader of the Accounts Receivable function • Oversee the processing of invoicing customers and driving collections organizational collections policies • Manage a team of Account Receivable Associates • Drive accuracy and efficiency within your team • Solve job level collections and invoicing issues • Ensure timely invoicing of completed jobs and hold tension on draw schedules • Build relationships with office management • Manage internal controls regarding invoicing and reduce Net WIP • Lead team of associates through excellent coaching and mentorship • Work with customers, adjusters and team members to drive best in class collections • Audit unusual invoicing requests and ensure strong customer experience • Drive transactional processing efficiency to reduce cost per transaction • Develop compensation plan for collections focused associates • Assist with cash forecast inputs based on expected incoming payments • Organizational reporting and management of key metrics • Manage the aging of receivables through collaboration to reduce DSO

• Manage the cash application of customer invoicing • Facilitate account reconciliations • Assist with month-end close activities • Apply customer payments (ACH, wire, check, and lockbox) to customer accounts • Perform daily cash application and reconcile bank activity • Monitor accounts receivable aging and follow up on outstanding balances • Maintain accurate customer account records and resolve billing discrepancies • Support audit requests by providing AR documentation and schedules • Coordinate with sales, customer service, and other internal teams to resolve payment issues • Maintain compliance with internal controls and accounting policies • Assist with ad hoc reporting and special projects as needed