Role Description With minimal supervision in a distributed workforce environment, provide Accounts Receivable and Collections services to customers for all Lines of Business supported. This includes mid to large-market customers and/or strategic relationships with added degrees of complexity. Act as expert advisor on Accounts Receivable and Collections services and provide support on client servicing and financial operations related items, including: - Account reconciliation - Collections - Analysis - Problem resolution Act as primary point of contact for billing and collection inquiries from internal and external business partners. Research and resolve a variety of complex internal and external inquiries. Efficiently and accurately perform moderate to complex Accounts Receivable activities including but not limited to: - Billing - Cash application - Reconciliation - Customer research - Exception activities for all lines of business supported Create, review, and recommend necessary documents to generate customer billing. Provide accurate and complete information to business partners and customers and assist them in understanding the billing and collection process. Use a data-driven approach in resolving billing disputes and payment issues through the analysis and review of information, providing alternate solutions. Resolve outstanding aging balances for accounts, using knowledge of business systems and their relationship to billing and collections. Execute internal and external collection activities to maximize cash flow and ensure compliance with company policy, procedures, and financial controls. Recommend billing adjustments, write-offs, and customer refunds to management, ensuring documentation is prepared for review and approval. Prepare timely and accurate billing and reconciliation reports as needed. Identify at-risk customers based on established triggers. Coordinate with customers, Sales, Management, and other key business partners to problem solve issues impacting billing and receivables strategies. Analyze customer requirements, provide education on capabilities, and in collaboration with account team, provide recommendations for structure, membership, and billing to support complex requirements and performance standards. Identify, document, and track trends that may be symptomatic of larger system or process issues; escalate to the appropriate contacts and work with leadership to develop solutions. Comply with and maintain data integrity of confidential information, security policies, company policies, internal controls, and procedures. Help onboard and mentor new teammates and flex as needed, to support the business need. Qualifications - Two to four years of Account Service or Banking/Accounts Receivable experience or equivalent experience demonstrating the ability to build effective relationships and resolve a variety of issues. - Bachelor’s degree in Accounting, Finance, or related field preferred. - One year of experience working in an ERP-based Accounts Receivable environment preferred. - Active Accounts Receivable Specialist Certification preferred. - Solid understanding of basic accounting principles, familiarity with SAP preferred. - Strong problem-solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis, and multi-tasking skills. - Critical thinking and analytical, with a solution-oriented approach to work. - Ability to perform detailed work with numerical data, analyze data, oversee assigned tasks and projects, make informed decisions, and meet tight deadlines. - Excellent communication and interpersonal skills to effectively communicate with internal and external business partners. - Proficient in MS Office applications and using data to provide reports that are clear, complete, and understood by both finance and operations audiences. - Must be available to work within the full range of division hours of operation. - Clean credit history as reported by credit report. Benefits - Compensation range for the role is listed below. - Applicable salary ranges may differ across markets. - Actual pay will be determined based on experience and other job-related factors permitted by law. - This role may include eligible bonuses and commissions. - Salary Ranges: $17.85 - $28.88 Company Description - VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. - We maintain a drug-free workplace and perform pre-employment substance abuse testing. - Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. - VSP Vision collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.

Role Description This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. Serves as the overall account lead (single point of contact) for numerous, large named accounts in an assigned country, geographic territory and/or industry; understands a client’s key business and IT challenges and requirements and is focused on driving value for the client, while maximizing revenue and margin for the company. Specializes in a value or volume specialty (computers, servers, storage, services, printers) with focus on growing the base business, complex solutions, and new business opportunities. Accounts may be managed remotely. Is supported primarily by presales and inside sales resources. These jobs focus on selling to customers, typically through work that occurs outside HPE offices. - Builds growth opportunities using the account planning process; actively manages planning process through scheduled reviews and updates. - Extensive time working with and leveraging external partners to deliver solution sale. - Significant percentage of time spent directly with customer; interfaces with all levels, including highest within customer organization; highly diverse set of functions and buyers; focus in on management level. - Develops business plan in conjunction with customer. - Applies consultative-selling techniques to identify and advance opportunities that result in ongoing profitable revenue growth for the company. - Maintains high-level of customer loyalty and builds trust and integrity, as indicated in company conducted surveys and reports. - Responsible for achieving/managing quarterly, half yearly, annual quota and/or margin. - Enters all opportunities in pipeline tool and updates them weekly. Recommends and Implements industry leading Pipeline management practices. - Ability to implement margin recovery activities/strategies. - Acts as a first interface for international accounts in collaboration with members of global business teams, and local teams. - Identifies customer requirements, matches with company capabilities and chooses the respective company supply chain accordingly (Volume Direct or Indirect). Qualifications - University or Bachelor's degree. - Detailed knowledge of key customer types or customers on given products. - Viewed as expert in company; sought out by other Sales Representatives and/or first level managers for input. - Typically 8-12 years of experience as referenced above. - Industry experience required. - Experience in product specialty (computers, printers, servers, storage). Requirements - Has good leadership skills and cross functional expertise. - Must have good time management skills. - Broad understanding of the customer's needs; applies standard as well as creative solutions to meet those needs; particularly considering the specific industry/market. - Ability to coordinate multiple internal and external partners on multiple levels to deliver appropriate solution sale. - Hi level customer management relationship building, working at management and executive level in lines of business. - Partner organization intelligence aligned with partner management skills. - Advanced sales negotiation, and deal closing skills. - Identifies and effectively leads the account resources to ensure coordinated, efficient, account management, and accountability for achieving business results. - Expertise in managing end-to-end sales processes in large deals. - Relevant knowledge of client's industry; keeps abreast of trends and lead discussions with IT on strategic directions and linking discussions. - Knowledge of the company's breadth of solutions and engages specialist resources as needed. - Ability to understand the customer's business issues and translate to the company's solutions. - Ability to prioritize and drive strategic sales activity on a complex solution basis. - Excels in competitive selling skills. - Sells across platform and specialty. Benefits - Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. - Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. - Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

AR Specialist 2 - Complex Denials Locations:Remote - USA Full-time Job Description Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE). The Medical Insurance Accounts Receivable Specialist is responsible for ensuring the timely collection of outstanding government or commercial healthcare insurance receivables. Essential Duties & Responsibilities - Verify/obtain eligibility and/or authorization utilizing payer web sites, client eligibility systems or via phone with the insurance carrier/providers - Update patient demographics/insurance information in appropriate systems - Research/Status unpaid or denied claims - Monitor claims for missing information, authorization and control numbers(ICN//DCN) - Research EOBs for payments or adjustments to resolve claim - Contacts payers via phone or written correspondence to secure payment of claims; reconsideration and appeal submission. - Access client systems for payment, patient, claim and data info - Follows guidelines for prioritization, timely filing deadlines, and notation protocols within appropriate systems - Secure needed medical documentation required or requested by third party insurance carriers - Maintain and respect the confidentiality of patient information in accordance with insurance collection guidelines and corporate policy and procedure - Perform other related duties as required Minimum Requirements & Competencies - 2-3 years of medical collections, denials and appeals experience - Experience with all but not limited to the following denials-: - DRG downgrades, level of care, coding, medical necessity - Intermediate knowledge of ICD-10, CPT, HCPCS and NCCI - Intermediate knowledge of third party billing guidelines - Intermediate knowledge of billing claim forms(UB04/1500) - Intermediate knowledge of payor contracts- commercial and government - Intermediate Working Knowledge of Microsoft Word and Excel - Intermediate knowledge of health information systems (i.e. EMR, Claim Scrubbers, Patient Accounting Systems, etc.) Preferred Requirements & Competencies - Intermediate knowledge of one or more of the following Patient accounting systems - EPIC, Cerner, STAR, Meditech, CPSI, Invision, PBAR, All Scripts or Paragon - Intermediate of DDE Medicare claim system - Intermediate Knowledge of government rules and regulations Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $20.00 to $23.00. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills. SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.

Role Description The AR Senior Associate – Enterprise Accounts is responsible for accounts receivable activities for high-volume, complex enterprise clients. This role requires working across multiple client and internal systems while coordinating closely with Account Management, Billing, and other teams to ensure timely follow-up, accurate resolution of outstanding accounts, and overall AR performance. The Senior Associate plays a key role in handling escalations, identifying trends, and maintaining operational efficiency across accounts. Key Responsibilities - Manage follow-up and resolution of outstanding accounts for enterprise-level clients - Perform AR activities across multiple client and internal systems, ensuring accuracy and consistency - Investigate and resolve complex denials, underpayments, and account discrepancies - Coordinate with Billing, Account Management, and other teams to address issues impacting reimbursement - Monitor and manage workqueues to ensure timely and accurate account follow-up - Identify trends in denials, payer behavior, and workflow inefficiencies - Support reconciliation efforts across systems, including payments and account balances - Assist with client-related requests and provide updates on account status as needed - Ensure adherence to SLAs, client requirements, and internal performance standards - Provide guidance and support to AR Associates working on enterprise accounts Qualifications - 3+ years of accounts receivable or revenue cycle experience required - Strong understanding of AR workflows, denial management, and payer follow-up - Experience working with complex or high-volume accounts - Ability to navigate multiple systems and reconcile data across platforms - Strong analytical, problem-solving, and organizational skills - Effective communication and collaboration skills Preferred Experience - Experience supporting enterprise or multi-location healthcare clients - Familiarity with multiple billing systems and/or EHR platforms (e.g., Epic) - Experience working in cross-functional, highly coordinated environments - Prior mentoring or training experience Pay Range $70,000 — $85,000 USD Benefits - Comprehensive benefits package, including health, dental, vision - Employee assistance plan - Paid family leave - Short-term disability and life insurance - 401(k) plan with employer match - Flexible spending accounts - Employee discount program - Employee referral program